Cosmetic Account Manager - Client Success & Delivery

Mckenna-Labs-1; Fullerton (CA); On-site; USD 72,800 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k retirement plan

Flexible spending accounts

Life and disability coverage

Voluntary benefits

Job summary

McKenna Labs, a leading contract manufacturer in the cosmetics sector, seeks an Account Manager to drive product development and production-related activities for key accounts. You will shepherd projects from initial quote through delivery, tech transfer, and ongoing development, coordinating with sales, R&D, and operations to meet timelines and budgets.

The role emphasizes client retention, strategic advisory, and value delivery, requiring strong communication, relationship-building, and the

Qualifications

• Minimum 3 - 5 years of experience in customer service, project management, or product development, preferably in the areas of cosmetic, food, and/or pharmaceutical contract manufacturing and packaging.
• Strong ability to understand the needs and concerns of internal and external customers and respond effectively in a professional manner.
• Strong ability to coordinate and collaborate with multiple departments and represent different points of view without long-term negative consequences.
• Excellent oral and written communication skills with the ability to negotiate and persuade without necessarily having direct authority.

Responsibilities

• Serve as the primary contact for customer, sales, and internal support departments.
• Review all initial project concepts with clients and gather supporting data and documents for all MLI project briefs.
• Work closely with the sales team to ensure project briefs are filled out in full and communicate scope and requirements to the business.
• Work closely with the costing team to ensure quotes are processed in a timely manner.
• Work closely with the R&D team to ensure submissions are on track and on budget.
• Perform order data entry, process returns and all other tasks related to department systems.
• Ensure seamless execution from order acceptance through final product delivery.
• Identify potential roadblocks related to budgets, resources, and timelines and work with managers for solutions.
• Meet regularly with customers to discuss open projects and orders.
• Maintain accurate customer account information for billing and paperwork.

Skills

Customer service

Project management

Product development

Communication

Independent work

MS Office

Tools

Microsoft Office

Job description

McKenna Labs, a leading contract manufacturer in the cosmetics sector, seeks an Account Manager to drive product development and production-related activities for key accounts. You will shepherd projects from initial quote through delivery, tech transfer, and ongoing development, coordinating with sales, R&D, and operations to meet timelines and budgets.

The role emphasizes client retention, strategic advisory, and value delivery, requiring strong communication, relationship-building, and the