Counter Manager

BIOLOGIQUE RECHERCHE; Village of Garden City (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

BIOLOGIQUE RECHERCHE in a department store setting is seeking a Counter Manager to lead a team of estheticians and brand ambassadors, driving sales and delivering a premium client experience. You will oversee spa operations, plan events, and ensure brand standards across all touchpoints.

You will elevate client journeys through high-touch service, expert skincare knowledge, and strategic staffing. Availability on weekends/evenings/holidays is required.

Qualifications

• Minimum 3 years of experience in luxury skincare, spa, or beauty retail environments.
• Experience leading teams and spa/treatment room operations is preferred.
• Strong skincare knowledge and passion for wellness and results-driven services.
• Flexibility to work weekends, evenings, and holidays.
• Leadership presence with the ability to coach, inspire, and hold a team accountable.
• High-touch service skills with emotional intelligence and discretion.
• Sales-driven mindset with clienteling expertise and goal orientation.
• Ability to manage both service and retail operations.
• Familiarity with appointment scheduling systems, POS, and CRM tools.
• Ability to analyze performance reports and translate insights into action.

Responsibilities

• Lead, coach, and develop a high-performing team of estheticians and sales associates.
• Drive counter sales projections and sales strategy; own client experience and team success.
• Plan and execute retail activations, product launches and promotions.
• Oversee in-store spa suite operations, scheduling, and client flow.
• Ensure spotless counter and spa environment; manage inventory and reporting.

Skills

Leadership

Clienteling

Sales skills

Emotional intelligence

Organization

Analytics

CRM usage

Scheduling flexibility

Tools

Appointment scheduling systems

Department store POS

CRM tools

Job description

Summary:

As the Counter Manager, you are the ambassador of our brand within the department store. You are responsible for driving sales performance, overseeing spa operations, and managing a team of estheticians and brand ambassadors. Through expert product knowledge, refined client service, and strong team leadership, you will elevate the in-store experience, grow the client base, and ensure every touchpoint reflects the prestige of the brand.

Key Responsibilities:

Team Leadership & Talent Development

• Lead, coach, and develop a high-performing team of estheticians and sales associates to achieve individual and counter goals.
• Conduct regular training on product knowledge, luxury client service, and retail best practices.
• Foster a collaborative and supportive team culture rooted in excellence, consistency, and brand integrity.

Sales Strategy & Event Execution

• Own and manage counter sales projections, business & sales strategy, client experience & team success
• Maximize sales through proactive outreach, personalized clienteling, and strategic event planning.
• Implement retail activations, new product launches, and promotional initiatives that drive traffic and boost conversion.
• Monitor performance KPIs, optimize staffing, and report key metrics to brand and department store stakeholders.

Client Experience & Skincare Expertise

• Deliver personalized skincare consultations and educate clients on high-performance regimens that align with their skin goals.
• Ensure every guest receives an exceptional experience, whether shopping at the counter or visiting the spa suite.
• Serve as the lead authority on brand positioning, ingredients, and service philosophy—providing a luxurious and informative client journey.

Spa Appointment & Treatment Coordination

• Oversee the daily schedule and operations of the in-store spa suite, ensuring efficiency, accuracy, and a seamless client flow.
• Manage the booking, confirmation, and follow-up process for facial appointments and treatment services.
• Ensure estheticians are supported with the tools, protocols, and timing required to deliver exceptional treatments.

Operations & Visual Merchandising

• Maintain an elevated counter and spa environment through meticulous cleanliness, inventory management, and visual presentation.
• Ensure compliance with all health, safety, and operational procedures in collaboration with store management.
• Manage POS transactions, daily opening/closing, and ensure accuracy of reporting and spa appointment records.

Qualifications:

• Minimum 3 years of experience in a luxury skincare, spa, or beauty retail environment
• Prior experience managing teams and spa or treatment room operations preferred
• Strong skincare knowledge and a passion for wellness and results-driven services
• Must be available to work a flexible schedule including weekends, evenings, and holidays
• Leadership presence with the ability to coach, inspire, and hold a team accountable
• High-touch service skills with strong emotional intelligence and discretion
• Sales-driven mindset with clienteling expertise and goal orientation
• Organizational excellence and the ability to manage both service and retail operations
• Proficiency in appointment scheduling systems, department store POS, and CRM tools
• Comfortable analyzing performance reports and translating insights into action