Correspondence Clerk - Albany Medical Center

100 Albany Med Health System; Broadway (VA); On-site; USD 44,000 - 57,000; Full time

Benefits offered by this job

Health coverage

Wellbeing programs

Job summary

Albany Med Health System is seeking a Correspondence Clerk to handle foundation-level communication within the Hospital Billing area. The role supports timely exchanges with insurance companies, vendors, and patients, processing mail, faxes, and electronic portals.

The incumbent uses OnBase and EPIC to route and retrieve information, prioritizing deadlines while maintaining detail-oriented accuracy in a high-volume setting.

Qualifications

• High School Diploma or GED required; training provided.
• Basic computer skills and office equipment operation.
• Strong attention to detail and organizational abilities.
• Clear verbal and written communication and reading comprehension.
• Ability to work in a high-volume environment; Microsoft Office a plus.

Responsibilities

• Process and distribute correspondence via USPS, fax, bank lockbox, or interoffice mail.
• Use OnBase to coordinate and route correspondence to correct folders.
• Pull payer correspondence from payer websites and use Epic for needed data.
• Identify cash items and batch checks or remittances as appropriate.
• Prioritize deadlines and maintain accurate documentation; collaborate with teams.

Skills

Verbal communication

Written communication

Reading comprehension

Attention to detail

Organizational skills

Education

High School Diploma/G.E.D.

Job description

Department/Unit: AMHS - Hospital Billing Work Shift: Day (United States of America) Salary Range: $43,599.00 - $56,679.00

The Correspondence Clerk is a position location within the Hospital or Physician billing department of the Albany Med Health System (AMHS). This role provides the foundation for timely communication the the business office has with insurance companies, third party vendors, and patients.

The incumbent is responsible for processing and coordinating all correspondence received through various outlets, including but not limited to mail, fax, bank lockbox, and electronic portals under the Patient Financial Services umbrella. This may include looking up information in the billing system (EPIC) to assist the receiving area. Proper identification and categorization of the correspondence is critical. in addition, correspondence with deadlines will need prioritization. This position will utilize the document management system OnBase as the primary way to reroute the correspondence to the correct locations. There will be instances in which correspondence will be sent via inter officer/appaper processes to departments that do not use OnBase. Professional communication with internal and external peer and deartments is required.

Essential Duties and Responsibilities

Work and/or distribute correspondence as it presents in the business office via USPS mail, fax, file transmission from external locations (for example, bank lockboxes) or interoffice mail as directed Utilization of the OnBase platform for the coordination and distribution of correspondence. This will include the parsing of large files into individual files for distribution to the appropriate folder location for pick up by the responsible area. Payer website navigation to pull the payer correspondence required. Proficient use of Epic to obtain necessary information needed for the correspondence. Identification of any cash related items- including but not limited to checks and remittances. Checks will need to be batched to Finance and remittances to the cash posting folder. Mailing paper claims as instructed. Working knowledge of payer websites. Ability to work in a high volume environment with attention to detail and organizational skills. Scanning and Faxing documents. Basic computer skills including Microsoft Teams Reading comprehension skills required. Collaborate and communicate effectively with peers and leadership to ensure policies and procedures are updated with the necessary changes. Ability to work independently and under time constraints and deadlines with minimal supervision. Able to prioritize workload in an effective manner. Peer-to-peer support as needed to enhance cross-training. Additional duties as assigned.

Qualifications

High School Diploma/G.E.D. - required No experience needed. Training will be provided. Basic computer skills Basic office equipment operation Attention to detail Organizational skills Verbal and written communication skills and reading comprehension Ability to work in a high volume environment Microsoft office a plus Equivalent combination of relevant education and experience may be substituted as appropriate.

Physical Demands

Standing - Occasionally Walking - Occasionally Sitting - Constantly Lifting - Rarely Carrying - Rarely Pushing - Rarely Pulling - Rarely Climbing - Rarely Balancing - Rarely Stooping - Rarely Kneeling - Rarely Crouching - Rarely Crawling - Rarely Reaching - Rarely Handling - Occasionally Grasping - Occasionally Feeling - Rarely Talking - Constantly Hearing - Constantly Repetitive Motions - Frequently Eye/Hand/Foot Coordination - Frequently

Working Conditions

Extreme cold - Rarely Extreme heat - Rarely Humidity - Rarely Wet - Rarely Noise - Occasionally Hazards - Rarely Temperature Change - Rarely Atmospheric Conditions - Rarely Vibration - Rarely

Thank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Thank you for your interest in Albany Med Health System! Albany Med Health System is an equal opportunity employer. This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Benefits & Overview

• Excellent health care coverage with no copay at Albany Medical Center providers
• A wide array of services and programs to support emotional, physical, and mental wellbeing

Albany Medical Center is the centerpiece of medicine, research, and medical education in New York’s Capital Region and is the area's largest private employer with more than 10,000 employees. Albany Medical Center offers excellent career opportunities in a wide range of roles in both patient care and administration. We value all our staff members and offer outstanding employee benefits including: Excellent health care coverage with no copay at Albany Medical Center providers A wide array of services and programs to support emotional, physical, and mental wellbeing Anchored in the state’s historic capital city, Albany Medical Center offers a full range of inpatient and outpatient care and is home to the region’s largest hospital, only Level 1 adult and pediatric trauma centers, and only children’s hospital. The downtown campus also offers opportunities at Albany Medical College. Albany Medical Center, along with Columbia Memorial Health, Glens Falls Hospital, Saratoga Hospital, and the Visiting Nurses, form the Albany Med Health System, serving more than three million people over 25 counties.