Correspondence Representative I

American Addiction Centers; South Carolina; Hybrid; USD 28,000 - 43,000; Full time

Job summary

Advocate Health seeks a detail‑oriented clerk to support revenue cycle workflows. You will scan, index, and route documents into Epic, review urgency, and ensure compliance with government and payer mandates.

Collaboration across departments is essential to resolve issues and maintain accurate patient accounts. Ideal candidates will have 1 year in healthcare billing, strong Excel/Office skills, and the ability to research information in multiple systems while communicating clearly with teammates

Qualifications

• 1 year of healthcare revenue cycle or medical billing experience.
• Ability to research and document information on a computer.
• Demonstrated knowledge of insurance terminology and billing processes.

Responsibilities

• Scan and index correspondence, apply knowledge to assign document types for routing into Epic.
• Review documents for urgency and follow required workflows per mandates.
• Collaborate with departments to clarify requirements and resolve issues with accuracy.
• Identify discrepancies, improve processes, and maintain data integrity in patient accounts.
• Open, sort, and distribute inbound/outbound mail and support revenue cycle teams.
• Provide front desk coverage and manage visitor logs as needed.

Skills

Health care knowledge

Insurance terminology

Medical billing

Follow-up skills

English communication

Written communication

Attention to detail

MS Office

10-key calculator

Education

High School graduate

GED/HSED

Tools

OnBase

Epic

Microsoft Office

Patient accounting systems

Job description

Aug 14, 2026

$20 - $31/hour

Department:

Status:

Full time

Benefits Eligible:

Yes

Hou** rs Per Week:

40

Proficient in the use of a keyboard and has good analytical skills.

Pay Range:

$20.80 - $31.20

Major Responsibilities:

• Electronically scan and index incoming correspondence using OnBase, applyingexpertiseto assignaccuratedocument types for proper routing into Epic.
• Review documents for urgency and follow alternate workflows as required by government or payer mandates, ensuring prompt attention to time-sensitive items.
• Collaborate closely with other departments to clarify document requirements and resolve issues,maintaininghigh standardsof accuracy and speed to support compliance and AR resolution.
• Apply strong analytical and problem-solving skills toidentifyand address discrepancies, improve processes, and ensure the integrity of document handling.
• Open, sort, and distribute inbound and outbound mail,identifyingcorrespondence for proper processing.
• Provide front desk reception coverage as needed, including greeting visitors and managing the visitor logbook.
• Complete printing and document handling tasks for various revenue cycle teams, including distribution and mailing of printed and interoffice documents.
• Access, understand, and explain information from electronic patient billing and medical records systems, including claims inquiry, account history, and account status.
• Accurately document and update patient account systems with all relevant information and actions taken.
• Communicate openly with leadershipregardingissues, concerns, and workflow challenges, and collaborate todeterminesolutions.
• Adheres to established Advocate Health and Revenue Cycle policies, procedures, guidelines, and productivity standards andresponsibleformaintainingpersonal growth and development.Responsible for reading and understanding all organizational policies and departmental policies and procedures. Responsible for understanding and adhering to the organization’s Code of Ethical Conduct in personal actions.Comply withthe policies,regulationsand laws applicable to the organization’s business.

Licensure, Registration, and/or Certification Required:

• None Required

Education Required:

• High School Graduate, or
• Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED).

Experience Required:

• 1 year of experience in healthcare (revenue cycle favored), medical billing, cash application, or insurance follow-up.

Knowledge, Skills & Abilities Required:

• Demonstrated knowledge of health care, insurance terminology, and medical billing.
• Excellent follow-up skills. Ability to speak English with ability to research and document on a computer.
• Good communicationskills for effective interaction with internal and external customers.
• Ability to listen to and understand information and ideas presented verbally and in writing.
• Stronganalytic, organization, communication (written and verbal), time management, multi-taskingand human relations skills.
• Ability to work independently and remain resilient under pressure in a fast-paced environment.
• Strong attention to detail and accuracy.
• Basic to intermediate computer skills, including proficient keyboard skills, use of a 10-key calculator, and experience with Microsoft Office products.
• Ability to read, enter, and retrieve information from multiple patient accounting systems

Physical Requirements and Working Conditions:

• Must be able to sit, stand, and walk for prolonged periods.
• Maneuver and lift objects 10–15 lbs.
• Operate allequipmentnecessary to perform the job.
• Physical demands may require extendedperiodsseated or standing depending on the task.
• Ability to work onsite in an office setting or remotely from home asrequired.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our CommitmenttoYou:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

Premium pay such as shift, on call, and more based on a teammate's job

Incentive pay for select positions

Opportunity for annual increases based on performance

Benefits and more

Paid Time Off programs

Health and welfare benefits such as medical, dental, vision, life, andShort- and Long-Term Disability

Flexible Spending Accounts for eligible health care and dependent care expenses

Family benefits such as adoption assistance and paid parental leave

Defined contribution retirement plans with employer match and other financial wellness programs

Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.