Corporate Investigations Manager

Saks Fifth Avenue; United States; Remote; USD 81,000 - 105,000; Full time

Job summary

A leading luxury retail ecommerce destination seeks a Manager of Corporate Investigations to oversee fraud-related activities within their stores. This role involves investigating internal dishonesty, overseeing fraud prevention training, and collaborating with various store teams. The ideal candidate exhibits strong critical thinking and exceptional interpersonal skills while managing investigative processes.

Benefits

Benefits package including medical, vision, and dental

Employee discounts

Qualifications

• 10+ years of experience in fraud investigations required.
• Ability to interpret exception-based reports and detect fraud.
• Demonstrated ability to train and manage people.

Responsibilities

• Examine exception-based reports to pinpoint internal dishonesty.
• Conduct comprehensive investigations from initiation to resolution.
• Compile documentation for law enforcement agencies.

Skills

Critical thinking

Communication

Interpersonal skills

Education

Investigative certification

Tools

Exception Reporting

Case Management

POS Monitoring

Job description

Salary Range $81,000 - $105,000*

Job Description:

Saks is a world-renowned luxury ecommerce destination. The company’s unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world.

On its website and app, Saks offers an unparalleled selection of curated merchandise across fashion for women and men, beauty, jewelry, home décor and more. In addition to the shopping experience, customers come to Saks for inspiring editorial content, access to digital stylists, lifestyle experiences and other world-class services.

Role Summary:

The Manager, Corporate Investigations, oversees the review of exception-based reports to identify all internal dishonesty occurring in the full-line Saks Fifth Avenue stores. This role will investigate all corporate and store-initiated cases fully through to completion. The successful candidate will conduct interviews and compile documents for law enforcement agencies in cases forwarded for prosecution. They will facilitate training for store managers in systems, investigative procedures, and audit standards. This role will aid stores by providing full investigative support to all internal fraud-based investigations, while managing and leading inventory control and shortage reduction programs.

Key Qualifications:

• 10 + years of experience in the field of fraud investigations required
• Ability to interpret exception-based reports such as XBR to detect fraud within POS transactions and understand complex fraud schemes while assimilating information quickly
• Demonstrated ability to train and manage people with excellent communication and interpersonal skills
• Must either know or have the ability to learn Exception Reporting, Case Management, Video Platforms, Remote View, POS Monitoring, and other relevant systems
• Ability to speak accurately and concisely on facts of complex investigations, and to provide corresponding written communication summarizing these accounts
• Investigative certification preferred but not required

What You Will Do:

• Examine exception-based reports to pinpoint instances of internal dishonesty
• Conduct comprehensive investigations, from initiation to resolution, which encompass thorough interview processes
• Compile documentation supporting cases for law enforcement agencies
• Oversee all store-initiated internal fraud-based investigations
• Develop and train Asset Protection Managers and related store teams on relevant systems
• Directly participate in store audits to monitor internal loss conditions/identified deficiencies
• Collaborate with Regional AP Directors, Investigators, and Store APMs to detect fraudulent acts
• Manage and review restitution and shortage goals, while working closely with Asset Protection and store leadership to identify key trends
• Ad hoc responsibilities as needed

Who You Are:

• Strong critical thinking skills, always seeking improvement and new ways to do things by challenging convention
• A thought leader, capable of creating a breakthrough strategy or transformative approach to the most complex challenges
• An insightful visionary trusted for inventive and game-changing ideas to improve and revolutionize current processes

Your Life and Career at Saks:

• Exposure to rewarding career advancement opportunities
• A culture that promotes a healthy, fulfilling work/life balance
• Benefits package for all eligible full-time employees (including medical, vision and dental).
• An amazing employee discounts

Thank you for your interest with Saks. We look forward to reviewing your application.

Saks provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Saks welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

*The above expected salary range may have some variability based upon factors including, but not limited to, a candidate’s overall experience, qualifications, and geographic location. If you are interested in the role, we encourage you to apply and, if selected to move forward in the interview process, you will have a chance to speak with our recruitment team regarding your specific salary expectations.