Counseling Team Manager - 2025747

World Relief; Evanston (IL); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive benefits package

Employee discount program

Job summary

World Relief in Evanston, Illinois, is seeking a Counseling Team Manager to oversee staff and client services at their Chicago location. This role includes managing hiring, training, and operational aspects of Counseling Services while ensuring compliance with healthcare regulations.

The ideal candidate holds a Master’s degree with full licensure, possesses excellent interpersonal skills, and is passionate about supporting immigrant children and families. A commitment to the Christian faith and the mission of World Relief is essential.

Qualifications

• Mature and personal Christian faith.
• Committed to the mission, vision, and values of World Relief.
• A proven ability to work sensitively in cross-cultural settings.

Responsibilities

• Oversee Counseling Team programming and staff.
• Manage planning and implementation of therapeutic services.
• Monitor referral assignments and caseload.

Skills

Excellent interpersonal and relational skills

Detail-oriented

Critical thinking

Education

Master’s degree and full licensure

Tools

Microsoft Office applications

Job description

Organization Summary

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war‑torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

Position Summary

The Counseling Team Manager oversees Counseling Team programming at the Chicago location, including managing the Counseling Team staff and providing direct client services. This role operates and executes within the vision and direction laid out by the Director of Counseling. Counseling Services empower immigrant children, individuals, and families by providing comprehensive therapeutic support services, including individual counseling, family counseling, and group interventions.

Role & Responsibilities

• Responsible for the hiring, training, supervision, and oversight of Chicago Counseling staff.
  
  
  
  • Providing documentation quality control
  
  
  • Signing provisionally licensed and intern clinician documentation as assigned
  
  
  • Ensuring adherence to all Medicaid, HIPAA requirements
  
  
  • Enforcing service number requirement adherence
  
  
  • Providing professional supervision
  
  
  • Providing clinical supervision or oversight of otherwise provided supervision
  
  
  • Managing interns or overseeing intern management
  
  
  
  


• Monitor referral assignments and caseload of Chicago Counseling staff


• Oversee referrals and coordination of care to external partners for specialized care


• Manage planning and implementation of therapeutic services


• Oversee office management in partnership with the operations team
  
  
  
  • Communicating with Operations Team to manage facility and supply needs
  
  
  • Ordering supplies in accordance with program budget
  
  
  • Requesting maintenance and communication with the property manager
  
  
  • Ensuring team adherence to general cleanliness and order of space
  
  
  
  


• Assist with monitoring grant requirements and submitting grant reports


• Adhere to all Medicaid provider requirements in accordance with state and federal law


• Adhere to all HIPAA and HITECH requirements in accordance with state and federal law


• Contribute to the development and updating of staff handbooks and manuals


• Coordinate programming with other internal programs as is appropriate


• Communicate with other internal programs and partner organizations


• Use innovative strategies to develop and expand existing programs


• Attend quarterly stakeholder meetings with other resettlement agencies and partner agencies


• Actively participate in department meetings, staff development opportunities, program trainings, community activities, and organizational events


• Other duties as assigned

Job Requirements

• Mature and personal Christian faith


• Committed to the mission, vision, and values of World Relief


• Desire to serve and empower the Church to impact vulnerable communities


• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals For the Health of The Nation document


• Master’s degree and full licensure required (or full licensure eligible within 3 months of hire)


• Excellent interpersonal and relational skills


• Passionate about working with immigrants children, families, and adults therapeutically


• Demonstrated knowledge of professional code of ethics, foundational therapeutic tenants of World Relief identified in MHPSS handbook, and evidence-based therapeutic interventions


• Demonstrated ability to work sensitively and effectively in a cross-cultural setting


• Demonstrated abilities in program management including future planning


• Detail‑oriented and able to follow through independently on projects and assignments


• Demonstrated ability to multi‑task, problem solve, and exercise critical thinking skills


• Demonstrated ability to remain flexible and work in a fast‑paced environment


• Personal Christian faith and a heart for serving vulnerable people


• Committed to Mission, Vision, and Values of World Relief


• Fully licensed or Fully licensed eligible for LCSW, LCPC, LMFT, or PsyD


• Knowledge of Microsoft Office applications


• Valid Driver’s License and good driving record


• Ability and willingness to drive a 15‑passenger van in urban traffic


• Ability to work occasional early mornings, evenings or weekends as necessary

Preferred Qualifications

• Knowledge about the refugee/immigrant experience is preferred


• Fluency in Spanish is highly preferred


• Manager experience is preferred

$65,000 - $75,000 a year

World Relief offers a competitive benefits package and employee discount program for full-time, Regular, employees.

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well‑being program including leadership and culture, program foundations and execution, and whole person health.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.