Corporate Trainer, Call Center

Socket.dev; Pittsburgh (Allegheny County); On-site; USD 50,000 - 75,000; Full time

Job summary

Blink Health is seeking a Training professional to design, deliver, and manage comprehensive instructor-led training for our Patient Services teams in Pittsburgh. You will onboard staff, develop technical and soft skills, and ensure resources are available to support frontline customer and pharmacy services.

In this role, you will maintain LMS curricula, track training outcomes, and collaborate with instructional designers and stakeholders across Operations to improve learner experience and

Qualifications

• Minimum 2 years as Trainer, Training Facilitator, or similar in contact center, hub pharmacy, or similar environment.
• Minimum 3 years in a contact center or hub pharmacy environment as agent/technician is a plus.
• Strong facilitation and classroom management skills, virtual and in-person.
• Strong verbal and written communication skills.
• Knowledge of Learning & Development concepts (ADDIE, ROI).
• Willingness to travel up to 20% of the time.

Responsibilities

• Deliver comprehensive instructor-led training programs, onboarding, technical and soft skills development in-person and virtually.
• Ensure Operations teams are trained with resources to excel and delight patients, prescribers, and partners.
• Maintain training records and prepare reports on training activities and outcomes.
• Ensure curriculum is aligned and assigned in the LMS; conduct quality assurance checks on content.
• Monitor and evaluate training effectiveness, provide feedback to leadership and design teams.
• Circulate content updates with management and teams in a digestible, impactful way.
• Collaborate with training peers, instructional designers, and stakeholders across Operations.
• Stay knowledgeable about product offerings to be a constant resource.

Skills

Training

Facilitation

Communication

Learning & Development

Time management

Content creation

Tools

Learning Management System (LMS)

Job description

Company Overview:Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

Company Overview:Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

Our Patient Services team is at the forefront of the company's mission to not only offer affordable prices but also deliver the best possible experience for our customers. We are a large team of customer service personnel who provide frontline support and manage the operations of our growing customer service and pharmacy teams. We are responsible for ensuring that we scale efficient customer and pharmacy services while delivering excellent customer satisfaction scores.

What You’ll Do:

• Deliver comprehensive instructor-led training programs, including onboarding, technical skills training, and soft skills development both in-person and virtually
• Ensure that all Operations teams are trained and have the resources to excel and delight our patients, prescribers, and partners.
• Maintain training records and prepare reports on training activities and outcomes
• Ensure curriculum is properly aligned and assigned in the learning management system (LMS). Conduct quality assurance checks on content.
• Monitor and evaluate the effectiveness of training programs, providing feedback to leadership and design, and/or making necessary adjustments to instructor-led training
• Circulate content updates in a digestible and impactful manner, in collaboration with management and team
• Partner closely with training peers, instructional designers, and stakeholders across Operations to ensure alignment, brainstorm ideas, and foster collaboration
• Remain knowledgeable and updated with our product offerings to ensure you are a constant resource
• Stay updated with the latest training techniques, tools, and best practices to create a high-quality learner experience

What You’ll Need:

• Proven experience of minimum 2 years as a Trainer, Training Facilitator, or similar role in a contact center, hub pharmacy, or similar environment
• Minimum 3 years of experience in a contact center or hub pharmacy environment as an agent or technician is a plus
• Proactive work ethic, constantly pushing themselves to learn
• Strong facilitation and classroom management skills, virtual and in-person
• Strong time management and multitasking skills
• Comfortable working in ambiguous, fast-paced environments
• Ability to build low complexity training activities, develop protocols, and edit content
• Basic understanding of Learning & Development concepts and theories, such as Adult Learning, the ADDIE model, and ROI
• Technical aptitude and the ability to learn complex new tools
• Strong feedback and coaching skills, strongly preferred
• Strong verbal and written communication skills
• Knowledge of the healthcare or pharmaceutical industry is a plus
• At times, travel may be required up to 20% of the time

Location: 5 Penn Center Blvd, Pittsburgh, PA 15205

Hours: Monday- Friday, 10am-6pm, scheduling flexibility is required as your schedule may change over time according to business needs

#blinkindeed

Why Join Us:It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.