Counseling Program Manager - College of Humanities and Social Sciences

GRAND CANYON UNIVERSITY; Phoenix (AZ); On-site; USD 70,000 - 95,000; Full time

Job summary

Grand Canyon University is seeking a Counseling Program Manager in Phoenix to lead daily operations of the Counseling programs and ensure accreditation standards are met. This role supports student success and strategic program growth.

The position requires a Master’s in counseling and a counseling license, with 2+ years of counseling experience and 1+ year in post-secondary settings. Strong data, reporting, and collaboration skills are essential.

Qualifications

• Master’s degree in professional counseling or related field.
• Licensed in a counseling-related field.
• Two or more years of counseling experience.
• One or more years of post-secondary academic experience.
• Knowledge of Internet software and Microsoft Office.
• Knowledge of academic platforms and related tools/software.
• Ability to read, analyze, and interpret professional materials.
• Ability to write reports and procedures manuals.
• Ability to present information effectively to groups.

Responsibilities

• Coordinate all aspects of a program to achieve goals.
• Draft program/guidelines for accreditation.
• Coordinate data collection, analysis, and reporting for programs.
• Prepare documents for approval of new or revised programs.
• Serve on counseling committees as needed.
• Liaison for NBCC and national exam information.
• Provide oversight of practicum/internship site supervision and documentation.
• Assist in updating practicum policies and trainings.
• Address student and practicum concerns; coordinate resolutions.
• Maintain partnerships with OFE, FT&D, FS, and other GCU support services.
• Analyze student data and develop improvement plans.
• Facilitate programmatic reviews and reporting formats.

Skills

Counseling experience

Academic collaboration

Communication skills

Report writing

Presentation skills

Education

Master’s degree in professional counseling or related field

Licensed in a counseling-related field

Tools

Microsoft Office

Academic platforms

Internet software

Job description

Grand Canyon University! One of Arizona’s leading institutions of higher learning. Located in the Valley of the Sun in the heart of Phoenix, Arizona. GCU is an institutionally accredited, private, nondenominational Christian University. Shape the future of Grand Canyon University students by joining the College of Humanities and Social Sciences, a college dedicated to preparing learners for meaningful, career‑ready pathways. We’re seeking a full‑time Counseling Program Manager who will play a key role in driving the daily operations of GCU’s Counseling programs. This is an exciting opportunity for someone who thrives in a dynamic environment, enjoys supporting student success, and is ready to make a lasting impact on a growing academic community.

What you will do:

• Coordinate all aspects of a “program” to achieve stated goals.
• Responsible for drafting program/process guidelines and documenting all needed guidelines to achieve any accreditation needed.
• Coordinate data collection, analysis, and preparation of required reports regarding programs.
• Prepare documents required for approval of new or revised academic programs or initiatives.
• Serve on counseling related committees as needed.
• Contact/Liaison for NBCC and students for national exam information.
• Provide administrative oversight of practicum and internship clinical site supervisors, ensuring verification of qualifications, licensure, supervision training, and documentation in compliance with accreditation standards.
• Assist with review and update of practicum and internship policies, procedures, and trainings.
• Assist in addressing practicum and internship concerns raised by students, site supervisors, practicum, and practicum/internship course faculty supervisors, etc.
• Responsible for maintaining partnerships and communication with the Office of Field Experience (OFE), Faculty Training and Development (FT&D), Faculty Services (FS), and other GCE related support services.
• Responsible for all student academic data analysis Assist faculty and college/university administration with creating improvement plans to enhance student learning/performance.
• Facilitate the programmatic review.
• Track all student data, e.g., withdrawals, failure Develop report format and presentation format as required to present data for decision making
• Participate in academic committee meetings as appropriate
• Recommend and execute improvements for academic internal processes within college.
• Serve as the key liaison with programmatic issues and informs college/university administration as appropriate.
• Troubleshoot student issues through research and internal investigation and ensures a high level of student service.
• May intervene in course/class substitution to ensure resources are available to maintain classroom learning.
• May act as primary contact for all student and practicum/intern issues related to programs and is responsible for coordinating the resolution of student issues at the college level.
• Ensures that students receive a response within a reasonable period.
• May be involved in outreach activities or campus activities which contribute to campus life and student/staff engagement.
• Support the program by updating all collateral material, catalog, websites, and provides key information updates to all.
• Delegates/assigns projects to others as necessary.
• Assist with the hiring, supervision, and evaluation of student workers or other resources needed to achieve program objectives.
• Delegates/assigns projects to others as necessary.
• Other duties as assigned.

What you need:

• Master’s degree in professional counseling, clinical mental health counseling, school counseling, or other related counseling degree.
• Licensed in a counseling related field such as professional counseling.
• Two or more years of experience in the counseling field.
• One or more years of post‑secondary academic experience in any capacity.
• Knowledge of Internet software and Microsoft Office.
• Knowledge of academic platforms and related tools/software.
• Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Write reports, business correspondence, and procedure manuals.
• Effectively present information and respond to questions from groups of mangers, clients, customers, and the general public.
• Must be able to pass preemployment investigations.
• Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.

Why work at GCU:

• Exceptional workplace benefits include medical, dental, vision, life and disability insurance, flexible spending accounts, a 401K savings plan
• Paid time off to volunteer in the community or at GCU sponsored events
• Generous time off plan and 11 paid holidays
• Free covered parking
• We also offer full‑time employees, their spouses, and dependent children an Education Tuition Discount Program
• Free on‑site gyms on campus

#INDLOPESUP GCU's Christian worldview has shaped the university's mission and growth for more than 65 years. As a Christ‑centered higher education institution, GCU integrates faith, learning and work to connect the GCU community with distinct Christian principles and strong central values.

The University values diversity among its students, faculty and staff, and invites applications from all qualified individuals, including minorities, females, individuals with disabilities and veterans.

At GCU, working professionals may find their purpose in ways marked by compassion, service, integrity and concern for the common good.

Employment is contingent upon the satisfactory outcome (as determined by the university) of pre‑employment screening activities, including a background check.