Core - Medical Office Coordinator

Beth Israel Lahey Health; Exeter (NH); On-site; USD 24,000 - 36,000; Full time

Job summary

Exeter Hospital, part of Beth Israel Lahey Health, seeks a front desk professional to deliver excellent patient service and perform administrative tasks including phones, medical records, data entry, billing and scheduling.

Competitive pay and comprehensive benefits begin on day 1, with influenza vaccination required for all staff, and opportunities for growth across the BILH system in a Magnet-recognized, patient-centered environment in Exeter, NH.

Qualifications

• High school diploma or equivalent.
• 1 year experience.
• 1-3 years experience in a customer service environment.

Responsibilities

• Greet/check-in/check-out patients; schedule appointments.
• Arrange patient referrals with physician direction as needed.
• Review mail, distribute interoffice/external mail; order supplies.
• Handle collections and assist billing with charges and AR; participate in collections.
• Operate department software for date entry of patient information (vaccines, test results).
• Create/maintain filing; respond to records requests; scan EMR records; retrieve files.
• Assist with provider scheduling at clinic and off-site locations; generate/maintain reports using company software and Excel.
• Provide other duties to enhance overall operation.

Skills

Customer service

Front desk

Scheduling

Data entry

Education

High school diploma or equivalent

Tools

Excel

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Exeter Hospital, part of Beth Israel Lahey Health, is a nationally recognized, non‑profit community hospital that has been caring for the Seacoast region since 1896. With more than 1,400 employees and 370 affiliated physicians, Exeter Hospital provides comprehensive services across cardiovascular care, oncology, orthopedics, breast health, maternity, and more—all supported by advanced technologies and an unwavering commitment to patient‑centered care. At Exeter Hospital, you’ll find a close‑knit, collaborative environment where every team member is valued, supported, and empowered to make a difference in the lives of patients and their families.

Why Join Us

• Magnet®-recognized hospital known for nursing excellence and quality care
• Competitive pay and comprehensive benefits, including health, dental, and retirement plans beginning on day 1 of employment
• Career growth and leadership development opportunities across Beth Israel Lahey Health
• Free onsite parking
• Strong sense of community and teamwork where your contributions are recognized
• State-of-the-art facilities and advanced technology to support exceptional care
• Located in scenic Exeter, New Hampshire—just minutes from the Seacoast, with easy access to Boston and Portland

Job Description

Provides superior customer service to patients and clients while supporting the practice with administrative duties such as phones, medical records, data entry, billing, scheduling.

Major Responsibilities

• Utilizes superior customer service skills to perform daily front office administrative duties including greeting/check-in/check-out, scheduling patient appointments, answer/directing incoming telephone calls.
• Provides patient referrals (with physician direction) or ensures appropriate referrals have been obtained for required visits in specialty offices.
• Reviewing and distributing interoffice/external mail, ordering and maintaining supplies.
• Collection of payments and provides assistance to billing department to include accurate and timely entry of charges, accounts receivable entries. Participates in collection process.
• Knowledgeable of department specific software programs in order to perform acurate and timely date entry of patient information such as vaccines, test results, and surveillance.
• Creates and/or maintains filing system to include preparing charts, responding to requests for records, scanning of records into electronic medical record and retrieving files from storage.
• Provide assistance with providers scheduling at clinic location as well as off site locations. Generates and maintains reports using company specific software programs as well as excel.
• Provides other duties to enhance the overall operation of the organization.

Requirements

• High school graduate or equivalent
• 1 year experience
• 1-3 years experience in customer service environment

Pay Range

$17.72 - $26.05

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled