Core Support Intern (Hybrid)

KnowBe4; Clearwater (FL); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid internship

Job summary

KnowBe4 invites students to join its Technical Support Internship in Clearwater, FL, a hybrid role at the greater Tampa Bay area. You will work three days a week in the office and participate in a 12-week program with hands-on learning in a security awareness platform.

You’ll gain real-world experience handling support tickets, conducting technical walkthroughs, and collaborating with cross‑functional teams while building cybersecurity skills and professional growth.

Qualifications

• Currently enrolled and working toward a degree in Computer Science, Information Technology, Cybersecurity, or a similar program.
• Strong communication skills and ability to explain technical concepts clearly.
• Natural troubleshooting mindset and methodical approach to problems.
• Excellent organization and time management with multiple priorities.
• Collaborative team player with professionalism and accountability.

Responsibilities

• Respond to customer questions and tickets, applying troubleshooting skills to diagnose problems and provide clear solutions.
• Research and document technical issues, identifying root causes and coordinating with internal teams.
• Assist customers with configuring and implementing KnowBe4 products to fit their environments.
• Monitor the support ticket queue, prioritize requests, and maintain clear documentation.
• Conduct technical walkthroughs and webinars to help customers understand product features.
• Work with Customer Success and Product teams to escalate issues and drive improvements.

Skills

Strong communication

Troubleshooting mindset

Organization & time management

Collaborative team player

Accountability

Education

Current student in CS/IT/Cybersecurity

Job description

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

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This position is a hybrid role open to candidates in the greater Tampa Bay area. This position will require the intern to work in our Clearwater, FL office 3 days a week (Tuesday - Thursday).

Dates of Program: January 25th, 2027 - April 16th, 2027 (12 weeks)

Application Dates: You should apply as soon as possible but understand that because of our large pool of applicants, the selection process can take a few weeks. We strive to create a diverse group of interns as we feel that it improves the overall internship experience.

Attention: This is a paid internship. Please note that the intern would be responsible for relocation (if needed) and lodging for the duration of the internship.

Internship Program Details: Join the best internship program around! Interns get unique insight into the minds of the CEO and senior executives during Ask Me Anything sessions. Interns will receive company training, onboarding, and professional development workshops to help transition into the workplace. Interns will also engage in team-building activities and awesome socials. For more information on the internship program, visit www.knowbe4.com/careers/internships .

The Opportunity

Join our Technical Support team as a hands‑on learner who helps customers succeed with our security awareness platform. As a Technical Support Intern, you'll be the problem‑solver who turns customer questions into resolved issues—working directly with users to troubleshoot technical challenges, configure products to fit their environments, and ensure they get the most value from our platform. You'll gain real‑world experience managing support tickets, conducting technical walkthroughs, investigating product issues, and collaborating across teams to deliver solutions that work. The successful candidate is naturally curious about cybersecurity, thrives on helping others solve problems, and takes genuine pride in being the technical resource who makes customers successful while building valuable career skills.

What You'll Do

• Customer Support: Respond to incoming calls and tickets from customers experiencing product‑related issues, applying troubleshooting skills to diagnose problems, provide clear solutions, and ensure timely resolution of technical questions.
• Technical Investigation: Research and document technical issues by identifying root causes and working with internal teams to resolve complex scenarios that impact customer experience.
• Product Implementation: Assist customers with configuring and implementing KnowBe4 products to meet their specific business needs and technical environments, ensuring smooth setup and optimal platform performance.
• Queue Management: Monitor and manage the technical support ticketing queue, prioritizing requests appropriately, maintaining clear documentation, and ensuring nothing falls through the cracks while meeting resolution time targets.
• Customer Education: Conduct technical walkthroughs and webinars that help customers understand product features, demonstrate best practices for security awareness programs, and answer questions that build their confidence using the platform.
• Cross‑Team Collaboration: Work closely with Customer Success Managers and Product teams to elevate issues when needed, share customer feedback that drives product improvements, and gather information required to fully resolve technical requests.
• Continuous Learning: Complete comprehensive technical support training focused on KnowBe4 platforms, security awareness concepts, social engineering threats, and how to implement effective security programs across diverse business environments.

Training:

One month of technical support training at the beginning of the internship. Core Support tech training will focus on overall use of the KnowBe4 platforms and understanding how to implement a security awareness program in any business environment.

What You’ll Bring

You're the kind of student who enjoys solving technical puzzles, stays organized when managing multiple priorities, and genuinely likes being the person who helps others understand complex technology.

• Currently enrolled and working toward a degree in Computer Science, Information Technology, Cybersecurity, or a similar program—you're building technical knowledge and looking for hands‑on experience applying what you're learning.
• Strong communication skills with the ability to explain technical concepts clearly to non‑technical users—you write professional emails, speak confidently on customer calls, and know how to adjust your approach based on who you're helping.
• Natural troubleshooting mindset—you're comfortable investigating problems methodically, researching solutions independently, and applying logical thinking to diagnose issues you haven't seen before.
• Excellent organization and time management—you can manage multiple support tickets simultaneously, follow through on commitments, and work effectively with minimal supervision once trained.
• Collaborative team player with strong interpersonal skills—you work well with diverse teammates, ask for help when needed, and contribute positively to team success.
• Accountability and professionalism—you demonstrate integrity in customer interactions, take ownership of tickets assigned to you, and show respect for both customers and colleagues.

Bonus points if you have:

• Coursework or certifications in network administration, networking fundamentals, or system administration
• Basic understanding of security concepts, phishing, or social engineering tactics
• Familiarity with ticketing systems or customer support tools
• Experience with virtual environments, troubleshooting, or technical configuration
• Interest in pursuing a career in technical support or cybersecurity

Why You’ll Love It Here

• Real‑World Experience: Build practical technical support skills that employers value; you'll work on actual customer issues, use professional support tools, and develop troubleshooting abilities that translate directly to your career.
• Hands‑On Technical Learning: Gain experience replicating real‑world technical issues in virtual environments, giving you safe space to investigate problems, test solutions, and build confidence solving complex technical scenarios.
• Cybersecurity Expertise: Develop an understanding of defense‑in‑depth and other security concepts with hands‑on experience—deepening your knowledge of social engineering threats, security awareness strategies, and how organizations protect against cyberattacks.
• Mentorship & Growth: Work alongside experienced Technical Support professionals who invest in your development, answer your questions, and help you build both technical and professional skills in a supportive team environment.
• Career Foundation: Gain experience that opens doors - many of our full‑time Technical Support team members and other roles across the company started as interns who proved their value and grew with us.

We offer company‑wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high‑tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits .

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request‑accommodation.

No recruitment agencies, please.

Voluntary Self‑Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in KnowBe4’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.