Day Clerk
Position Objective: To assist customers in their shopping experience by properly stocking shelves and displays in the most efficient, friendly, and courteous manner possible.
Reporting Structure: This position formally reports to the Store Director.
Status: This is a non-exempt position.
Knowledge
- Essential Knowledge: Completion of ongoing training and development as listed on the Cosentino Learning Plan.
- Non-Essential Knowledge: A high school diploma or equivalent is preferred.
Skills
- Know and implement the Cosentino Customer Service Standards.
- Quickly unload and sort incoming shipments and neatly stock them in their designated areas without damaging merchandise.
- Keep back room and cooler/freezer areas neat and ready for new deliveries.
- Quickly and neatly stock grocery shelves by matching item UPC codes to shelf tags and using the “face front” display method.
- Support the inventory process by accurately counting and recording merchandise.
- Change shelf tags, change price markers on displays, and label/price mark any merchandise with missing UPC codes.
- Monitor products for any damaged, un-saleable, or returnable items, and follow proper procedures for damage claims.
- Able to operate, clean, and maintain all equipment safely and competently.
- Meet or exceed productivity standards to produce desired team and individual results.
- Monitor all expiration dates and ensure proper rotation of ad items.
- Maintain a clean and safe work area for customers and coworkers.
- Know, comply with, and promote adherence to health regulations, sanitation guidelines, and safety procedures.
- Demonstrate strong verbal and interpersonal skills for positive customer and peer interactions.
- Possess basic math and reading skills required for the position.
- Know your department items, procedures, and policies to answer customer questions accurately and courteously.
- Resolve customer complaints professionally and involve management when appropriate.
- Non-Essential Job Functions:
- Support company tasks as directed by management, assist other stores or departments, and acquire new skills as needed.
Physical Abilities
- Reaching overhead, twisting at the waist, and lifting objects up to 10 lbs.
- Pushing and pulling grocery items and carts, up to 75 lbs of force.
- Standing and walking for extended periods on hard surfaces.
- Occasionally lifting and carrying up to 50 lbs.
- Bending, squatting to floor level.
- Working in colder conditions such as coolers and freezers.
- Climbing a ladder up to 5 ft.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.