Core Ops Manager

Capital Group; Charlotte (NC); Hybrid; USD 137,000 - 219,000; Full time

Benefits offered by this job

Performance bonus

Retirement plan

Job summary

Capital Group is seeking a Core Operations AIS Manager in Charlotte to lead a high-performing team handling client account activity, including subscriptions and redemptions. You will coordinate with custodians, transfer agents, and internal groups on transitions and launches.

The role emphasizes transforming processes, driving scalable operational capabilities, and delivering client-centric outcomes across the organization.

Qualifications

• Bachelor’s or master’s degree in Finance, Accounting, Business, Economics, or related field.
• 8+ years in investment operations, asset management, or fund accounting.
• 5+ years of direct people leadership and large-scale initiative leadership.

Responsibilities

• Lead AIS team handling subscriptions, redemptions, and client account activity.
• Partner on portfolio transitions, fund launches, and complex events.
• Translate requirements, risks, and options across custodians and internal teams.

Skills

Team leadership

Change management

Stakeholder management

Operational excellence

Data & tech fluency

Education

Finance degree

Bachelor's or Master's

Industry experience

Tools

Transfer agencies

Custodian banks

Fund shareholder transactions

Job description

## Core Ops ManagerApply: Charlotte: Full time: Posted Today: JR7098**“I can be myself at work.”**You are more than a job title. We want you to feel comfortable doing great work and bringing your best, authentic self to everything you do. We value your talents, traditions, and uniqueness—and we’re committed to fostering a strong sense of belonging in a respectful workplace. We intentionally seek diverse perspectives, experiences, and backgrounds, investing in a culture designed to celebrate differences. We believe that belonging leads to better outcomes and a stronger community of associates united by our mission. At Capital, we live our core values every day: Integrity, Client Focus, Diverse Perspectives, Long-Term Thinking, and Community. **“I can influence my income.”** You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You’ll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will factor in salary and variable pay, including bonuses. **“I can lead a full life.”** You bring unique goals and interests to your job and your life. Whether you’re raising a family, you’re passionate about where you volunteer, or you want to explore different career paths, we’ll give you the resources that can set you up for success. * Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options* Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love* Access on-demand professional development resources that allow you to hone existing skills and learn new ones **I Can Succeed as a Core Operations Manager** **Core Operations** powers the capabilities behind Capital Group’s investment process, client experience, and global growth. Our teams support onboarding, servicing, cash activity, investment data, trade operations, fund accounting, NAV operations, tax, reconciliation, and related capabilities. As an **Account Implementation & Servicing (AIS) Manager in Core Operations**, you will lead a high-performing team responsible for subscriptions, redemptions, fund shareholder transactions, and related client account activity. You will partner on portfolio transitions, fund launches, and other complex events, leading the shareholder transaction and cash flow activities associated with these initiatives while translating requirements, risks, options, and trade-offs across custodian banks, transfer agents, and internal teams to deliver practical, client-centric solutions. This role offers the opportunity to influence enterprise-wide initiatives, drive modernization efforts and help shape scalable operational capabilities that support Capital Group's clients and long-term growth.**I Am the Person Capital Group Is Looking For:** * **Builds and leads high-performing teams** that develop talent, strengthen trust, and foster accountability, inclusion, and growth. Direct people management responsibility for a team of up to 10 associates.* **Leads through change and ambiguity**, translating strategy into clear priorities, purpose, and measurable high-impact outcomes.* **Applies sound judgment to complex operational challenges**, balancing client needs, risk, cost, and scalability to make informed decisions and drive results.* **Builds trusted partnerships and influences stakeholders at all levels** to align priorities, navigate complexity, and deliver shared outcomes across a global organization.* **Challenges the status quo and drives innovation** by anticipating future needs and shaping operating models that scale with growth.* **Transforms technology, data, and operational expertise** into operational advantage through strengthened controls, improved service quality, and greater resilience and scalability.* **Models self-awareness, courage, and a growth mindset** by actively seeking feedback, welcoming diverse perspectives, and prioritizing personal development. **Preferred Qualifications:** * Bachelor’s or master’s degree in Finance, Accounting, Business, Economics, or a related field.* 8+ years of experience in investment operations, asset management, fund accounting, financial services operations, or a related financial markets functions.* 5+ years of direct people leadership, with a track record of building high-performing teams and leading teams through change, transformation, or large-scale initiatives.* Experience with transfer agencies, custodian banks, fund shareholder transactions, client account operations or complex operational events including fund launches and portfolio transitions.* Experience leading operational transformation, process modernization, or technology-enabled change initiatives is strongly preferred.**Work Location: Our** hybrid work model requires in-office collaboration in our Charlotte office Monday-Thursday, with flexibility to work remotely on Fridays.**“I can apply in less than 4 minutes.”** You’ve reviewed this job posting and you’re ready to start the candidate journey with us. Apply now to move to the next step in our recruiting process. If this role isn’t what you’re looking for, check out our other opportunities and join our talent community. **“I can learn more about Capital Group.”** At Capital Group, the success of the people who invest with us depends on the people in whom we invest. That’s why we offer a culture, compensation and opportunities that empower our associates to build successful and prosperous careers. Through nine decades, our goal has been to improve people’s lives through successful investing. We know that our history is a testament to the strength of the people we hire. More than 9,000 associates in 30+ offices around the world help our clients and each other grow and thrive every day. Find us on LinkedIn, Instagram, YouTube and Glassdoor.Charlotte Base Salary Range: $136,749-$218,798 *In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital’s annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings.**You can learn more about our compensation and benefits* *here**.**\\* Temporary positions in the United States are excluded from the above mentioned compensation and benefit plans.**We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.*