Corporate Fraud Operations Analyst - Multiple Cities

Glacier Bank; Montana; On-site; USD 27,000 - 39,000; Full time

Job summary

Make Choteau Home is seeking a CRP Fraud Operations Analyst to support the bank’s fraud investigations and legal disbursements. The role includes handling subpoenas, garnishments, and levies, while coordinating with clients and bank staff to verify authenticity and ensure compliance.

The position also provides backup fraud investigation coverage for debit/credit cards, new accounts, and other fraud areas. The entry rate is $23.99+ per hour, and compensation is reviewed individually based on

Qualifications

• Experience with fraud investigations including wire fraud, check processing, ACH, card services, new accounts authentication.
• Knowledge of banking regulations (Reg CC, Reg E, Reg B, Reg Z, UCC4, AML/BSA CIP, KYC, EDD and ID Theft Red Flags).
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and related tools.

Responsibilities

• Prepare correspondence and disbursements for legal requests for the bank such as subpoenas, garnishments, and levies.
• Communicate with external clients, bank division employees, and various lines of business to verify authenticity of subpoenas, garnishments, and levies.
• Maintain favorable customer relations with collection agencies, law enforcement, and judicial personnel and escalate sensitive issues to management when appropriate.
• Prepare spreadsheets to capture and monitor subpoenas, garnishments, and levies; provide input on trends or process improvements.
• Filing required paperwork for suspicious inquiries and refer cases to BSA/AML or other areas when warranted.

Skills

Fraud investigations knowledge

Analytical skills

Communication skills

Time management

Education

Associate Degree in Accounting/Finance, Business, Criminology, Law related field(s)

Tools

Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

Job description

*This position is available out of Billings, Bozeman, Helena, Kalispell, and Missoula, MT

Summary

Under the direction of the CRP Fraud Ops Supervisor, the CRP Fraud Operations Analyst will be responsible for providing best in class correspondence and disbursements of legal requests for the bank including subpoenas, garnishments, and levies. This role will manage and monitor routine levy/garnishment/subpoena requests. In addition, the Fraud Operations Analyst will also be responsible for providing backup fraud investigation services for, debit and credit cards, new accounts, account abuse, check forgery and fraud, elder abuse, suspected money laundering, check kiting, identity theft.

This is a Corporate position which may be located in an available bank division across our nine-state footprint in AZ, CO, ID, MT, NV, TX, UT, WA, or WY. The entry rate for this position is $23.99 + / hour. All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.

Description

• Prepare correspondence and disbursements for legal requests for the bank such as subpoenas, garnishments, and levies.
• Communicate, over the phone or in person, with external clients, bank division employees, and various lines of business to verify authenticity of subpoena, garnishments, and Levies.
• Maintain favorable customer relations with collection agencies, law enforcement, and judicial agency personnel through regular contact; exercises discretionary judgment and initiative regarding subpoenas, garnishments, and levies within the parameters of the organizations policies, procedures and security.
• Prepare spreadsheets in order to capture and monitor subpoena, garnishments, and levies. Provide input on obvious trends or process improvements.
• Escalate sensitive, complex and large financial, compliance or reputational issues to management where appropriate. May refer cases for special attention to BSA/AML or other area where warranted. Filing the necessary paperwork when required for suspicious inquiries which includes but is not limited to suspicious activity referral forms and fraud and operational loss forms.
• Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.

About You

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• Required: Associate Degree – Associates Degree in Accounting/Finance, Business, Criminology, Law related field(s) of study.

Experience

• Required: 3 years – Banking experience focused on levy/garnishment or subpoena processing.
• Required: Knowledge Of – Working knowledge of financial regulations such as but not limited to Reg CC, Reg E, Reg B, Reg Z, UCC4, AML/BSA CIP, KYC, EDD and ID Theft Red Flags.
• Required: Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), Adobe and Internet Browsers
• Preferred: Beginner Experience – Experience with fraud investigations including wire fraud, check processing, ACH, card services, new accounts authentication.
• Preferred: Knowledge Of – Understanding of banking and fraud threats, along with fraud analytics including the ability to spot financial irregularities or abuse
• Preferred: Knowledge Of – Thorough knowledge of operation functions, systems, policies and procedures for fraud investigations.

Would an equivalent combination of relevant education and work experience be considered?: Yes

Required Skills and Abilities

• A significant level of trust, credibility and diplomacy is required. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature.
• Thorough knowledge of operation functions, systems, policies and procedures for fraud investigations.
• Strong organizational and time management skills.
• Possess analytical and technical skills in fast-paced, changing professional environments.
• Well-developed customer relations skills.
• Must be able to maintain confidentiality.
• Strong interpersonal, verbal and written communication skills.
• Ability to manage multiple tasks and deadlines simultaneously
• Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization.
• Employee must be capable of regular, reliable, and timely attendance.
• Employee must be a team player with a passion for customer service and a proven ability to build rapport and work effectively with employees at all levels of the organization.

Travel

Occasional travel required: (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.

Working Conditions

Environment: Indoors, a climate-controlled shared work area.

Noise Level: Moderate noise; not extreme or excessive; within reasonable limits.

Lifting: Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Vision

Close visual acuity to prepare and analyze data and figures, view a computer terminal, and read the computer screen, printed materials, and handwritten materials.

Physical Activities

Balancing: Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. Infrequent – rare.

Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Infrequent – rare.

Crawling: Moving about on hands and knees or hands and feet. Infrequent – rare.

Crouching: Bending the body downward and forward by bending leg and spine. Infrequent – rare.

Feeling: Perceiving attributes of objects such as size and shape, temperature or texture by touching with skin, particularly that of the fingertips. Infrequent – rare.

Fingering: Picking, pinching, typing or otherwise working primarily with fingers rather than the whole hand as in handling. Daily.

Grasping: Applying pressure to an object with the fingers and palm. Infrequent – rare.

Kneeling: Bending legs at knee to come to a rest on knee or knees. Infrequent – rare.

Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position. Infrequent – rare.

Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. Infrequent – rare.

Pulling: Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion. Infrequent – rare.

Repetitive Motion: Making substantial movements (motions