Corrections Mental Health Programs Manager

NYC Health + Hospitals; New York (NY); On-site; USD 75,000 - 105,000; Full time

Job summary

NYC Health + Hospitals is seeking a Mental Health Assistant Manager (MHAM) based on Rikers Island to supervise administrative aspects of mental health services in THUs and GP units. You will assist Directors, monitor staff workflows, and coordinate program delivery with hospital leadership.

Responsibilities include data-driven oversight, quality initiatives, onboarding, and liaison with Labor Relations and HR.

Qualifications

• A Master's degree ... in Public Administration, Public Health, Business Administration, or a related discipline, and one (1) year of full-time experience in an administrative capacity in business management systems, general administration, health care or medical/patient systems administration; or,
• A Baccalaureate Degree ... in Public Administration, Public Health, Business Administration, or a related discipline, and two (2) years of full-time experience in an administrative capacity in business management systems, general administration, health care or medical/patient systems administration.
• 2+ years of specialized and responsible experience working within a psychiatric inpatient or correctional setting

Responsibilities

• Assist the Directors, Deputy Directors, and facility leadership in their management of staff, including but not limited to addressing staff timeliness and attendance, or staff failure to follow established workflows and protocols.
• Coordinate and track the completion of therapeutic programming by Mental Health Staff.
• Utilize departmental reports to collect and analyze data needed as a basis for administrative and management decisions.
• Assist with quality assurance and quality improvement initiatives as directed by, and in collaboration with, facility Mental Health leadership.
• Monitor the productivity of patient facing staff and staff adherence to established workflows by completing regular audits of services provided on MH THUs and in GP.
• Assist in the orientation of newly hired jail-based mental health staff, including but not limited to Treatment Aides, Treatment Aide Programming Specialists, Mental Health Clinicians, Psychiatric Nurse Practitioners, Psychiatric Physician Assistants, and Psychiatrists.
• Assist with the management of relevant staffing matrices and staff hiring, including coordinating interviews when needed and monitoring the on-boarding process.
• Assist with facilitating staff remediation when needed.
• Track and/or assist staff with completing incident reports related to disruption of services on THUs.
• Serve as a liaison with CHS Labor Relations and Human Resources for administrative staffing concerns raised by Mental Health managers; regularly participate in meetings as needed.
• Liaise with counterparts in CHS Operations, Nursing, and Medicine to support staff and identify solutions to problems that arise.
• Meet regularly with assigned supervisor for 1:1 supervision and to provide meaningful input into program designs, workflows, and staffing assignments.
• Contribute as needed to the creation and update of departmental reports and policies.
• Perform other appropriate mental health duties as directed by team leaders or supervisors.

Skills

Interpersonal communication

Cross-disciplinary collaboration

Education

Master's degree in Public Administration/Public Health/Business Administration or related discipline

Bachelor's degree in Public Administration/Public Health/Business Administration or related discipline

Job description

NYC Health + Hospitals is seeking a Mental Health Assistant Manager (MHAM) based on Rikers Island to supervise administrative aspects of mental health services in THUs and GP units. You will assist Directors, monitor staff workflows, and coordinate program delivery with hospital leadership.

Responsibilities include data-driven oversight, quality initiatives, onboarding, and liaison with Labor Relations and HR.