Corporate Office Manager

Maple Hospitality Group; Chicago, Northern (IL, KY); Hybrid; USD 100,000 - 120,000; Full time

Job summary

Maple Hospitality Group in Chicago is seeking a Corporate Office Manager to lead the Careers team and partner across HR, project management, and general office operations. You will oversee onboarding, training, and executive support while maintaining a professional, guest-ready corporate environment.

The ideal candidate has upscale hospitality leadership experience, strong organizational skills, and the ability to juggle multiple priorities in a fast-paced setting.

Qualifications

• Three or more years of leadership experience in upscale hospitality.
• Restaurant management experience strongly preferred.
• Strong leadership, organizational, communication, and project-management skills.
• Willingness to travel occasionally and provide after-hours support when needed.
• Associate’s or bachelor’s degree preferred.

Responsibilities

• Lead the Careers team, including recruiting administration, candidate communication, interview coordination, and hiring workflows.
• Establish clear expectations, priorities, coverage, and accountability for the Careers function.
• Oversee and coordinate new manager onboarding, including welcome plans, orientation, introductions, system access, training assignments, travel, and required documentation.
• Partner with Learning and Development, Operations, Culinary, Human Resources, and restaurant leadership to deliver a consistent, high-quality employment experience for those in the office and in the field.
• Function as the GM of the corporate office and maintain an organized, attractive, and guest-ready environment.
• Manage office supplies, equipment, maintenance, vendors, mail, packages, and deliveries.
• Maintain corporate records, forms, templates, directories, and organizational charts.
• Coordinate office coverage, time-off calendars, and work-from-home requests, subject to leadership approval.
• Ensure organization and cleanliness of the office including housekeeping responsibilities and engaging the appropriate team members or a third party.
• Serve as an Executive Assistant to the Partners and coordinate calendars, meetings, travel, materials, reports, and presentations.
• Coordinate workflows among Careers, Operations, and field leadership; monitor inboxes and deadlines; maintain confidentiality.
• Maintain licenses, permits, inspection records, and compliance documentation.
• Coordinate approved employee system access and account setup; run reports and support new systems/processes.

Skills

Leadership

Organizational skills

Communication

Project management

Hospitality experience

Education

Bachelor’s degree preferred

Associate’s degree preferred

Tools

POS

Payroll Systems

Paycom

Microsoft Office

Google Workspace

Business management platforms

Job description

Job DetailsJob Location: Maple Hospitality Group - CHICAGO, IL 60654Position Type: Full TimeSalary Range: $100,000.00 - $120,000.00 Salary

The Corporate Office Manager leads the Careers team and serves as a key administrative and operational partner for Maple Hospitality Group’s corporate office, inclusive of the Careers, HR Management, Project Management and General Oversight of those who report into the office. This position reports to the Executive Director, with dotted lines to the CFO and Project Director.

This position is responsible for maintaining an organized, professional corporate office while creating a world-class onboarding, welcome, and training experience. The ideal candidate has upscale restaurant leadership experience, strong organizational skills, and the ability to oversee multiple priorities in a fast-paced hospitality environment.

What You Will Do

Careers, Onboarding, and Training

• Lead the Careers team, including recruiting administration, candidate communication, interview coordination, and hiring workflows.
• Establish clear expectations, priorities, coverage, and accountability for the Careers function.
• Oversee and coordinate new manager onboarding, including welcome plans, orientation, introductions, system access, training assignments, travel, and required documentation.
• Partner with Learning and Development, Operations, Culinary, Human Resources, and restaurant leadership to deliver a consistent, high-quality employment experience for those in the office and in the field.

Corporate Office Management

• Function as the GM of the corporate office and maintain an organized, attractive, and guest-ready environment.
• Manage office supplies, equipment, maintenance, vendors, mail, packages, and deliveries.
• Maintain corporate records, forms, templates, directories, and organizational charts.
• Coordinate office coverage, time-off calendars, and work-from-home requests, subject to leadership approval.
• Ensure organization and cleanliness of the office including but not limited to personally supporting housekeeping responsibilities and engaging the appropriate team members or a third party in supporting proper cleanliness and maintenance.

Executive and Project Support

• Serve as an Executive Assistant to the Partners which at times includes supporting or handling personal errands.
• Coordinate calendars, meetings, travel, materials, reports, and presentations.
• Track action items, deadlines, and partner-requested deliverables.
• Support leadership meetings, company events, restaurant openings, task-force travel, and special projects.
• Escalate missed deadlines, coverage concerns, and unresolved matters as appropriate.

HR, Payroll, and Operations Coordination

• Coordinate workflows among the Careers, Operations, and field leadership.
• Monitor shared inboxes, documentation, deadlines, and administrative follow-through.Route employee and leadership requests to the appropriate resource while maintaining appropriate confidentiality and separation of responsibilities.
• Maintain licenses, permits, inspection records, and compliance documentation.

Systems and Administration

• Coordinate approved employee system access and account setup.
• Assist with basic system and user-access matters.
• Run and distribute reports, rosters, and organizational information.
• Support companywide communications and the implementation of new systems and processes.
• Perform additional responsibilities as business needs evolve.

Qualifications

• Three or more years of leadership experience in upscale hospitality, restaurant operations, office management, or a related function.
• Restaurant management experience is strongly preferred.
• Strong leadership, organizational, communication, and project-management skills.
• A genuine passion for hospitality and creating an exceptional welcome and training and employee experience.
• Ability to manage multiple priorities, maintain confidentiality, and exercise sound judgment.
• Proficiency with POS, Payroll Systems, Paycom, Microsoft Office, Google Workspace, and business management platforms.
• Associate’s or bachelor’s degree preferred.
• Ability to travel occasionally and provide limited after-hours support when needed.

Physical Demands and Working Conditions

• Ability to sit, stand, walk, bend, reach, and lift up to 25 pounds.
• Ability to work in a fast-paced environment and travel occasionally to company locations.

Equal Opportunity Employer

Maple Hospitality Group is an equal opportunity employer committed to maintaining a diverse and inclusive workplace. We do not discriminate based on any status protected under federal, state, or local law.