Director of Correspondence

OFFICE OF THE MAYOR; New York (NY); On-site; USD 110,000 - 170,000; Full time

Job summary

New York City Mayor's Office is seeking an experienced Director for the Office of Correspondence & Ceremonial Affairs. You will lead teams, draft official communications, and align operations with city priorities on affordability, safety, and good governance.

Responsibilities include managing high-volume inquiries, overseeing gifts and records compliance, and coordinating with 60 city agencies. A deep understanding of public service ethics is essential.

Qualifications

• Bachelor's degree in a relevant field such as public administration, communications, political science, or related discipline.
• Minimum of 5 years in executive correspondence, administrative management, or public service roles.
• Proficiency with office productivity and document management systems.
• Experience drafting high-level written communications, reports, and publications.

Responsibilities

• Develop and implement operational frameworks, standards, and workflows across processes and communications.
• Supervise Operations, Gifts Intake, Ceremonial Affairs, and Writing teams with accountability for quality service.
• Identify automation opportunities and process improvements for efficiency and compliance.
• Maintain correspondence management systems to track and close constituent cases efficiently.
• Oversee high-volume inquiries including 311 requests, mail, emails, and calls.
• Audit correspondence, casework, and gifts management for accuracy and adherence to standards.

Skills

Change Management

Strategic Planning

Executive Communications

Leadership & Supervision

Workflow Management

Public Sector Compliance

Gift & Records Knowledge

Written Communication

Education

Bachelor's degree in public administration/communications/political science

Tools

Microsoft Office

Document management systems

Job description

The Agency You'll Join:

The New York City Mayor's Office is responsible for overseeing city services throughout the five boroughs, coordinating public agencies and departments, and managing public property. The administration is leading the fight in making the city more affordable, reducing inequality, improving public safety, ensuring delivery of efficient and effective services, and working to make New York City’s economy stronger. We value leadership, transparency, fairness, and efficiency as we actively seek diverse talents from various sectors to join our team. For current job opportunities, visit our careers page.

The Team You'll Work With:

The New York City Mayor's Office of Correspondence & Ceremonial Affairs plays a vital role in providing the Mayor and our Administration with insight into the views, experiences, and concerns of everyday New Yorkers, as well as in connecting constituents to City services and keeping them informed about the Mayor's bold agenda of affordability, good governance, public safety, and a life of dignity and opportunity for all. The office also receives and tracks gifts sent to the Mayor and drafts Mayoral greetings and ceremonial commendations. The responsibilities of Correspondence team members involve writing in the Mayor's voice to communicate the policies, priorities, and goals of our Administration; ample research, editing, and fact-checking in a deadline-driven environment; familiarity with the innerworkings City government; an understanding of the political landscape, and a deep knowledge of the five boroughs.

The Problems You'll Solve

• Develop and implement operational frameworks, standards, and workflows that promote consistency across processes, systems, communications, and quality standards.
• Supervise Operations, Gifts Intake, Ceremonial Affairs, and Writing teams, ensuring effective coordination, accountability, and high-quality service delivery.
• Identify and implement opportunities for automation, process optimization, efficiency gains, and compliance improvements.
• Establish and maintain comprehensive correspondence management systems to track, route, monitor, and close constituent cases efficiently.
• Oversee the timely and accurate management of high-volume public inquiries, including 311 service requests, hard mail, emails, and telephone calls.
• Direct correspondence operations and analyze inquiry trends to improve response times, identify recurring issues, and standardize constituent responses.
• Conduct comprehensive audits of correspondence, casework, and gifts management processes to ensure accuracy, compliance, accountability, and adherence to established standards.
• Partner with the Department of Records and Information Systems (DORIS) to ensure accurate gift inventory management, records retention, and archival compliance.
• Serve as the primary Intranet Quorum (IQ) administrator, overseeing system functionality, user needs, vendor relationships, service contracts, updates, and ongoing system enhancements.
• Work with liaisons at 60 city agencies and offices to ensure that citywide correspondence staff are providing constituents with efficient and effective customer service; distributes monthly reports and follows-up on the status of each.

About You

• Change Management: Ability to implement new processes, workflows, or reporting systems without disrupting operations is important for organizational growth.
• Strategic Planning and Decision-Making: develop operational strategies, set priorities, and make informed decisions that balance speed, quality, budget, and capacity
• Advanced written and verbal communication skills
• Ability to draft clear, concise, and legally sound correspondence.
• Leadership and supervisory experience
• Managing workflows and ensuring compliance with agency policies.
• Familiarity with government, records and gift compliance requirements
• Experience in managing high level written communication, including drafting and editing official correspondence, reports, and publications
• Understanding of public service ethics and confidentiality requirements.

Minimum Required Qualifications

• Bachelor's degree in a relevant field such as public administration, communications, political science, or related discipline
• Minimum of 5 years in executive correspondence, administrative management, or public service roles.
• Proficiency in Microsoft Office Suite and other administrative or document management systems.
• Experience with document management, filing systems, and electronic correspondence platforms.

Preferred Skills

• Ability to work independently and as part of a team.
• Strong problem solving and decision making skills.
• Flexibility to handle urgent or time sensitive correspondence.
• Understanding of public service ethics and confidentiality requirements.

DIRECTOR OF THE OFFICE OF CORR - 94585

Minimum Qualifications

1. A Baccalaureate degree from an accredited college or university and five years satisfactory full-time professional experience, including a minimum of two years in an administrative, managerial, or executive capacity or supervising personnel performing activities related to the duties of the position.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of the interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.