Cosentino's Price Chopper Utility Clerk/Sacker #415 2600 Ensign Hill Drive

Price Chopper - Market 32; Platte City (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Utility Clerk who will enhance customer satisfaction by providing efficient service in a friendly manner. This role involves assisting customers with their shopping experience, maintaining store cleanliness, and resolving any issues they may encounter. The ideal candidate will possess strong interpersonal skills and a commitment to customer service excellence. Join a dynamic team where your contributions will make a significant impact on the shopping experience and help create a welcoming environment for all customers.

Qualifications

• Ability to assist customers efficiently and courteously.
• Knowledge of store items and procedures for customer inquiries.

Responsibilities

• Assist customers with bagging and loading groceries.
• Maintain cleanliness of sales floor and assist with customer inquiries.
• Resolve customer complaints professionally.

Skills

Customer Service Standards

Bagging Techniques

Interpersonal Skills

Basic Math Skills

Problem Resolution

Education

High School Diploma or equivalent

Job description

Utility Clerk

Position Objective: To assist customers in their shopping experience by sacking purchases and assisting in general store operations in the most efficient, friendly, and courteous manner possible.
Reporting Structure: This position formally reports to the Office Manager.

Status: This is a non-exempt position.

Knowledge
Essential Knowledge:

1. Completion of ongoing training and development as listed on the Cosentino’s Learning Plan.

Non-Essential Knowledge:

1. It may be required to obtain a valid liquor license prior to the first day of work.

Skills
Essential Job Functions:

1. Utilize proper bagging techniques to minimize product damage, maximize efficiency and avoid shrink.
2. Know and implement the Cosentino’s Customer Service Standards.
3. Know your store’s items, procedures and policies so that you can accurately and courteously answer customer questions.
4. Deliver groceries to and loading them into customer’s vehicles when requested.
5. Assisting customers in locating items in the store.
6. Retrieving carts from the parking lot and ensuring they are safe and clean for customer use.
7. Conducting price checks for cashiers.
8. Monitoring the sales floor, cashier stands, and restrooms for cleanliness and keeping these areas tidy and safe for customers and employees.
9. Resolve customer complaints in a professional manner and recognize when it is appropriate to involve a member of the store management team.
10. Know, comply with, and encourage other team members to comply with all health regulations, sanitation guidelines and safety procedures for your department and your store.
11. Able to operate, clean and maintain all equipment safely and competently.
12. Meet or exceed productivity standards to produce desired team and individual results.
13. Demonstrates the strong verbal and interpersonal skills necessary for positive customer and peer interactions.
14. Demonstrates the basic math and reading skills required for the position.
15. Know and follow all government regulations regarding alcohol and tobacco sales.

Non-Essential Job Functions:

1. Return unwanted items to the shelf or the department to be re-stocked.
2. Prevent loss of merchandise by checking the bottom of the shopping carts for cashiers.
3. Support your company by completing additional tasks identified by management, assisting other stores or departments as needed and gaining new skills when necessary.

Physical Abilities
Essential Abilities:

1. Pushing and pulling grocery items & carts to the proper locations as needed, up to a peak force of 25 lbs.
2. Standing and walking for long periods of time on tile, asphalt, concrete or other hard surfaces.
3. Occasionally lifting and carrying up to 30 lbs., to a height of 34 inches.
4. Bending and squatting, at times all the way to floor level.
5. Able to work in colder conditions of the grocery coolers and freezers.

Non-Essential Abilities:

1. Climbing a ladder, possibly up to 5ft (if applicable).