Corner Shop Retail Associate - PRN - Nights

GBMC HealthCare; Baltimore (MD); On-site; USD 23,000 - 34,000; Full time

Job summary

GBMC HealthCare in Baltimore, MD is seeking a Boutique Retail Associate to manage cashier duties, inventory, and visual merchandising while assisting patients with wig selections and appointments. The role supports Oncology Services and requires collaboration within a team.

The position emphasizes professional customer service, accurate deposits, and organized merchandising in a healthcare retail environment.

Qualifications

• Some college preferred; a combination of education and relevant job experience will be considered.
• At least 2 years’ retail experience, including inventory management.
• Experience with cash handling and POS systems; strong report generation skills.

Responsibilities

• Provides excellent customer service with attention to clients with health challenges affecting appearance and wellbeing.
• Performs cashier functions, reconciles receipts, and prepares deposits.
• Assists patients with wig consultations and salon appointments.
• Manages visual merchandising and rotates inventory for appeal.
• Performs various retail duties including phones, restocking, deliveries, and cleanliness.
• Assists in loss prevention and coordinates with Security as needed.
• Helps in ordering supplies and receiving new merchandise.
• As a Key Holder, participates in opening/closing and volunteer supervision.
• Performs other related duties as assigned.

Skills

Cash register knowledge

Written & verbal communication

Report generation

Customer service

Teamwork

Organization & multitasking

Volunteer training

Education

Some college preferred; education and relevant experience considered

Tools

Excel

Job description

Under minimal supervision, the Boutique Retail Associate serves as a store key holder, responsible for opening and closing procedures. The Associate performs inventory management duties, cashier duties, visual merchandising, and a variety of backhouse retail service duties. The Associate may assist in ordering supplies, small categories of standard products, and receiving new merchandise. Prepares deposits and a variety of reports as directed by the Boutique Manager.

Education

Some college preferred; a combination of education and relevant job experience will be considered

Experience

At least 2 years’ retail experience, including inventory management

Skills

• Knowledge of basic cash register, point of sale functions and computer programs (i.e. Excel)
• Skill in written and oral communication
• Strong computer skills with ability to generate reports
• Excellent customer service and interpersonal skills
• Ability to work as part of a team
• Excellent organizational skills and ability to multi-task
• Ability to train volunteers

Licensures, Certifications

None applicable.

Principal Duties And Responsibilities

• Provides excellent customer service with special attention to clients with health challenges that affect their appearance and overall wellbeing. Works with Oncology Support Services as needed to address patient needs.
• Accurately performs cashier functions, including ringing up sales, and transmitting charges. Reconciles daily receipts and prepares bank deposits.
• Assist patients and clients with wig consultations and special orders based on wig selections. Schedules appointments for the salon services.
• Assists the Boutique Manager with visual merchandising through creative displays and regular rotation of inventory. Ensures the sales floor is fully stocked and is appealing to customers.
• Performs a variety of retail duties including answering the telephone, merchandise restocking, deliveries, and maintaining a neat and clean shop.
• Assists management with loss prevention efforts and contacts Security as appropriate.
• Assists in ordering supplies, placing stock re-orders and other merchandise as directed by the Manager.
• Assists in receiving and marking new merchandise. Ensures the merchandise storage areas are neat and organized.
• As a Key Holder, is responsible for opening/closing procedures and set up of store as requested. Assists in the supervision of volunteers and flexes schedule to business needs as requested.
• Performs other related duties as assigned

Physical Requirements

• Able to lift up to 35 pounds
• Ability to perform frequent lifting, stooping and stretching
• Ability to walk and stand during much of the day

Working Conditions

• Normal retail, salon, and stock room environment; healthcare facility environment

Conditions of Employment

• Annual completion of corporate competencies

GBMC Values

Respect

I will treat everyone with courtesy. I will foster a healing environment.

• Treats others with fairness, kindness, and respect for personal dignity and privacy
• Listens and responds appropriately to others’ needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

• Meets and/or exceeds customer expectations
• Actively pursues learning and self-development
• Pays attention to detail; follows through

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

• Sets a positive, professional example for others
• Takes ownership of problems and does what is needed to solve them
• Appropriately plans and utilizes required resources for various job duties
• Reports to work regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

• Works cooperatively and collaboratively with others for the success of the team
• Addresses and resolves conflict in a positive waySeeks out the ideas of others to reach the best solutions
• Acknowledges and celebrates the contribution of others

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

• Demonstrates honesty, integrity and good judgment
• Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

• Embraces change and improvement in the work environment
• Continuously seeks to improve the quality of products/services
• Displays flexibility in dealing with new situations or obstacles
• Achieves results on time by focusing on priorities and manages time efficiently

Pay Range

$17.30 - $25.11

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.