Corporate Customer Contact Center Specialist

Hometown Community Bank; Richmond (TX); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Life Insurance

AD&D Insurance

Long-Term Disability

Vacation Days

Personal Days

Paid Holidays

Job summary

Morton Community Bank seeks a Corporate Customer Contact Center Specialist to respond to and resolve customer inquiries across Retail and Business Online Banking. You will assist with balance questions, bill pay enrollments, transfers and eStatements, while delivering courteous service via phone or email.

The role emphasizes knowledge of MCBE, Continuity Control and the MCB overdraft program, with a focus on compliance and accurate information delivery to customers.

Qualifications

• Essential: High school diploma or equivalent.
• Essential: BSA and other Bank related training through BAI annually.
• Excellent communication and customer service abilities.

Responsibilities

• Responds to and resolves customer calls regarding Retail and Business Online Banking.
• Handles balance and transaction inquiries, enrollments and bill payment support.
• Assists with transfers, eStatements, alerts, mobile banking and account information.

Skills

Customer service

Phone support

Banking software

Communication skills

Regulatory knowledge

Education

High school diploma or equivalent

BAI training annually

Tools

MCBE system

Continuity Control

MCB Overdraft Program

Online Banking

ACH

Job description

Corporate Customer Contact Center Specialist

• Pay or shift range: $20.05 USD to $26.51 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Make the change and be the difference. Take ownership at MCB!

Established in 1960 with just one location in Morton, IL, Morton Community Bank (MCB) has grown to over 550 employees, 50 branch locations and over $5 billion in assets! We pride ourselves on our dedicated service to our customers and our communities, while placing much value on our internal assets, our employees. Each MCB employee OWNS a portion of the bank with our ESOP (Employee Stock Ownership Plan). The ESOP has proven to be a substantial benefit to employees upon retirement.

Pay or shift range: $20.05 USD to $26.51 USD
The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Enjoy the Benefits of working at MCB!

Life and AD&D Insurances and Long-Term Disability, Vacation Days, Personal Days, and Paid Holidays.

Job Summary

Responds to and resolves incoming customer calls regarding Retail and Business Online Banking products, as well as Retail customer service, including balance and transaction inquiries, Online and bill payment enrollments, bill payment and account transfer assistance, bank-to-bank transfers, eStatement and document delivery assistance, alerts, mobile banking and general bank or account-related information.

Supervisory Requirements

Personnel Management: This position has no supervisory responsibilities.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The physical activities of this position may include climbing, reaching, standing, lifting, talking, hearing and performing repetitive motions.
• Medium exertion; exerting up to 50 pounds of force occasionally, and or up to 20 pounds of force frequently, and or up to 10 pounds of force constantly to move objects.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; viewing a computer terminal.

Work Environment

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate.
• Employees, who work 7 ½ continuous hours or more, must take a 30 minute uninterrupted lunch break no later than 5 hours after beginning their work day

Education and Qualifications

Essential:

• High school diploma or equivalent
• BSA and other Bank related training through BAI is required annually

Experience

Essential:

• Fluent in MCB deposit products, in use of MCBE, in use of Continuity Control, in MCB Overdraft Program
• Fluent in all types of transaction channels:
  • ACH
  • Online Banking
  • Checks
  • Mobile
  • Wires
  • Person-to-Person Payments (P2P)
• Adhere to MCB’s customer identification procedures when communicating with customers over phone or email
• Knowledge of customer service principles & relevant computer skills

Desirable:

Licenses, Certifications, Training

Essential (Training):

• All regulatory as required
• Becoming a Customer Service Expert
• Becoming a Professional Banker
• Communication is Everything
• Engaging Our Customers
• How to Make Yourself Indispensable
• Legal Foundations in Banking
• Principles of Banking

This job description is not an employment contract, implied or otherwise; therefore, employment relationship remains "at-will."

Candidates must be authorized, without restriction, to work in the United States without employer sponsorship now and in the future

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.