Corporate Social Responsibility Operations & Community Engagement Coordinator

Blue Cross & Blue Shield of Rhode Island; Providence (RI); Hybrid; USD 53,000 - 72,000; Full time

Benefits offered by this job

Flexible schedules

Remote and hybrid options

Tuition reimbursement

Student-loan repayment assistance

Health insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Blue Cross & Blue Shield of Rhode Island is seeking a CSR Operations & Community Engagement Coordinator to provide administrative, operational, and programmatic support to the CSR leadership and department. You will coordinate community investment, employee volunteer engagement, stakeholder communications, and sponsorships while maintaining records and reporting.

The role emphasizes strong organizational skills, proficiency with MS Office, SharePoint, and collaboration across internal teams and

Qualifications

• Exceptional organizational, administrative, and project coordination skills.
• Proficiency with Microsoft Office Suite (Outlook, Teams, Word, Excel, PowerPoint) and SharePoint.
• Experience with web-based platforms, databases, workflow systems, and document management tools.
• Strong written, verbal, and interpersonal communication skills.
• Ability to create reports, presentations, dashboards, and communications materials.
• Ability to develop visually appealing presentations, flyers, and newsletters.
• Knowledge of PowerPoint, Canva, Adobe Acrobat for design tasks.

Responsibilities

• Provide administrative support to the Vice President of CSR, including scheduling, correspondence, travel, expenses, and meeting coordination.
• Coordinate departmental operations, records, budgets, invoices, vendors, procurement, and special projects.
• Prepare presentations, reports, agendas, meeting notes, dashboards, and follow-up materials.
• Maintain SharePoint sites, forms, procedures, records, and document management systems; support reporting and process improvement.
• Coordinate the back-end administration of charitable contributions, sponsorships, grants, and other community investment commitments.
• Maintain platform records and track funding, outcomes, and reporting requirements.
• Coordinate employee volunteer opportunities and community engagement activities.
• Develop materials and support company-wide campaigns promoting the CSR mission.
• Create communications materials, presentations, and intranet content.
• Collaborate with Communications and Marketing to ensure brand alignment.

Skills

Organizational skills

Project coordination

Administrative coordination

Communication

Customer service

Tools

SharePoint

Forms

Copilot

PowerPoint

Canva

Adobe Acrobat

MS Office Suite

Outlook

Teams

Job description

Pay Range

$53,400.00 - $72,000.00

Please email [e-mail] if you are a candidate seeking a reasonable accommodation for the application and/or interview process.

At BCBSRI, our greatest resource is our people. We come from varying backgrounds, different cultures, and unique experiences. We are hard-working, caring, and creative individuals who collaborate, support one another, and grow together. Passion, empathy, and understanding are at the forefront of everything we do—not just for our members, but for our employees as well.

We recognize that to do your best work, you have to be your best self. It’s why we offer flexible work arrangements that include remote and hybrid opportunities and paid time off. We provide tuition reimbursement and assist with student-loan repayment. We offer health, dental, and vision insurance as well as programs that support your mental health and well-being. We pay competitively, offer bonuses and investment plans, and are committed to growing and developing our employees.

Our culture is one of belonging. We strive to be transparent and accountable. We believe in equipping our associates with the knowledge and resources they need to be successful. No matter where you’re at in the organization, you’re an integral part of our team and your input, thoughts, and ideas are valued.

Join Others Who Value a Workplace For All. We appreciate and celebrate everything that makes us unique, from personal characteristics to past experiences. Our different perspectives strengthen us as an organization and help us better serve all Rhode Islanders.

We’re dedicated to serving Rhode Islanders. Our focus extends beyond providing access to high-quality, affordable, and equitable care. To further improve the health and well-being of our fellow Rhode Islanders, we regularly roll up our sleeves and get to work (literally) in communities all across the state—building homes, working in food pantries, revitalizing community centers, and transforming outdoor spaces for children and adults. Because we believe it is our collective responsibility to uplift our fellow Rhode Islanders when and where we can, our associates receive additional paid time to volunteer.

Why This Job Matters

The CSR Operations & Community Engagement Coordinator provides administrative, operational, and programmatic support to the Vice President of Corporate Social Responsibility (CSR) and the broader department. This role coordinates departmental operations, community investment administration, employee volunteer engagement, stakeholder communications, and the end-to-end fulfillment of charitable contributions and sponsorships. The coordinator also maintains department platforms and records and supports reporting, presentations, communications, and community-facing initiatives that advance BCBSRI's social mission. This role is a key connection point among the CSR team, BCBSRI associates, nonprofit partners, vendors, and community stakeholders. Success requires strong organization, technical proficiency, attention to detail, excellent customer service, and the ability to manage multiple priorities across both administrative and mission-driven work.

What You Will Do

Operations & Executive Support

• Provide administrative support to the Vice President of Corporate Social Responsibility, including scheduling, correspondence, travel, expenses, and meeting coordination.
• Coordinate departmental operations, records, workflows, budgets, invoices, vendors, procurement/contracting and special projects.
• Prepare presentations, reports, agendas, meeting notes, dashboards, and follow-up materials.
• Maintain SharePoint sites, forms, procedures, records, and document management systems; support reporting and process improvement.

Community Investment Administration

• Coordinate the back end administration of charitable contributions, sponsorships, grants, and other community investment commitments including: documentation, approvals, payments, acknowledgments, agreements, ads and stakeholder communications.
• Maintain accurate platform records and track funding, outcomes, impact measures, and reporting requirements.
• Serve as a point of contact for nonprofit partners and internal stakeholders while identifying opportunities to improve workflows and data integrity.

Volunteer & Employee Engagement

• Coordinate employee volunteer opportunities and community engagement activities from planning through execution.
• Order project and event supplies including tracking and communicating timelines.
• Manage registration, communications, logistics, participant tracking, recognition, and reporting.
• Administer volunteer and employee engagement platforms and maintain related records.
• Develop materials and support company-wide campaigns that promote participation in BCBSRI’s social mission.

Communications & Creative Support

• Develop clear department communications, educational resources, instructional tools, and intranet content.
• Create and update presentations, flyers, signage, newsletters, toolkits, job aids, dashboards, and custom event materials.
• Collaborate with Communications and Marketing to ensure alignment with organizational brand and messaging standards.
• Perform other duties as assigned.

What You Need To Succeed

• Exceptional organizational, administrative, and project coordination skills.
• Proficiency with Microsoft Office Suite, including Outlook, Teams, Word, Excel, PowerPoint, SharePoint, Forms, and Copilot, and Adobe Acrobat and electronic document processes.
• Experience administering web-based platforms, databases, workflow systems, and document management tools.
• Strong written, verbal, and interpersonal communication skills.
• Ability to create professional reports, presentations, dashboards, forms, mail merges, and communication materials.
• Ability to develop visually appealing and effective presentations, flyers, newsletters, infographics, and employee communications.
• Working knowledge of design principles and content creation tools, including PowerPoint, Canva, Adobe Acrobat, and related software.
• Ability to translate information, processes, and procedures into clear, user-friendly communications and instructional materials.
• Strong attention to detail and commitment to maintaining accurate records and data integrity.
• Ability to manage multiple priorities, deadlines, and stakeholders in a fast-paced environment.
• Strong customer service orientation and the ability to build positive relationships with colleagues, community partners, vendors, and stakeholders.
• Ability to identify opportunities for process improvement and implement operational efficiencies.
• Ability to learn and support corporate social responsibility, community investment, volunteer management, and employee engagement technology platforms.
• Equivalent combination of education and work experience.
• Three to five years of experience in administrative coordination, operations support, community engagement, nonprofit administration, project coordination, or a related field.

The Extras

• Experience supporting senior leaders or business functions requiring a high degree of organization and professionalism.
• Experience coordinating programs, events, volunteer activities, grants, charitable giving, or community engagement initiatives.
• Experience maintaining databases, technology platforms, workflow systems, or records management processes (CSR tech platforms a plus)
• Experience creating communications, presentations, and basic visual materials.
• Experience using PowerPoint, Canva, Adobe Creative Cloud, or similar design tools.

Location

Role

BCBSRI is headquartered in downtown Providence, conveniently located near the train station and bus terminal. We actively support associate well-being and work/life balance and offer the following schedules, based on role:

• In-office: onsite 5 days per week
• Hybrid: onsite 2-4 days per week
• Remote: onsite 0-1 days per week. Permitted to reside in the following states, pending approval from the Human Resources Department: Arizona, Connecticut, Florida, Georgia, Louisiana, Massachusetts, North Carolina, Oklahoma, Rhode Island, South Carolina, Texas, Virginia

Our culture of belonging at Blue Cross & Blue Shield of Rhode Island (BCBSRI) is at the core of all we do, and it strengthens our ability to meet the challenges of today’s healthcare industry. BCBSRI is an equal opportunity employer.

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