Correspondence Coordinator for Forestry

City of New York; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

City of New York’s Parks Department seeks a Community Coordinator for the Forestry Division, handling administrative duties and accountable correspondence management. The role involves interaction with constituents via letters, email, and calls, and coordination with elected officials and media inquiries.

The position emphasizes strong editing, writing and data handling skills, with a focus on accuracy and timely responses. Residency requirements apply for city service prospects.

Qualifications

• Bachelor degree or equivalent with experience in community work related duties.
• HS diploma with six years of related community work experience.
• Education/experience equivalent with at least one year of experience as described.

Responsibilities

• Perform administrative work for the Forestry Division.
• Receive, process, and track correspondence for the Forestry division.
• Research and compose accurate correspondence for constituents and officials.
• Coordinate with agency staff to issue correspondence meeting standards.
• Correspond with constituents via letter, email and phone to resolve issues.
• Assist with maintenance of templates and tools for correspondence.
• Perform statistical reporting on correspondence trends and response times.
• Assist with copy editing before release to the Agency or public.
• Prepare materials for media inquiries and coordinate council hearings.

Skills

Reading skills

Writing skills

Editing skills

Interpersonal skills

Familiarity with online databases

Driver license

Education

Bachelor's degree

High school diploma

Equivalent education/experience with minimum 1 year experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

PowerPoint

SharePoint

Job description

*ONLY OPEN TO CURRENT PARKS EMPLOYEES*

Major Responsibilities

• Under general supervision, with latitude for independent initiative and judgment, perform difficult and responsible administrative work for the Forestry Division.
• Receive, process, and track correspondence assigned to the Forestry division, including messages routed by the Parks Commissioner’s office and those received via letter, email or phone call from constituents and elected officials.
• Research and compose accurate and clear correspondence for constituents and elected officials on behalf of the Parks Commissioner, Assistant Commissioner for Forestry, and Chiefs before established deadlines.
• Work in tandem with other Agency and Division staff to compose and issue correspondence that meets Agency and division standards and close out correspondence in the Agency tracking system.
• Correspond and interact with constituents via letter email and telephone to answer questions and resolve issues in a professional and timely manner.
• Assist with the maintenance and development of correspondence templates and tools.
• Perform statistical reporting on correspondence trends and response times.
• Assist with the copy editing of documents before the release to the Agency and/or public.
• Assist with preparation and review of information for media inquiries and elected officials, coordinate materials for council hearings and represent the division at meetings with elected officials as needed.

Work Location: The Grove, Rego Park, Queens

COMMUNITY COORDINATOR - 56058

nyc.gov/parks

For information about applying for Civil Service Exams go to: Civil Service Exams - Department of Citywide Administrative Services (nyc.gov)

Minimum Qualifications

1. 1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. 2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. 3. Education and/or experience which is equivalent to '1' or '2' above. However, all candidates must have at least one year of experience as described in '1' above.

Preferred Skills

1. 1. At least 2 years of consecutive city service.
2. 2. Exceptional reading, writing, and editing skills, with attention to detail and familiarity with online databases.
3. 3. Strong knowledge of Agency structure and divisions and/or government operations.
4. 4. Excellent administrative, communication and interpersonal skills.
5. 5. Proficiency in Microsoft Word, Excel, Access, PowerPoint and SharePoint.
6. 6. Valid New York State driver license.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

Residency in New York City, Nassau, Orange, Rockland, Suffolk, Putnam or Westchester counties required for employees with over two years of city service. New York City residency required within 90 days of hire for all other candidates.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.