Cosmetics Counter Manager - Jo Malone

Brobston Group; Chevy Chase (MD); On-site; USD 42,000 - 64,000; Full time

Job summary

Brobston Group seeks a Counter Manager to lead a team of Beauty Advisors, delivering outstanding service across in-store and online channels. Focus on building relationships, sharing product knowledge, and presenting merchandise effectively.

The role emphasizes creating a seamless customer experience, driving sales through both channels, and supporting merchandising and daily operations. Flexibility to work days, evenings, weekends, and holidays is required.

Qualifications

• High school diploma or equivalent.
• 3-5 years of related experience.
• Ability to work a flexible retail schedule, including days, evenings, weekends, and holidays.
• Ability to read and interpret instructional documents and use computers, handheld equipment, and cash registers.
• Ability to stand and walk for extended periods and frequently lift or move up to 25 pounds.

Responsibilities

• Create an easy, seamless, and engaging in-store experience while cultivating customer relationships.
• Drive sales with in-store and online clients using technology.
• Participate in merchandising and operational requirements.
• Keep Beauty Advisors welcoming, engaged, and focused on customer needs.

Skills

Customer service

Sales excellence

Education

High school diploma or equivalent

Job description

Summary

The Counter Manager leads and supervises a productive team of Beauty Advisors, delivering excellent service and selling across in-store and online channels. The role focuses on building customer relationships, providing product knowledge, and maintaining compelling merchandise presentation.

Responsibilities

• Create an easy, seamless, and engaging in-store experience while cultivating customer relationships.
• Drive sales with in-store and online clients using technology.
• Participate in merchandising and operational requirements.
• Keep Beauty Advisors welcoming, engaged, and focused on customer needs.

Requirements

• High school diploma or equivalent.
• 3-5 years of related experience.
• Ability to work a flexible retail schedule, including days, evenings, weekends, and holidays.
• Ability to read and interpret instructional documents and use computers, handheld equipment, and cash registers.
• Ability to stand and walk for extended periods and frequently lift or move up to 25 pounds.