Retail Area Manager

The Wills Group; Bowie (MD); On-site; USD 50,000 - 90,000; Full time

Benefits offered by this job

401(k) match

Health, vision, and dental plans

Paid Time Off

Hybrid and flexible work environment

Exclusive Discounts

100% tuition reimbursement

Development programs

Travel assistance

Job summary

Join a dynamic and thriving family-owned company as an Area Manager, where you will lead operations across multiple retail locations. This role is pivotal in ensuring that each store meets brand standards and excels in sales performance. You will develop and mentor Store Managers, fostering a positive culture and efficient operations. With a commitment to community and employee growth, this innovative firm offers a supportive environment that values your contributions and encourages your professional development. If you're passionate about retail and ready to make an impact, this opportunity is for you!

Qualifications

• 5+ years in Food Service/Retail as Store Manager or Multi-Unit Manager.
• Experience managing and analyzing P&L statements.

Responsibilities

• Lead store teams to deliver outstanding customer experiences.
• Drive sales and achieve financial goals for corporate stores.

Skills

Food Service Management

Retail Operations

P&L Management

Team Development

Communication Skills

Analytical Skills

Customer Service

Education

High School Diploma

Associate's Degree in Business Management

Bachelor's Degree in Business Management

Tools

Microsoft Office 365

Job description

Are you ready to join our Dash In team as an Area Manager for our Central Maryland locations?

Job Purpose and Function

This role will be responsible for a given market. Travel within the designated market and headquarters is required. Ideal candidate will reside within 1 hour of the designated market. The Corporate Store Area Manager is a field operations role within Dash In that is responsible for the site level operations for Dash In's Corporate locations. This role is responsible for ensuring that each store meets or exceeds Dash In Brand Standards, that each store is staffed appropriately, and is focused on improving sales and financial performance. Additionally, this role is responsible for store recruiting, Manager development, and succession planning within their store group. The Corporate Store Area Manager role will supervise 5 Corporate store locations, on average, and it is estimated that 80-90% of their time will be spent in the stores.

This position requires an in-depth understanding of Dash In Operations, food service preparation and delivery, ordering, Dash In processes and procedures, profit and loss management, driving sales, and all other store functions. This role collaborates with the Retail Area Managers and Category Management teams but will report to the Regional Operations Senior Manager.

Success in this position will be measured by improvements in corporate store sales, financial results, Store Manager and store team development, and brand standards. Brand Standards are measured through 3rd party mystery shops, internal store audits, food production times, in-stock position, etc. Ultimately, this role leads the teams that delivers on the customer experience.

How You’ll Make an Impact

• Leads the store teams in their assignment to enable outstanding customer experiences by delivering on Dash In Brand standards. The Brand Standards include site cleanliness, well-stocked store, safe and inviting environment, friendly and engaging employees, and quality/timely food execution.
• Meets or exceeds the corporate stores' financial plans/goals including driving sales, achieving category margins, controlling labor and variable expenses, and minimizing inventory and cash losses.
• Develops the Store Managers to become effective store leaders which creates a positive store culture that delivers seamless operations that are efficient and consistent.
• Reviews Operational reports on an ongoing basis and completes an in-depth monthly financial review of P&L statements. Develops improvement plans based on actual results.
• Ensures Store Managers maintain a well-staffed store with trained associates that deliver on the expected customer experience at all times. Works with Recruiting and Learning departments to ensure each store meets expectations in this area.
• Ensures corporate policies are followed with respect to cigarette/alcohol sales, cash management, inventory management, daily paperwork, etc. and proactively addresses store-related issues. Provides ongoing feedback to Supervisor.

What We’re Looking For

• 5-years experience in Food Service, and/or Retail in a Store Manager or Multi-Unit Manager role, Convenience Store experience a plus
• Experience managing and analyzing P&L statement
• Proven experience with developing and leading a team
• High School Diploma required, Associate's or Bachelor's degree in Business Management or similar preferred
• Retail Operational proficiency and business acumen
• Strong collaboration and communication skills
• Computer skills using Microsoft Office 365 software suite
• Effective interpersonal skills
• Ability to coach, teach, develop
• Comfortable presenting to a team to motivate others
• Excellent communication skills
• Analytical capability
• Attention to detail and follow up
• Authorization to work in the U.S. (visa sponsorship or C2C opportunities not available at this time).
• Willing to submit to a pre-employment background check, credit check, and driving record check in accordance with local, state, and federal laws.
• Driver’s license and ability to maintain a clean driving record, utilizing personal vehicle for travel to stores with mileage reimbursement when applicable.

Key Competencies

• Delivering results and meeting customer expectations
• Working with people
• Adapting and responding to change
• Deciding and Initiating Action
• Persuading and Influencing

Availability and Travel

• Occasionally, business needs may require periodic work obligations outside of core business hours.
• This role is field based. Candidates may travel to different locations for training purposes with mileage reimbursement and/or travel accommodations.
• This role may require occasional travel, including overnight stays for training, conferences, or other events with reimbursement available for approved accommodations and/or expenses.
• This role requires utilization of your personal vehicle for travel; mileage reimbursement and/or vehicle reimbursement programs are offered by Wills Group accordingly.
• This role requires travel across multiple units (2-5) within one region.

ADA Compliance

The Wills Group is committed to providing equal employment opportunities and fostering an inclusive workplace for individuals with disabilities. In compliance with the Americans with Disabilities Act (ADA), we ensure that all qualified individuals are given the necessary accommodations to perform the essential functions of their roles.

We encourage open communication and collaboration to identify and implement reasonable accommodations that support the success of our employees while maintaining operational excellence. Reasonable accommodations can be discussed during the hiring process.

Why You Should Join Wills Group

As a thriving, family-owned, $1.5 billion company headquartered in scenic La Plata, Maryland, (a 45-minute commute from Washington, DC), we take pride in our strong presence across the Mid-Atlantic region. Featuring nearly 300 retail locations of our family of brands including Dash In, Splash In ECO Car Wash, and SMO Motor Fuels, we are shaping the future of convenience retailing, fuels marketing, and commercial real estate.

Since 1926, our work-hard, play-hard mentality propels us to serve the communities that have supported us throughout the years. Keeping lives in motion is more than our mission--it's our way of life! We're dedicated to empowering individuals to embrace new possibilities and chart their own paths to success. Discover the fulfillment of working alongside passionate professionals, where your ideas are valued, and your potential is nurtured. Become part of something bigger when you join the Wills Group!

Benefits and Perks

Embark on a rewarding journey where your growth, future, and well-being take center stage! As a certified Great Place to Work, the Wills Group understands today's professionals desire meaningful careers with a culture that's as authentic as possible. We pride ourselves in fostering an environment that supports your overall development.

Look forward to joining a company that celebrates your wins whether big or small. You can count on us to provide industry-leading total rewards packages that include a range of benefits and perks that contribute to your overall well-being:

• Financial Well-being: Employer 401(k) match (currently at 7%), health savings plan, and financial planning.
• Physical Well-being: Comprehensive health, vision, and dental plans tailored to meet the needs of our people and their families, even their pets!
• Paid Time Off: Vacation, sick, personal, community engagement, and parental leave for new parents.
• Work/Life Balance: Hybrid and flexible work environment, Employee Assistance Program, travel assistance, family life planning.
• Exclusive Discounts: Enjoy discounts on theme parks, Broadway shows, concerts, travel, shopping, dining, and wellness services.
• Education and Development Opportunities: 100% tuition reimbursement to support our team’s education goals, robust development programs, and certificate program assistance (up to 100% employer-paid).
• Competitive Salary: Competitive pay matched to DC Metro area.