Corporate Counsel

Genesys Cloud Services, Inc.; Charlotte (NC); On-site; USD 95,000 - 167,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Telehealth coverage

Flexible schedules

Remote options

Career growth opportunities

Open time off + 10 holidays

401(k) matching

Adoption Assistance

Fertility treatments

Job summary

Genesys seeks a Commercial Corporate Counsel to support North America sales on cloud and SaaS transactions, data privacy, security, and AI matters. You will draft and negotiate agreements, develop scalable templates, and partner with Sales and cross-functional teams to drive business-friendly contracting standards.

You will provide practical legal guidance, balance risk with opportunity, and help shape contracting playbooks at scale within a dynamic tech environment.

Qualifications

• Must have JD or equivalent.
• Active bar membership in the U.S. and authorization to work in the United States.
• 2+ years of relevant legal experience, preferably in-house.
• Strong drafting, review, and negotiation of commercial contracts.
• Ability to provide practical, business-focused legal guidance with sound judgment.
• Excellent stakeholder communication across sales, privacy, security, product, and finance.
• Capacity to manage complex workloads and prioritize independently.
• Experience with data privacy, security, and AI issues in tech transactions.

Responsibilities

• Draft, review, and negotiate commercial agreements including cloud/SaaS transactions.
• Balance business objectives with legal risk to drive timely resolutions.
• Advise Sales and stakeholders on data privacy, security, AI, and related issues.
• Develop scalable contract templates and playbooks for recurring transactions.
• Collaborate across Sales, Privacy, Security, Product Counsel, and Finance to align contracting strategy.
• Contribute to standards and templates to improve contracting efficiency.
• Monitor regulatory developments and translate into practical guidance for internal teams.
• Provide business-oriented legal advice and resolve complex matters within authority.

Skills

JD and bar licensure

In-house experience

Contract drafting

Business-oriented advice

Stakeholder partnering

Workload management

Cross-functional collaboration

Tech transactions knowledge

Regulatory awareness

Education

Juris Doctor or equivalent

Job description

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.

Commercial Corporate Counsel plays a key role in enabling Genesys to grow while helping the business navigate the legal, commercial, privacy, security, and AI considerations that shape complex technology transactions. You will own and influence commercial legal matters supporting the North America sales organization, providing practical guidance that helps teams move opportunities forward while appropriately managing risk.

You will partner directly with Sales and collaborate across Data Privacy, Security, Product Counsel, Finance, and other business functions to negotiate cloud and SaaS transactions, address evolving business models, and improve how Genesys contracts at scale. The role offers meaningful visibility across the organization and the opportunity to shape contracting standards, playbooks, templates, and commercial decision making.

As Genesys advances an AI-powered customer experience platform used by organizations around the world, commercial counsel helps create the trusted contractual and governance foundation that supports enterprise adoption of cloud and AI capabilities. Genesys currently serves more than 8,000 organizations across more than 100 countries, creating opportunities to work on sophisticated technology transactions and evolving legal issues at meaningful scale.

This position offers exposure to enterprise initiatives involving cloud services, data privacy, security, and artificial intelligence, providing opportunities to deepen technology law expertise while partnering with senior business and legal stakeholders. Success requires sound judgment, empathy in negotiation, collaborative decision making, and the confidence to take ownership of complex matters while supporting shared business goals.

Key Responsibilities:

• Own the drafting, review, and negotiation of commercial agreements, including cloud services and SaaS agreements, amendments, nondisclosure agreements, RFP responses, statements of work, direct and indirect licensing agreements, BAAs, DPAs, and other cloud-based transactions
• Drive commercial transactions toward timely resolution by balancing business objectives, customer requirements, legal considerations, and appropriate risk management
• Advise Sales and business stakeholders on data privacy, data security, artificial intelligence, and other legal considerations affecting technology transactions
• Develop and maintain scalable contract templates that support recurring transactions, evolving business models, and changing legal and commercial requirements
• Partner with Sales, Data Privacy, Security, Product Counsel, Finance, and other cross-functional stakeholders to drive alignment on contracting strategy, company processes, and risk
• Improve contracting efficiency and consistency by contributing to standards, templates, negotiation playbooks, and commercial legal best practices
• Monitor legal and regulatory developments affecting cloud software, SaaS, data privacy, security, and artificial intelligence, translating relevant developments into practical guidance for internal stakeholders
• Influence commercial decision making by providing clear, business-oriented legal advice and independently resolving complex matters within appropriate levels of authority

Required Qualifications:

• Juris Doctor or equivalent law degree from an accredited law school
• Active membership in good standing with the bar of a U.S. state or territory, with authorization to reside and work in the United States
• 2+ years of relevant legal experience, preferably including experience in an in-house legal environment
• Strong experience in commercial contract drafting, review, and negotiation
• Demonstrated ability to provide practical, business-oriented legal advice with sound judgment and confidence
• Strong stakeholder communication skills and demonstrated comfort working directly with customers and business partners
• Demonstrated capability to manage complex workloads, prioritize competing matters, and operate independently with appropriate judgment
• Strong collaboration skills with the ability to work effectively across legal, sales, privacy, security, product, and finance functions
• Working knowledge of legal and regulatory issues affecting technology transactions, including data privacy, data security, and artificial intelligence

Preferred Qualifications:

• Strong background in commercial and contract law, including experience negotiating cloud, SaaS, licensing, and strategic technology transactions
• Experience in customer-facing negotiations requiring diplomacy, empathy, sound judgment, and effective communication
• Knowledge of legal issues affecting the technology and cloud computing industries
• Experience with contact center technology or customer experience platforms
• Knowledge of complex legal and regulatory compliance matters relevant to technology companies
• Demonstrated ability to analyze complex legal and commercial issues, make well-reasoned decisions with limited supervision, and clearly articulate the rationale supporting those decisions

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$95,000.00 - $167,000.00

Benefits:

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

Working at Genesys

• AI at enterprise scale- Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+new AI features were released in the last fiscal year.
• A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally - Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

Be the one building what's next - where AI, experience and impact come together.

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences.Genesys Cloud is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.