Core Customer Success Manager - APAC

Remote; Myrtle Point (OR); Remote; USD 65,000 - 84,000; Full time

Job summary

A leading employment solution provider is seeking a customer success manager who will manage customer journeys and foster long-term partnerships. Responsibilities include delivering business reviews, identifying upselling opportunities, and educating customers on products. The ideal candidate possesses expertise in customer retention and has excellent communication skills. This remote role offers a salary up to $83,100 and flexible working hours.

Benefits

Generous paid time off

Flexible working hours

Commitment to mental health support

Learning budget

16 weeks of paid parental leave

Qualifications

• Strong expertise in customer retention and churn mitigation.
• Proven success in developing customer relationships.
• Excellent attention to detail.

Responsibilities

• Manage the entire customer journey, fostering long-term partnerships.
• Deliver business reviews in collaboration with the sales team.
• Educate customers on product use while ensuring high-quality service.

Skills

Customer lifecycle expertise

Strong communication skills

Problem-solving abilities

Job description

Employer Industry: Global Employment Solutions

Why consider this job opportunity:

• Salary up to $83,100 USD
• Flexible working hours and the ability to work from anywhere
• Generous paid time off and 16 weeks of paid parental leave
• Commitment to mental health support services and a learning budget
• Opportunities for internal mobility and career advancement
• Supportive and inclusive company culture with Employee Resource Groups

What to Expect (Job Responsibilities):

• Manage the entire customer journey, fostering long-term partnerships
• Set and achieve Success Plans with customers regularly
• Deliver business reviews in collaboration with the sales team
• Identify and leverage upselling and cross-selling opportunities
• Educate and train customers on product use while ensuring high-quality service delivery

What is Required (Qualifications):

• Strong expertise in the customer lifecycle, particularly in customer retention and churn mitigation
• Proven track record of growing and developing customer relationships
• Extensive knowledge of managing complex implementation or onboarding projects
• Fluent written and spoken English with well-structured communication skills
• Excellent attention to detail and strong problem-solving abilities

How to Stand Out (Preferred Qualifications):

• Experience in developing and implementing Customer Success Plans
• Familiarity with various technical scenarios and customer verticals
• Ability to understand different stakeholders and effectively communicate with them

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