Corrections Recovery Program Assistant

fullcircle1; Des Moines (IA); On-site; USD 36,000 - 48,000; Full time

Job summary

Full Circle Recovery in Des Moines, IA is seeking a Corrections Recovery Program Assistant to provide administrative support, engage participants, and coordinate services within the Corrections Recovery Coaching Program. This role serves as a primary contact for incarcerated individuals seeking recovery coaching and helps with documentation, referrals, and communications.

You will handle waitlists, manage emails and messages, and collaborate with staff and community partners to connect

Qualifications

• Lived experience with recovery and/or criminal justice systems encouraged to apply.
• Must complete CCAR Recovery Coach Academy and Ethical Considerations within six months.
• Understanding of opioid use disorder, harm reduction, and recovery pathways preferred.
• Excellent communication and interpersonal skills.
• Independent, trustworthy, and dependable.
• Ability to work with diverse populations.
• Empathetic listening and non-judgmental support.
• Proficient in Microsoft Office, Zoom, and data entry.
• Valid driver’s license and reliable transportation.

Responsibilities

• Answer incoming calls, emails, and other communications related to the program.
• Serve as primary contact for incarcerated individuals seeking recovery coaching information and document requests.
• Receive, document, and route referrals and messages to staff when necessary.
• Maintain confidential communication with recoverees, partners, and staff.
• Correspond with incarcerated individuals through CorrLinks and approved platforms.
• Support recoverees in building recovery capital and community connections.
• Maintain knowledge of community resources and provide referrals.
• Track participant activity and program status changes; communicate updates to staff.
• Engage in ongoing training on ethics, boundaries, and recovery practices.

Skills

Empathy

Communication

Independent thinker

Cultural competence

Team collaboration

Listening skills

Professional discretion

Tools

Microsoft Office (Outlook, Word, Excel)

Zoom

Data entry

Job description

POSITION: CORRECTIONS RECOVERY PROGRAM ASSISTANT

FLSA STATUS: NON-EXEMPT

DEPARTMENT: CORRECTIONS RECOVERY COACHING PROGRAM

LOCATION: DES MOINES, IA

REPORTS TO: CORRECTIONS RECOVERY PROGRAM MANAGER

DIRECT REPORT(S): N/A

POSITION OVERVIEW

The Corrections Recovery Program Assistant provides administrative support, participant engagement, recovery support, and program coordination for Full Circle Recovery's Corrections Recovery Coaching Program. This position serves as a primary point of contact for incarcerated individuals seeking recovery coaching services and assists with communication management, participant tracking, waitlist management, documentation, resource navigation, and correspondence through approved correctional communication platforms.

This is a non-exempt position and is based on a 40-hour work week.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

Administrative and Program Support

• Answer incoming phone calls, emails, and other communications related to the Corrections Recovery Coaching Program.
• Serve as a primary point of contact for incarcerated individuals seeking recovery coaching services, including providing program information and documenting requests for services.
• Receive, document, and route calls, referrals, requests, and messages to appropriate staff members when necessary.
• Maintain professional, timely, and confidential communication with recoverees, community partners, and program staff.

Peer Recovery Support and CorrLinks Correspondence

• Correspond with incarcerated individuals through approved correctional communication platforms, including CorrLinks.
• Utilize lived experience, when appropriate, to provide encouragement, accountability, recovery-oriented support.
• Support recoverees in building recovery capital and strengthening community connections.

Resource Navigation and Community Connections

• Maintain current knowledge of community resources related to recovery, reentry, and basic needs.
• Develop and maintain professional working relationships with community resource providers, service organizations, and community partners.
• Provide resource navigation, referrals, and connections to community resources and service providers based on individual needs and circumstances.

Program Coordination, Tracking, and Documentation

• Maintain and manage program waitlists for corrections recovery coaching services.
• Monitor program email accounts, voicemail systems, and other communication platforms.
• Track participant activity and program status changes while maintaining accurate records and communicating relevant updates to staff.

Self-Care and Professional Development

• Engage in ongoing training and professional development to stay informed about best practices in recovery coaching on topics such as ethics, boundaries, communication skills, recovery principles, and multiple pathways of recovery.
• Practice self-care to maintain personal well-being and resilience.

Other

• Assures all work performed is done in accordance with OSHA safety standards and those established by Full Circle Recovery.
• Other duties as assigned

MINIMUM QUALIFICATIONS

• Individuals with lived experience in recovery and/or the criminal justice system are encouraged to apply. Due to the nature of this position and its interaction with correctional systems, any court-ordered supervision must be successfully completed prior to employment.
• Must agree to complete the CCAR Recovery Coach Academy and Ethical Considerations for Recovery Coaches within six months of hire.
• Strong understanding of opioid use disorder, substance use disorder, harm reduction, recovery capital, and recovery pathways preferred.
• Excellent communication and interpersonal skills.
• Must be an independent thinker, trustworthy, dependable, and responsible.
• Ability to work collaboratively with diverse populations.
• Ability to listen empathetically and provide support without judgment.
• Demonstrated empathy and cultural competence to work effectively with individuals from diverse backgrounds.
• Proficient in Microsoft Office (Outlook, Word, Excel), virtual meeting platforms (e.g., Zoom), and data entry.
• Valid driver’s license, good driving record, reliable transportation, and car insurance.

ENVIRONMENTAL CONDITIONS

• The work is performed in a typical office or administrative environment.

PHYSICAL REQUIREMENTS

• Driving, climbing, stooping, kneeling, crouching, walking, lifting, reaching, talking, hearing, grasping and finger dexterity, repetitive motions.
• Sitting approximately 60 percent of the time.
• Standing approximately 20 percent of the time.
• Walking approximately 20 percent of the time.
• Requires the exertion of up to 10 pounds of force continuously.
• Up to 50 pounds of force infrequently to lift or otherwise move objects.

VISION REQUIREMENTS

The minimum standard for use with those whose work deals largely with preparing and analyzing data and figures, accounting, transcription, computer terminal, and extensive reading.

EQUAL OPPORTUNITY EMPLOYER

Full Circle Recovery is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Full Circle will provide reasonable accommodations to qualified individuals and encourages prospective employees and incumbents to discuss potential accommodations with the employer.

Full Circle Recovery reserves the right to change this job description at any time.