Corrections Officer/ Dispatcher

The Iacp; Wrangell (AK); Sur place; USD 50 000 - 75 000; Plein temps

Résumé du poste

The Borough is seeking a dedicated Public Safety Dispatcher to join our emergency communications team. You will answer and prioritize emergency and non-emergency calls, dispatch law enforcement, fire, and medical resources, and document incidents with precision in CAD systems.

Required are a high school diploma or GED, 45 WPM typing, and APCO certification within a year, with six months of related experience preferred. Join a team focused on safety, accuracy, and rapid response.

Qualifications

• High school diploma or GED required.
• Six months of related public safety, dispatch, corrections, security, emergency services, customer service, or records experience preferred.
• Ability to type at least 45 words per minute.
• Must obtain APCO Public Safety Telecommunicator certification within twelve months of appointment.

Responsabilités

• Answers emergency and non-emergency calls, prioritizes and dispatches resources.
• Maintains dispatch logs and records in CAD; coordinates notifications and mutual aid.
• Monitors radio channels and responder welfare; ensures accuracy of incident data and updates.
• Adapts communication for people in crisis or with limited English proficiency; adheres to written directives.

Connaissances

Active listening

De-escalation

Emergency dispatch

Public safety terminology

Data entry

Formation

High school diploma or GED

Outils

CAD systems

Radio equipment

CJIS systems

Description du poste

Certain duties described in this classification require specific training, certification, authorization, equipment, or assignment before the employee may perform them independently. Employees shall perform specialized duties only within the scope of their training, authorization, and applicable law and Borough policy.

Performs a combined public safety communications and municipal corrections function. Receives, prioritizes, documents, and dispatches emergency and non-emergency calls; maintains responder status and safety information; operates radio, telephone, computer-aided dispatch, records, and criminal-justice information systems; and coordinates notifications and mutual aid. Performs authorized prisoner intake, custody, care, observation, release, and facility-security duties in accordance with law, court orders, Borough policy, Alaska Department of Corrections requirements applicable to municipal facilities, and approved training. Distinguishing Career Features This position requires independent judgment within written directives. The employee routinely handles confidential criminal-justice information, urgent calls, radio traffic, people in crisis, and people in custody. Work is reviewed through direct observation, records and recording review, training benchmarks, quality assurance/quality improvement, incident reports, and compliance with agency policy. Essential Duties and Responsibilities Emergency Communications and Call Processing Answers emergency and non-emergency telephone, text, alarm, radio, and approved digital communications; identifies location, callback information, incident type, hazards, weapons, medical needs, suspect information, and other responder-safety factors. Uses structured, impartial questioning and active listening; adapts communication for children, older adults, people with disabilities or limited English proficiency, and persons who are distressed, hostile, confused, experiencing suicidal ideation, intoxication, or a behavioral-health crisis. Exercises independent judgment in prioritizing calls and initiating the appropriate response within established protocols, written directives, and training Dispatches and coordinates law-enforcement, fire, emergency medical, public works, emergency management, and mutual-aid resources as assigned; monitors assigned radio channels, emergency traffic, unit status, and responder welfare checks. Relays complete, concise, and timely updates; confirms critical information and acknowledgments; maintains radio discipline and supports interoperable communications during routine and major incidents. Creates and updates accurate CAD/event records while continuing to listen, question, and monitor; records objective facts, observable behavior, exact statements when material, actions taken, notifications, times, and dispositions. Makes required notifications to supervisors, command staff, partner agencies, utilities, courts, medical providers, or emergency-management personnel in accordance with written directives. Uses TTY/TDD, text-to-911, language-access, and accessibility resources when available and required; provides equitable access to public safety services. Recognizes equipment or system failure, implements approved backup procedures, performs basic troubleshooting, and promptly reports outages, recording failures, or cybersecurity concerns. Records, Information Systems, and Quality Assurance Queries, enters, modifies, validates, and disseminates information through APSIN/NCIC and other authorized systems only for official purposes and in compliance with CJIS security, audit, and dissemination requirements. Maintains dispatch logs through the eForce Computer Aided Dispatch (CAD) system, warrants or alerts, prisoner records, shift activity records, and other documents in accordance with records-retention schedules and agency policy. Protects criminal-justice information, medical information, victim and juvenile information, security-sensitive facility information, and personally identifiable information from unauthorized access or disclosure. Participates in call and record review, quality assurance/quality improvement, corrective training, and after-action processes; accepts feedback and documents remediation of performance deficiencies. Maintains current knowledge of written directives, emergency plans, maps, response resources, and changes affecting communications or custody operations. Prisoner Admission, Release, and Records Verifies legal authority for confinement or release, identity, charges, court documents, warrants, bail or conditions, and required notifications before accepting or releasing a prisoner; promptly refers discrepancies to a supervisor or arresting officer. Completes booking records, photographs, fingerprints, property inventory, receipts, logs, and required data entries accurately and within established timeframes. Conducts and documents required non-clinical intake screening within the limits of training and applicable policy, identifies observable signs or reported concerns requiring attention, and promptly refers medical, mental health, medication, accommodation, withdrawal, self-harm, or other health-related concerns to the appropriate supervisor, medical provider, or emergency service. Provides required orientation, rules, emergency information, grievance or request procedures, and access information in a manner the prisoner can understand, including reasonable language or disability assistance. Maintains a complete chain of custody for prisoner property and contraband; secures, documents, and transfers items according to evidence and property procedures. Custody, Care, and Facility Security Maintains lawful, safe, secure, humane, and respectful custody; protects prisoner rights and dignity while enforcing rules consistently and without retaliation, harassment, or discrimination. Conducts required counts, rounds, direct observations, welfare checks, and documented special watch checks at prescribed intervals. Monitors behavior and conditions for medical distress, injury, communicable disease, intoxication or withdrawal, behavioral-health crisis, self-harm risk, assault risk, fire, flooding, tampering, or other hazards; initiates emergency response and notifications without delay. Maintains sight, sound, age, medical, protective-custody, and other required separation consistent with classification decisions, facility capabilities, law, and policy; promptly reports any condition the facility cannot safely manage. Provides meals, water, hygiene items, bedding, recreation or other basic services as assigned; documents refusals, restrictions, unusual conditions, and required accommodation. Controls doors, keys, restraints, weapons lockers, emergency equipment, and restricted areas; completes inventories and immediately reports discrepancies or security breaches. Conducts facility, cell, property, and person searches when authorized and trained, in accordance with applicable law, Borough policy, facility procedures, and training. Performs or assists with any enhanced or specialized search only when specifically authorized, trained, and permitted by applicable law and policy; documents searches as required. Uses de-escalation, time, distance, communication, and available assistance to gain cooperation. Uses restraints or force only when authorized by law, trained, and consistent with applicable Borough policy and written directives; obtains medical evaluation and completes required reporting after any use of force or significant restraint event. Assists with prisoner movement or transport only when trained, equipped, and assigned; verifies restraints, destination, documentation, search, vehicle security, communication plan, and continuity of custody. Follows fire, evacuation, medical emergency, escape, disturbance, hostage, natural disaster, utility failure, and continuity-of-operations plans; preserves scenes and evidence and completes required reports. Professional Conduct and Team Responsibilities Uses ethical, unbiased, and procedurally fair communication; treats callers, responders, prisoners, victims, witnesses, and coworkers with professionalism and respect. Provides complete shift briefings and documents unresolved calls, warrants, prisoner risks, watches, equipment issues, and other information necessary for continuity of operations. Immediately reports policy violations, unsafe conditions, suspected abuse or neglect, sexual misconduct, retaliation, security breaches, conflicts of interest, and unusual incidents through the required chain-of-command. Maintains readiness for mandatory overtime, call-back, shift work, nights, weekends, and holidays as assigned; manages fatigue and promptly reports any condition that could impair safe performance. Performs other related duties within the employee’s training and authorization that support the position's overall public-safety objective. Knowledge and Skills Emergency call processing, radio procedures, incident prioritization, responder-safety practices, geography and mapping, and public-safety terminology. Correctional safety, prisoner rights and care, intake and release documentation, observation and count practices, classification and separation concepts, suicide and self-harm prevention, contraband control, emergency response, and use-of-force reporting. Accurate keyboarding, data entry, spelling, grammar, report writing, records management, and operation of CAD, radio, telephone, recording, camera, fingerprint, and related systems. De-escalation, active listening, crisis communication, cultural awareness, teamwork, and professional customer service. Abilities Rapidly assess incomplete or conflicting information, set priorities, make sound decisions within policy, and manage simultaneous tasks under stress. Communicate clearly and calmly by telephone, radio, in writing, and face-to-face; obtain essential information from distressed or resistant people. Maintain sustained attention, situational awareness, confidentiality, emotional control, and accurate documentation during prolonged or traumatic incidents. Safely interact with, observe, search, restrain, and move prisoners when trained and authorized; recognize circumstances requiring immediate medical, mental-health, supervisory, or emergency assistance. Work independently and as part of a close team; accept review, coaching, quality assurance, and remedial training. Physical Abilities With or without reasonable accommodation, the employee must be able to: Sit or stand for extended periods; frequently use computers, radios, telephones, foot controls, and other communications equipment; perform repetitive keyboard and hand motions. Hear, understand, and distinguish simultaneous voices, tones, alarms, and radio traffic; speak clearly; read screens, maps, forms, identification, and printed material under routine and emergency conditions. Move through the Public Safety Building and secure jail areas; bend, reach, kneel, climb stairs, open secure doors, and retrieve equipment from floor to overhead level. Perform authorized prisoner-control tasks and assist in emergencies, which may include sustained standing, rapid movement, pushing, pulling, lifting, or physically assisting another person. Any specific strength standard must be job-related and validated by the Borough. Sustain concentration, memory, judgment, and emotional regulation while exposed to interruptions, graphic or traumatic information, conflict, threats, and time-critical decisions. Education and Experience High school diploma or GED required. Six months of related public safety, dispatch, corrections, security, emergency services, customer service, or records experience preferred. Relevant education and training may substitute for experience when approved by the Borough. Ability to type at least 45 words per minute with accuracy. Licenses, Certificates & Required Trainings Valid driver's license and continued eligibility under Borough driving requirements. Must obtain and maintain required first aid, CPR, and AED certifications within the timeframe established by the Borough. Must obtain and maintain APCO Public Safety Telecommunicator certification, or an equivalent professional emergency communications certification approved by the Department, within twelve months of appointment and demonstration of competency before independent assignment. Completion and maintenance of required APSIN/NCIC and CJIS Security Awareness training and authorization before independent use of criminal-justice information systems. Completion of correctional training required for the position by law, regulation, contract, or Borough policy within the prescribed period. Completion of agency-approved training in prisoner intake, suicide prevention, PREA awareness and reporting, searches, restraints, use of force, emergency procedures, bloodborne pathogens, mental-health and substance-withdrawal recognition, de-escalati