Corrections Specialist 2: Patient Care Navigator

State of Washington; Washington (District of Columbia); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated Corrections Specialist 2 Patient Care Navigator to join their Health Services Division. This vital role focuses on providing outreach and education for high-risk patients, ensuring they receive the necessary medical care and support. You'll collaborate with a multidisciplinary team to eliminate barriers to care and advocate for patients' needs. If you're passionate about improving health outcomes and making a difference in the lives of vulnerable populations, this opportunity offers a chance to contribute meaningfully in a dynamic environment where your skills will shine.

Benefits

Flexible schedules

Up to 25 paid vacation days

8 hours of paid sick leave per month

12 paid holidays

Generous retirement plan

Flex Spending Accounts

Dependent Care Assistance

Deferred Compensation

Qualifications

• Two years of experience in a health care setting required.
• Knowledge of community resources and case management experience needed.

Responsibilities

• Assist patients in navigating care for chronic diseases.
• Coordinate services and resources for patient care continuity.
• Serve as a patient liaison and advocate for quality outcomes.

Skills

Interpersonal Skills

Verbal Communication

Written Communication

Organizational Skills

Case Management

Advocacy

Education

Bachelor’s degree in social services

Tools

Microsoft Office (Word, Excel, Outlook)

SharePoint

Job description

The Department of Corrections Health Services Division is seeking a highly motivated and qualified individual for the critical position of a Corrections Specialist 2 (CS2) Patient Care Navigator at the Monroe Correctional Complex (MCC) located in Monroe, WA.

The goal of the Patient Care Navigator is to provide outreach and education services for identified high risk members. This position requires strong interpersonal skills to make connections and build relationships with vulnerable populations. The Care Navigator works collaboratively with nursing staff, the primary care provider, and patient service representatives with the purpose of making critical linkages to health information/services and assists with care coordination. The Patient Care Navigator is flexible and willing to work in a dynamic and evolving role according to individual patient and program demands, has strong verbal/written communication skills, and strong organizational skills. To work with the patient and their clinic team to eliminate barriers to necessary medical care including timely screening, diagnosis, treatment, and supportive care.

A completed application packet will include:

• A detailed resume
• A cover letter
• Three professional references

Application assessment will be ongoing; the hiring authority reserves the right to offer the position at any time during the recruitment process. It’s the applicant's advantage to apply as early as possible. This recruitment could be used to fill multiple permanent or non-permanent positions.

Assist patient in navigating diagnosis and treatment for cancer and other complex chronic diseases involving multiple sites of care:

• Coordinates, facilitates, and negotiates services and resources to support coordination and continuity of care.
• Collaborates with physicians, peers, community colleagues, and others to coordinate care across the health care continuum and to continually improve patient care and services.
• Explain and clarify any applicable laws, regulations, policies, and procedures.

Work quickly to eliminate barriers and challenges associated with cross continuum care coordination that might adversely impact patient care:

• Works to eliminate barriers that might otherwise adversely impact patient care/outcomes.
• Accesses and acts on information related to denials and barriers to ensure effective continuity of care.
• Refers quality, infection control, and risk management issues to appropriate individual or department.
• Evaluate program to include reviewing and analyzing data, identification of trends, and making recommendations to team, supervisor, and management.

Serve as a patient liaison and advocate for patients to achieve quality patient-focused outcomes:

• Provide liaison services between provider and clients. Assist clients in completing forms and applications to receive services.
• Assist patients along their care pathway by serving as an advocate.
• Share assessments and patient response; remains a support system throughout the patient's course of treatment.
• Provide education and logistical support.
• Provide education and support and ensure that patient understands follow-up and referral information.
• Maintain ongoing communication with patients to check progress.
• Collaborate with the patient, patient representatives, and interdisciplinary team.
• Provide relevant education and information regarding resources to patient/surrogate.
• Provide support for patients on PCN caseload or newly after hospitalization or infirmary stay to promote self-care.
• Meet with patients within fourteen days of being notified of potential need to discuss Gender Affirming medical treatments and services available.

Provide and ensure effective communication and documentation:

• Protect the confidentiality of health records.
• Communicate with multidisciplinary team.
• Document encounters in the medical records with clarity and conciseness unique to each specific patient or family interaction and in accordance with legal, regulatory, and departmental standards.

Actively participate in facility-wide coordinated quality improvements, meetings, projects, and programs:

• Maintain current knowledge of department policies/standards/procedures, new clinical procedures/processes, patient safety goals, core measures, quality indicators, and other issues/requirements.
• Participate as a successful member of a multi-disciplinary team, understanding the value of individual work roles and standards.
• Participate in required trainings and attend department team meetings.
• Develop and maintain processes.
• Maintain detailed knowledge of the Guidelines for Healthcare of Transgender Individuals.
• Assist treatment providers with case management and case tracking.
• Attend the Gender Affirming Pre-Surgical MDT meeting, Transgender Cultural Awareness meeting, LGBTQ+ Peer Support Group meeting, and other related duties as appropriate, scheduled, or directed.

Establish rapport that preserves professional boundaries with patients. Other duties as assigned:

• Assist clients in achieving identified health improvement and stabilization goals.
• Other tasks as assigned.

Required Qualifications:

• Two (2) years of experience in a health care setting.
• Three (3) years of professional experience in adult corrections, social services, or closely related field.
• Experience in case management for physical and/or behavioral health needs.
• Knowledge of community resources.
• Proficiency using Microsoft Office software (Word, Excel, Outlook) and SharePoint.
• Excellent written and verbal communication skills.

Preferred Qualifications:

• Bachelor’s degree in a social service related field from an accredited college or university whose accreditation is recognized by the US Department of Education or the Council for Higher Education Accreditation (CHEA).
• Experience working in Adult Corrections Health Services, Social Services, or other closely related field.
• Experience working with or around patients with a mental health diagnosis.

Please include a minimum of three professional references with your application:

• The Department of Corrections defines a professional reference as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies.
• If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates.
• Phone number AND email address are required for all professional references.

What we offer: As an employee of the Department of Corrections, your work-life integration is a priority. Washington State employees are offered one of the most inclusive and competitive benefits packages in the nation. Besides comprehensive family insurance for medical, dental, and vision, these perks may also include:

• Remote/telework/flexible schedules (depending on position)
• Up to 25 paid vacation days a year
• 8 hours of paid sick leave per month
• 12 paid holidays a year
• Generous retirement plan
• Flex Spending Accounts
• Dependent Care Assistance
• Deferred Compensation and so much more!
• Many DOC jobs are covered by the Public Safety Employees' Retirement System (PSERS). If someone moves from a Public Employees Retirement System (PERS) eligible position to a PSERS eligible position, they actually retire under two different systems/plans. For more information, please contact the Department of Retirement System at: 1-800-547-6657.

Additional Information:

• The mission of DOC is to improve public safety. For additional information about the agency, please visit doc.wa.gov.
• A background check including criminal record history will be conducted prior to a new hire. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
• Employees may work directly with or in close proximity to incarcerated individuals in a potentially hazardous setting. Please consider this when deciding whether to apply.
• We are committed to maintaining a drug and alcohol-free work environment, and our employees are expected to comply with all state and federal laws.
• Oleoresin Capsicum (OC) is an aerosol pepper spray made available as a means of self-defense and/or de-escalation. Applicants with sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
• Animal care projects are a common component of most Washington State prisons, including dog and cat programs. Applicants with animal sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
• Tuberculosis (TB) is a priority health issue for DOC employees. The successful candidate may be required to provide valid proof of a baseline TB skin test within 60 days of the date of hire. When positive tests result, further information, testing, and treatment may also be required. Employment is not contingent upon test results.
• If this position is included in a Union Shop, employees will be required to become members within thirty (30) days of employment.
• Requires respirator medical evaluation questionnaire, fit testing, training, and use of respiratory protection as required by the WA Industrial Safety & Act standards. Refer to WAC 296-842 to learn more.
• Salary is based on experience and is determined at the time a final offer of employment is made. The salary range listed in the job posting includes Steps A-M. Step M is a longevity step and is typically gained six years after being assigned to Step L in your permanent salary range.
• Foreign equivalent degrees awarded outside the United States must have a credential evaluation report attached to your application. You may request the required evaluation/documentation from www.wes.org and www.aice-eval.org. Until this documentation is provided, you will not be selected to move forward in the hiring process.
• This recruitment could be used to fill multiple permanent or non-permanent positions.
• The DOC complies with the employment eligibility verification requirements for the federal employment eligibility verification form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
• DOC does not use E-Verify; therefore, we are not eligible to extend STEM-Optional Practice Training (OPT). For information, please visit www.uscis.gov.

Our Mission:To improve public safety by positively changing lives.
Our Vision:Working together for safer communities.
Our Commitment:To operate a safe and humane corrections system and partner with others to transform lives for a better Washington.
Our Core Values:

• Cultivate an environment of integrity and trust: Corrections values partnership and trust. We foster openness and support courageous conversations. We are committed to doing what we say we are going to do by being accountable and taking personal ownership in our actions.
• Respectful and inclusive interactions: Corrections appreciates and values individuals by promoting an inclusive and diverse environment, which encourages safety. We respect, value, and listen to the thoughts, feelings, and perspectives of our stakeholders and consider the impact on those we serve as well as each other.
• People's safety:Corrections believes in creating an environment that values physical, mental, and emotional security and well-being. We honor those who advance safety for all.
• Positivity in words and actions: At Corrections, we assume positive intentions and believe there is a shared desire for the best outcome. We consistently demonstrate positive behavior and always put forth our best effort.
• Supporting people's success: Corrections is committed to our community – understanding individuals, instilling hope, embracing change, and providing opportunities.

We are committed to hiring individuals who possess the following core diversity competencies:

• Foster a positive attitude and openness toward the ever-changing social and cultural makeup of the workplace.
• Work effectively with people of different perspectives, abilities, disabilities, races, religions, ages, lifestyle preferences and social, ethnic, and cultural backgrounds.
• Respectfully acknowledge people's differences and recognize these differences as important and valuable.
• Promote inclusiveness.
• Be culturally sensitive and appropriate.
• Respect and value diverse backgrounds and traditions.

DOC is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity diversity, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability, or the use of a trained guide dog or service animal by a person with a disability.
For questions about this recruitment, or to request reasonable accommodation in the application process, please email [e-mail] or call at 509.290.7123. For TTY service, please call the Washington Relay Service at 7-1-1 or 1.800.833.6388.