Correspondence Specialist

American Coradius International; Town of Amherst (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

American Coradius International (ACI) is seeking energetic Account Resolution Specialists for an onsite role in Amherst, NY. You will handle written and electronic correspondence, ensuring compliance with federal and state laws while supporting client requirements.

Responsibilities include monitoring collector compliance, auditing files, and providing actionable feedback to improve productivity and adherence to policies. Strong communication and organizational skills are essential.

Qualifications

• Excellent verbal and written communication skills are required for accurate correspondence and client interactions.
• Previous compliance experience in a Collection or Banking environment is essential.
• Detail orientation and initiative with the ability to work independently.
• Proficiency with Microsoft Word, Excel, and PowerPoint is expected.
• Experience working in a regulated environment and adhering to policy is a plus.

Responsibilities

• Process electronic and written correspondence as required by client.
• Assist customers in accessing information, troubleshooting problems and resolving system inquiries.
• Photocopy and file customer correspondence per policies and procedures.
• Provide timely and accurate information to internal/external requests.
• Comply with IT security and privacy policies and client standards.
• Adhere to client guidelines for transmitting communications (encrypted portals).
• Conduct file audits to meet client standards and provide feedback to improve performance.
• Initiate corrective actions for violations detected during monitoring.
• Participate in client call calibrations and other assigned duties.
• Maintain knowledge of laws, regulations, and trends in the collection industry.
• Perform other duties as assigned.

Skills

Verbal & Written Communication

Compliance Experience

Detail Oriented

Microsoft Office (Word, Excel, PowerPo

Independent Worker

Education

High School Diploma or GED

Tools

CUBS Application System

Job description

Welcome to ACI, Your Employer of Choice Since 1989!

American Coradius International LLC (ACI) is a local, long standing, full service financial services company looking to add energetic, initiative-taking, Account Resolution Specialists to our team. We offer a competitive salary and excellent comprehensive benefits.

We work with some of the nation’s largest banking clients as an extension of their customer service department. We help their customers who have fallen into a delinquent status resolve these financial issues.

ONSITE ROLE - 100% in Office (Monday - Friday)

POSITION SUMMARY:

Responsible for providing effective customer service for internal and external customers by processing written correspondence in accordance with internal policies and procedures while meeting client requirements. Including but not be limited to mail received by customers and third parties via US Postal Service, Fax or Email communications. Additional responsibilities would include: monitor, assess, and measure collectors' compliance with federal and state laws, and with client and company work standards, and provide meaningful feedback to improve collectors' productivity, compliance and overall performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Process electronic and written correspondence as required by client
• Assist internal/external customers in accessing information, troubleshooting problems and resolving system inquiries.
• Photocopy and file customer correspondence as required by ACI and Client policies and procedures.
• Provide timely and accurate information to incoming internal/external requests.
• Comply with company policies and procedures (to include all IT required security and privacy policies and procedures), client standards and all applicable federal, state and regulatory laws.
• Adhere to communication transmittal requirements pursuant to client guidelines (encrypted portals or encrypted preferred method of transiting communications).
• Conduct file audits to ensure that ACI meets or exceeds client standards for working accounts and provide feedback to operations and training departments to improve such performance.
• Initiate corrective and disciplinary actions when necessary to curtail collectors' violations of federal and state laws that are detected during call monitoring and log such violations.
• Participate in client call calibrations.
• Perform other duties that may be needed and/or assigned by management.
• Maintain a current working knowledge of relevant laws, regulations, and trends in the collection industry.
• Administer Progressive Compliance Disciplinary Process.
• Perform other duties as assigned.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Previous compliance experience in a Collection or Banking environment
• Detail oriented individual demonstrating a high level of initiative and proven ability to work independently.
• Proficient computer skills using Microsoft Word, Excel, and PowerPoint.
• Thorough knowledge of federal, state, and local laws, regulations and rules governing collections.
• Ability to work as a team player while maintaining objectivity and impartiality from other departments.

PREFERRED QUALIFICATIONS

• Knowledge of CUBS Application System.

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer with multiple displays.
• Must be able to lift up to 15 pounds at times.
• Dual hand dexterity/repetitive use of hands 80% of the time (typing on computer and dialing phone).
• Ability to speak proper English grammar and use proper telephone etiquette.
• Ability to hear.
• Simple/light grasping required of both hands 80% of the time.
• Typical noise level for work environment (moderate noise).
• Close vision required (clear vision on 15 inch or larger computer monitors).
• Typical noise level for work environment (moderate noise).

Disclaimer:

The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time, and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements.

The pay scale for this position may vary if an applicant possesses experience outside of what American Coradius International LLC (ACI LLC) reasonably anticipates for this position.