Correspondence Tech Lead

Brillfy Technology Inc; Columbus (GA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Brillfy Technology Inc in Columbus, GA, is seeking a Correspondence Tech Lead to design, develop, and implement OpenText Exstream-based correspondence solutions. You will serve as the primary technical contact for business stakeholders, architects, and project teams.

This senior role requires 12+ years in CCM, Exstream, and related tools, with proven technical leadership, solution design, offshore team guidance, and production support.

Qualifications

• 12+ years of experience in CCM, Exstream, or related tools.
• Proven technical leadership with strong solution design.
• Experience coordinating offshore teams and delivering enterprise CCM solutions.
• Ability to translate business requirements into scalable CCM architectures.

Responsibilities

• Lead the design, development, and implementation of correspondence solutions using OpenText Exstream.
• Serve as the primary technical contact for business stakeholders, architects, and project teams.
• Translate business requirements into scalable CCM solutions and document designs.
• Lead offshore development and support teams.
• Review solution designs, templates, scripts, code, and deployment packages.
• Conduct architecture reviews, technical discussions, estimations, and solution planning.
• Support the complete SDLC from requirements through production.
• Perform impact analysis, RCA, defect resolution, and production support.
• Provide technical guidance on templates, business rules, data mapping, and performance optimization.
• Coordinate releases and deployments across environments.

Skills

Technical Leadership

Solution Design

Client/Stakeholder Communication

Offshore Team Leadership

Architecture & Design Reviews

Tools

OpenText Exstream

Quadient Inspire

CCM / Customer Correspondence Management

Document Composition & Template Development

Business Rules & Data Mapping

SDLC & Release Management

Production Support & RCA

Job description

Hiring: Correspondence Tech Lead

Location

Columbus, GA – Hybrid (3 Days Onsite/Week)

Contract

Employement; C2C

Experience

12+ Years

Mandatory Skills

• OpenText Exstream
• Quadient Inspire
• CCM / Customer Correspondence Management
• Document Composition & Template Development
• Business Rules & Data Mapping
• Technical Leadership & Solution Design
• Production Support & Root Cause Analysis
• SDLC, Deployment & Release Management
• Client/Business Stakeholder Communication
• Offshore Team Leadership & Mentoring

Key Responsibilities

• Lead the design, development, and implementation of correspondence solutions using OpenText Exstream.
• Work as the primary technical point of contact for business stakeholders, architects, and project teams.
• Translate business requirements into scalable CCM solutions and document designs.
• Lead offshore development and support teams.
• Review solution designs, templates, scripts, code, and deployment packages.
• Conduct architecture reviews, technical discussions, estimations, and solution planning.
• Support the complete SDLC from requirements through production.
• Perform impact analysis, RCA, defect resolution, and production support.
• Provide technical guidance on templates, business rules, data mapping, and performance optimization.
• Coordinate releases and deployments across environments.