Corporate Field Service Manager

Automotive Development Group, Inc.; Tampa (FL); On-site; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Corporate Field Service Manager in Tampa, FL. This exciting role involves leading and growing Field Service operations across multiple branches, ensuring customer satisfaction and operational excellence. You will oversee a dedicated team, implement improvements, and manage relationships with service customers. With a focus on training and development, you'll drive the success of the service department while enjoying a comprehensive benefits package including health insurance, paid vacation, and a 401K plan with company match. If you're passionate about enhancing customer experience and leading a team to success, this opportunity is perfect for you.

Benefits

Paid Vacation

Health Insurance

Life & AD&D Insurance

Short-Term and Long-Term Disability

Phone & Car Allowance

Dental

Vision

Employee Assistance Program

401K with Company Match

Qualifications

• 3+ years of experience in technical support or field service management.
• Strong leadership skills to manage multiple locations effectively.

Responsibilities

• Lead and motivate staff to provide quality service to customers.
• Develop KPIs to track progress towards Field Service goals.

Skills

Field Service Leadership

Customer Satisfaction

Communication Skills

Operational Improvements

Education

Associate's Degree or Equivalent Experience

Tools

ServiceTitan

Job description

Automotive Development Group, Inc. is looking for a Corporate Field Service Manager in Tampa, FL.
This local job opportunity with ID 3055012291 is live since 2025-01-31 13:37:25.

This role is responsible for leading and growing the Field Service operations overseeing 3 Branches and Remote Service Technicians across the state of Florida for profitability within the framework of the stated corporate values and mission while protecting the corporate culture and improving overall customer experience. Looking for someone with demonstrated field service leadership experience across multiple locations and a high volume of calls. Experience with leading a centralized dispatch companywide, managing Service Coordinators and Field Service Technicians across Florida. We are moving our systems to ServiceTitan, so experience in this program is a plus!

Key Responsibilities:

1. Lead and motivate a trained staff to provide quality service to all customers in a timely manner.
2. Identify & implement operational improvements for the Field Service.
3. Serve as the key liaison to Service Customers and Sales to ensure consistent customer satisfaction.
4. Develop / Implement service technician and coordinator training schedule.
5. Develop KPIs that track and establish progress to stated goals for Field Service.
6. Lead the daily functioning of the Service Department including:

• Provide leadership, development & direction to Service Coordinators.
• Oversee P&L, Budgets, and reporting for overall Service Department health.
• Audit completed daily customer billings for accuracy.
• Oversee Service Customer relationships.
• Training opportunities for departmental and company growth.
• Communication and Customer visits will be vital to Technician and Customer Relationships.

Review after 90 days may result in an increase in pay.

Compensation:

• Base salary varies with demonstrated experience and accomplishments.
• 15% of base pay pro-rated bonus that begins at 90% of stated goals maxes out at 20% of base pay for exceeding stated goals. 50% of bonus will be based on quantifiable goals and 50% based on qualitative commitments.

Employee Package Includes:

• Paid Vacation and 9 Paid Holidays
• Health Insurance with 50% company contribution toward selected coverage including family plans. Multiple plans through Blue Cross Blue Shield HMO and PPO plans to choose from.
• $100K Life & AD&D Insurance paid 100% by company
• Short-Term and Long-Term disability paid 100% by company
• Phone & Car Allowance paid each pay period
• Voluntary Group Benefits offered at employee's expense
• Dental
• Vision
• Additional Life Insurance for employee and family
• Employee Assistance Program
• Many other optional benefit plans available

All benefits have a 30-day waiting period.

401K with company match up to 4% of employee contribution with eligibility after 1 year of employment.

Automotive Development Group where our goal is to provide equipment solutions to the Fixed Operations challenges of today.

Our company takes pride in providing and maintaining a quality turnkey Automotive Service Shop to dealerships, repair facilities and tire shops. Come be a part of a growing and respected company in the automotive industry!

Qualifications:

• Associate's degree or equivalent experience
• 3+ years' of experience either in technical support or field service management
• Excellent written and verbal communication skills