Core Operations Specialist, Member Onboarding

Omaze; United States; Remote; USD 75,000 - 90,000; Full time

Job summary

A mental health care company is seeking an Operations Coordinator to manage onboarding and credentialing initiatives. The ideal candidate has 2-3 years of experience in a fast-paced environment, strong analytical and communication skills, and is tech-savvy. This remote-first role offers competitive benefits, including health insurance, flexible PTO, and other perks. Salary ranges from $75,000 to $90,000.

Benefits

Health insurance plans

401K plan

Monthly wellness stipends

Flexible PTO

Comprehensive parental leave

Qualifications

• 2-3 years of professional experience in a high-growth environment or a data-driven operational role.
• Proficient in analyzing data and building scalable reporting.
• Excellent written and verbal communication skills.

Responsibilities

• Lead onboarding and credentialing initiatives from start to finish.
• Maintain and submit accurate provider rosters to payers.
• Act as a primary point of contact for stakeholders.

Skills

Analytical skills

Communication skills

Project management

Detail-oriented

Collaboration

Tech-savvy

Tools

Google Sheets

Excel

Asana

Zendesk

Tableau

Job description

Overview

Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023.

Responsibilities

• Project Ownership: Lead onboarding and credentialing initiatives from start to finish—setting timelines, aligning stakeholders, and ensuring successful delivery.
• Roster Maintenance: Maintain and submit accurate provider rosters to payers, escalating and resolving discrepancies quickly.
• Credentialing: Partner with credentialing verification organizations (CVOs) and payers to support provider credentialing, re-credentialing, and enrollment.
• Provider Onboarding: Manage systems and workflows that enable providers to become active Alma members and start seeing clients without delay.
• Cross-Functional Collaboration: Serve as a key liaison between the MOO team and stakeholders across Customer Experience (CX), Product, Legal, Compliance, and Network Operations, ensuring smooth communication and alignment.
• External Partner Communication: Serve as the primary MOO point of contact for payers and partners, resolving issues with clarity and professionalism.
• Be a Subject Matter Expert: Act as a go-to resource internally for Credentialing, Onboarding, or Roster Maintenance by supporting cross-functional teams and ensuring workflows and standard operating procedures are accurate and understood.
• Process & Documentation: Create and maintain clear documentation and resources (standard operating procedures, training guides, process maps) to ensure consistency and scalability.
• Issue Resolution: Proactively identify, troubleshoot, and resolve credentialing or enrollment barriers that may impact provider claims or timelines.

Qualifications

• Experienced: You have 2-3 years of professional experience, ideally in a fast-paced, high-growth environment, or a data-driven operational role within the healthcare or tech sector.
• Analytical: Proficient in Google Sheets or Excel with the ability to analyze data, identify patterns, and build scalable reporting. Familiarity with visualization tools (Tableau, Metabase, Lightdash) is a plus.
• Tech-Savvy: Comfortable with project management and support tools (Asana, Zendesk, etc.), and open to leveraging AI-powered tools (Luminai, Magical, etc.) for efficiency.
• Detail-Oriented: Diligent about accuracy and quality, especially when managing data or partner-facing communications.
• Communicative: Exceptional written and verbal communication skills; able to distill complex information for different audiences (executives, payers, providers, cross-functional partners).
• Collaborative: Skilled at building trust and working effectively with internal teams and external partners, including payers and CVOs.
• Organized: Strong project management skills; comfortable setting timelines, aligning stakeholders, and driving projects forward independently.

Benefits

• We’re a remote-first company
• Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans
• 401K plan (ADP)
• Monthly therapy and wellness stipends
• Monthly co-working space membership stipend
• Monthly work-from-home stipend
• Financial wellness benefits through Northstar
• Pet discount program through United Pet Care
• Financial perks and rewards through BenefitHub
• EAP access through Aetna
• One-time home office stipend to set up your home office
• Comprehensive parental leave plans
• 12 paid holidays and 1 Alma Give Back Day
• Flexible PTO
• Salary Band: $75,000 - $90,000
• All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.

Learn more about how Alma handles applicant data by reading Alma's Applicant Privacy Notice