Corporate Accounts Operations Specialist

Vicar Operating, Inc. dba VCA; Fountain Valley (CA); On-site; USD 60,000 - 73,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Paid Time Off

Job summary

Antech Diagnostics is seeking a Corporate Accounts Operations Specialist to support end-to-end administrative and process work for the Corporate Accounts team. The role coordinates client acquisitions, ownership changes, contract assumptions, and CPQ workflows to move requests through approvals and downstream systems efficiently.

The role requires experience with CPQ/CRM, strong organization, and the ability to guide cross-functional teams through complex processes while maintaining data

Qualifications

• Bachelor’s degree in business administration, finance, communications, sales operations, or related field preferred.
• Two or more years in sales operations, deal desk, contract administration, or equivalent.
• Experience with enterprise/multi-location accounts and contract transitions preferred.
• Experience with CPQ, CRM, contract lifecycle management, ERP, or related systems preferred.

Responsibilities

• Serve as central intake for Corporate Accounts requests including acquisitions, ownership changes, and account restructures.
• Review documentation to determine required workflow, approvals, and contracts.
• Create and monitor CPQ opportunities, verify completeness before advancing.
• Maintain a transaction tracker with status, owner, due dates, and next steps.
• Guide Sales teams through processes and cross-functional handoffs.
• Perform post-completion quality checks across CPQ, CRM, data, and billing systems.
• Develop SOPs, templates, checklists, and training materials for Corporate Accounts transactions.
• Prepare reporting on volume, backlog, cycle time, and bottlenecks; suggest improvements.

Skills

CPQ workflows

CRM proficiency

ERP systems

Microsoft Excel

Project coordination

Attention to detail

Education

Bachelor's degree

Tools

Oracle CPQ

ServiceNow

Job description

We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.

The Target Pay Range for this position is $60,000 - $73,000 annually. At Antech, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget.

The Corporate Accounts Operations Specialist provides end-to-end administrative and process support to the Corporate Accounts team. This role coordinates client acquisitions, ownership changes, contract assumptions, and related CPQ workflows, ensuring requests are accurate, properly documented, and moved through each required approval and downstream process without unnecessary delay.

Essential Duties and Responsibilities

• Serve as the central intake and coordination point for Corporate Accounts requests involving acquisitions, ownership changes, new or closed locations, transfers, divestitures, and account restructures.
• Review requests and supporting documentation to determine the required workflow, approvals, and contract documents, including whether an assumption letter, amendment, or new agreement is needed.
• Create, update, and monitor CPQ opportunities including monitoring the approval process. Verify completeness and accuracy before advancing requests.
• Maintain a transaction tracker showing status, owner, due dates, dependencies, open items, and next steps for each request.
• Proactively follow up, resolve routine process gaps, and elevate aging, blocked, or high-risk items before they stall in CPQ or downstream systems.
• Guide Corporate Sales team members through process steps, documentation requirements, and cross-functional handoffs.
• Perform post-completion quality checks to confirm approved changes are accurately reflected across CPQ, CRM/CMS, customer master data, billing, and other relevant systems.
• Develop and maintain standard operating procedures, process maps, templates, checklists, job aids, and training materials for recurring Corporate Accounts transactions.
• Prepare recurring and ad hoc reporting on request volume, backlog, cycle time, completion rates, exceptions, and recurring bottlenecks; identify opportunities to improve process efficiency and visibility.
• Support user acceptance testing and provide business feedback for CPQ or workflow enhancements that affect Corporate Accounts processes.
• Provide additional administrative and project support to the Corporate Accounts and Sales Operations teams as business needs evolve.

Education and Experience

• Bachelor’s degree in business administration, finance, communications, sales operations, or a related field preferred; an equivalent combination of education and relevant experience will be considered.
• Two or more years of experience in sales operations, deal desk, contract administration, account management support, customer operations, or a similar process-oriented role preferred.
• Experience supporting enterprise or multi-location customers, client acquisitions, ownership changes, account conversions, or contract transitions is preferred.
• Experience working in CPQ, CRM, contract lifecycle management, ERP, customer master data, or ticketing/workflow systems is preferred; Oracle CPQ and ServiceNow experience are a plus.
• Intermediate proficiency in Microsoft Excel, Word, Outlook, PowerPoint, and Teams; experience with Smartsheets, or similar tracking tools is a plus.
• Familiarity with Antech’s operations, systems, culture, and corporate account structure is highly desirable.

Knowledge, Skills and Abilities

• Strong organizational and project-coordination skills, with the ability to manage a high volume of concurrent requests, deadlines, and dependencies.
• Exceptional attention to detail and commitment to data, contract, and system accuracy.
• Working knowledge of sales processes, contracts, account hierarchies, approvals, and cross-functional business workflows.
• Ability to learn and navigate complex systems and processes, identify the correct next step, and recognize when an issue requires escalation.
• Proactive follow-through and a strong sense of ownership; able to keep work moving with limited supervision.
• Clear written and verbal communication skills, including the ability to explain processes and requirements to stakeholders with varying levels of system knowledge.
• Strong interpersonal skills and the ability to build effective working relationships across Sales, Legal, Finance, Operations, IT, and other functions.
• Sound judgment, problem-solving ability, and comfort working through incomplete or conflicting information.
• Ability to handle confidential customer, contract, pricing, and business information with discretion.
• Adaptability and composure in a fast-paced environment with changing priorities and time-sensitive client transactions.

Travel Percent of time

5%

Working Conditions

The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office environment. The associate is occasionally required to sit and stoop, bend, kneel, or crouch. The associate must occasionally lift and/or move up to 15 pounds. The associate will primarily work in a typical office environment including use of cubicles, computers and overhead lighting. Temperature extremes will be minimal to nonexistent. The noise level in the work environment is usually moderate. The associate will be required to use a computer, spreadsheets, data base management, email, and the Internet. The associate is frequently required to use a calculator; fax, copy machine, and phone system. The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams.

About Antech

Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services. Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates. Benefits eligiblity is based on employment status.

Paid Time Off & Holidays

Medical, Dental, Vision (Multiple Plans Available)

Basic Life (Company Paid) & Supplemental Life

Short and Long Term Disability (Company Paid)

Flexible Spending Accounts/Health Savings Accounts

Paid Parental Leave

401(k) with company match

Tuition/Continuing Education Reimbursement

Life Assistance Program

Pet Care Discounts

Commitment to Equal Employer Opportunities

We are proud to be an Equal Opportunity Employer. For a complete EEO statement, please see our Career page at Antech Careers.

Note to Search Firms/Agencies

Antech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech. For over 30 years, Antech Diagnostics has been the hallmark of the veterinary industry providing the highest level of service, accurate results, and state-of-the-art technology. At the heart of Antech is our love for pets. Join our team of experts committed to providing the very best in diagnostic services.