Counselor Aide - 000F3 (HOR005) - Mon-Fri 8AM-4PM

WellLife Network; New York (NY); On-site; USD 24,796 - 35,817; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k with matching

Paid time off

Job summary

WellLife Network is seeking a dedicated individual to maintain facility and resident files, handle telephone contracts, and provide direct service to residents across residences and treatment facilities.

The role includes crisis intervention, medication management training, and supporting daily living activities, with flexibility to travel between sites. A New York State driver’s license is required and prior direct care or MH experience is preferred.

Qualifications

• High school diploma or equivalency diploma preferred.
• Secretarial experience and working with MH population preferred.
• Experience in direct care preferred.
• New York State driver’s license required.

Responsibilities

• Maintain facility records and resident files, including typing and filing.
• Transcribe and type facility correspondence and forms.
• Answer telephone calls during shift and log messages.
• Make telephone contacts and appointments as directed by supervisor(s).
• Attend staff meetings and travel to other sites as needed.
• Provide crisis intervention to residents as needed.
• Monitor residents’ progress and assist in activities of daily living.

Skills

Crisis intervention

Direct care experience

Communication skills

Education

High school diploma or equivalency

Job description

Make an Impact

At WellLife Network, every role plays a vital part in empowering people to live their best lives. As part of one of New York’s largest nonprofit health and human services organizations, you’ll join a team dedicated to compassion, inclusion, and excellence—helping individuals and families thrive every day.

Position Summary

Maintain facility and resident files, handle telephone contracts and provide direct service to residents. This position may have supervised/unsupervised contact and/or conversational interaction with consumers while working in the residences, day treatments and habilitation facilities.

Essential Accountabilities

• Maintain all facility records and files, including resident files. This includes typing, filing, and Xeroxing.
• Transcribe and type all facility correspondence and forms.
• Answer all telephone calls during scheduled shift. Record all telephone calls and messages in a daily telephone log.
• Make telephone contact and appointments as directed by supervisor(s).
• Attend staff meetings and other meetings as directed by supervisor(s). This will require the ability to travel to other sites.
• Provide crisis intervention to residents as needed.
• Medication Management and Training—monitor, supervise, and record residents’ self‑administration of medication.
• In the absence of the cook, ensure with client coordinator that lunch preparation, supervision and clean‑up are completed.
• Assist in the provision of direct care services to residents, including planning and implementation of treatment goals and training, which will develop and enhance activities of daily living skills. These include but are not limited to:
  • budgeting
  • grooming
  • nutritional planning
  • use of public transportation/travel training
  • use of community resources/community integration
• shopping/menu planning
• housekeeping
• socialization skills
• physical health maintenance
• assertiveness/self‑advocacy training
• Monitor residents’ progress. Tasks essential to those duties include, but are not limited to: seeing, hearing and observing residents, performing manual tasks, reading and writing (documentation, lifting, climbing and descending stairs, traveling, boarding agency vehicles) and utilizing public transportation (bus, subway) and use of telephone to make and receive calls.
• Ability to count/add/subtract and manage money.
• Must be able to read typed and written correspondence, clinical notes, communication log, staff meeting minutes, doctor’s orders, fire drill logs, and be able to write and use telephone.
• Communicate information with all staff and supervisor(s) verbally and in writing for the purpose of providing feedback.
• Able to lift/carry packages and boxes of supplies; as well as clients if necessary.
• If deemed necessary, must be able to participate in these programs at various sites and varying times. The ability to complete the following training offered and perform techniques taught in each area is a required function of the position: AMAP, CPR, and First Aid.

Other Responsibilities

• Participate in activities of other staff members in their absence or during periods of staff shortage (i.e., cook, clerical, direct care counselor).
• Represent the C.R. at meetings, trainings not otherwise specified.
• Ability to work flexible schedule as work schedules and location are subject to change.
• Drive facility vehicle when the need arises.
• Maintain confidentiality at all times.
• This does not limit the assignment of duties or exclude the performance of other duties not mentioned, as assigned by supervisor.

What You’ll Gain

• Compensation: Competitive hourly rate based on experience.
• Robust Benefits: Medical, dental, vision, and 401k retirement plan (with matching).
• Work-Life Balance: Paid time off, holidays, and personal days.
• Wellness Program: Free and low-cost gym and wellness access and support.
• Training & Growth: Ongoing professional development and career advancement opportunities.
• Meaningful Work: Direct impact on the lives of youth and their families.
• Supportive Environment: A collaborative team that values your contributions.

About WellLife Network

WellLife Network is one of the region’s most impactful nonprofit human services organizations, serving more than 25,000 individuals each year. Our work spans behavioral health, developmental disabilities, addiction recovery, housing, employment, and family support. We believe every person deserves dignity, respect, and the opportunity to thrive—and we reflect that in everything we do.

Qualifications

High school diploma or equivalency diploma preferred. Secretarial experience, working with MH population preferred. Experience in direct care preferred. New York State driver’s license required.