Corporate Communications Manager

CrossCountry Mortgage, LLC; Cleveland (OH); Sur place; USD 80 000 - 110 000; Plein temps

Résumé du poste

CrossCountry Mortgage, LLC is seeking a Communications Manager to develop and execute internal and external communications that inform, engage and strengthen our relationships with employees, media, customers and partners.

You will provide strategic counsel on messaging, audiences, channels and timing, managing projects from development through execution, and support media relations, executive communications and community initiatives.

Qualifications

• Bachelor’s degree in communications or related field.
• 5+ years of communications experience, including employee communications.
• Excellent writing, editing and proofreading with AP style.
• Experience managing communications projects with multiple stakeholders.
• Strong interpersonal and consultative skills for leadership collaboration.
• Ability to work in a high-volume, high-accountability environment.
• Experience using communications data to evaluate effectiveness.
• Familiarity with internal comm platforms and intranet systems preferred.
• Proficiency with MS Office 365.

Responsabilités

• Develop and execute internal and external communications plans aligned with business priorities.
• Advise business leaders on messaging, audiences, channels, timing.
• Manage projects from strategy to distribution and measurement.
• Create press releases, executive messages, employee communications, FAQs, newsletters.
• Support media relations and coordination of interviews.
• Support executive visibility and partnerships communications.
• Support crisis communications with timely, accurate messaging.
• Support internal channels, town halls, and leadership events.
• Monitor media coverage and analyze performance and trends.

Connaissances

Writing

Editing

AP Style

Project Mgmt

Interpersonal

Strategy

Media relations

Crisis comms

MS Office 365

Stakeholder

Formation

Bachelor’s degree in Communications

Equivalent education/experience

Outils

Microsoft Office 365

Description du poste

CrossCountry Mortgage (CCM)is the nation’s number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America’s fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Communications Manager develops and executes internal and external communications that inform, engage and strengthen CCM’s relationships with employees, media, customers, partners and other key audiences. The role provides strategic counsel on messaging, audiences, channels and timing while managing communications projects from development through execution. Working closely with Corporate Communications leadership and cross-functional partners, the Communications Manager supports media relations, corporate announcements, executive communications, employee communications, community and partnership initiatives, issues management and other efforts that strengthen CCM’s reputation and tell the company’s story.

Job Responsibilities:

• Develop and execute internal and external communications plans supporting business priorities, corporate initiatives, employee programs, partnerships, organizational changes and key announcements.
• Serve as a communications advisor to business leaders and departments, providing guidance on messaging, audiences, channels, timing and overall communications strategy.
• Manage communications projects from strategy and development through stakeholder coordination, approvals, distribution and measurement.
• Create clear, compelling communications across channels, including press releases, media statements, executive communications, employee communications, talking points, presentations, FAQs, newsletters and digital content.
• Support media relations by responding to inquiries, coordinating interviews, developing media materials, building reporter relationships and identifying opportunities to increase CCM’s visibility.
• Support executive visibility, thought leadership and reputation-building initiatives, as well as communications related to partnerships, community initiatives, events, acquisitions and other key corporate activities.
• Support issues and crisis communications by developing timely, accurate and coordinated messaging for internal and external audiences.
• Support internal communications channels and editorial calendars, and support employee and leadership events, including town halls and other communications initiatives.
• Monitor media coverage, build and maintain media reporting, and analyze communications performance, audience feedback and industry trends to identify opportunities, improve effectiveness and strengthen CCM’s communications strategy and reputation.

Qualificationsand Skills:

• Bachelor’s degree in communications, public relations, journalism, marketing or a related field, or an equivalent combination of education and experience.
• 5+ years of communications experience, preferably including internal, employee or change communications.
• Excellent writing, editing and proofreading skills, with knowledge of AP style to translate complex information into clear, actionable communications.
• Demonstrated skill in managing communications projects from planning through delivery while coordinating multiple stakeholders, priorities and deadlines.
• Excellent interpersonal and consultative skills, to build relationships with senior leaders and sales professionals, ask thoughtful questions and provide candid advice on messaging, audiences, channels and timing.
• Demonstrated composure and sound judgment in a high-volume, high-accountability sales environment.
• Experience using communications performance data and employee feedback to evaluate effectiveness and recommend improvements.
• Familiarity with internal communications platforms, email tools, and intranet systems, preferred.
• Proficiency with Microsoft Office 365.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

CrossCountry Mortgage, LLC offers MORE than a job, we offer a career.

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com

California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org .