Coral Cay Water Park Pool Server

Wequassett; Marathon (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Hawks Cay Resort in Marathon, FL is seeking friendly food & beverage team members to greet guests, take orders, and deliver meals and drinks with accuracy and care.

You will operate the POS system, handle payments, maintain clean service areas, and uphold safety and presentation standards in an outdoor, fast-paced environment. Flexibility for weekends and holidays is required.

Qualifications

• Previous food and beverage serving experience preferred.
• Strong customer service and communication skills.
• Ability to work efficiently in a fast-paced, outdoor environment.
• Basic math skills and the ability to handle payments accurately.
• Ability to learn and operate a POS system.
• Must be dependable, punctual, professional, and team-oriented.
• Ability to work flexible schedules, including weekends, holidays, and peak water park operating hours.
• Must meet minimum age requirements for serving alcoholic beverages.
• Must obtain and maintain required food safety or alcohol service certifications.

Responsibilities

• Greet guests warmly, explain menu offerings, answer questions, and provide recommendations.
• Take accurate food and beverage orders and enter them into the POS system.
• Deliver food and beverages promptly while maintaining service and presentation standards.
• Provide attentive service throughout the guest experience, including checking on satisfaction.
• Process cash, credit card, and other payments accurately.
• Maintain clean and organized service stations, tables, counters, and guest areas.
• Follow food handling, sanitation, and food safety procedures.
• Verify guest identification and comply with laws when serving alcoholic beverages.
• Communicate effectively with bartenders, kitchen staff, supervisors, and team members.
• Assist with opening and closing duties, restocking supplies, and preparing service areas.
• Monitor guest areas and report spills, hazards, damaged equipment, or safety concerns.
• Maintain a professional appearance and comply with uniform and grooming standards.
• Follow Hawks Cay Resort and EOS Hospitality policies, procedures, and service standards.

Skills

Customer service

Communication

Cash handling

POS system

Team oriented

Education

High school diploma or equivalent

Tools

POS system

Job description

Hawks Cay Resort
61 Hawks Cay Blvd
Marathon, FL 33050, USA

Description

Essential Duties and Responsibilities

Greet guests warmly, explain menu offerings, answer questions, and provide recommendations.

Take accurate food and beverage orders and enter them into the point-of-sale (POS) system.

Deliver food and beverages promptly while maintaining service and presentation standards.

Provide attentive service throughout the guest experience, including checking on satisfaction and responding to requests.

Process cash, credit card, and other approved payments accurately.

Maintain clean and organized service stations, tables, counters, and designated guest areas.

Follow all food handling, sanitation, and food safety procedures.

Verify guest identification and comply with applicable laws and resort policies when serving alcoholic beverages.

Communicate effectively with bartenders, kitchen staff, supervisors, and fellow team members to ensure timely service.

Assist with opening and closing duties, restocking supplies, and preparing service areas for daily operations.

Monitor guest areas and promptly report spills, hazards, damaged equipment, or safety concerns to the appropriate supervisor.

Maintain a professional appearance and comply with resort uniform and grooming standards.

Follow all Hawks Cay Resort and EOS Hospitality policies, procedures, and service standards.

Perform other related duties as assigned.

Qualifications and Requirements

Previous food and beverage serving experience preferred.

Strong customer service and communication skills.

Ability to work efficiently in a fast-paced, outdoor environment.

Basic math skills and the ability to handle payments accurately.

Ability to learn and operate a POS system.

Must be dependable, punctual, professional, and team-oriented.

Ability to work flexible schedules, including weekends, holidays, and peak water park operating hours.

Must meet applicable minimum age requirements for serving alcoholic beverages.

Must obtain and maintain any required food safety or alcohol service certifications in accordance with applicable laws and resort requirements.

Physical Requirements

Ability to stand and walk for extended periods.

Ability to work outdoors in varying weather conditions, including heat, humidity, and direct sunlight.

Ability to lift, carry, push, or pull food service items and supplies as needed, with or without reasonable accommodation.

Ability to move safely through active guest areas and maintain awareness of water park activities.

Ability to perform repetitive tasks, including carrying trays, stocking supplies, and cleaning service areas.

Deliver warm, personalized, and professional service to every guest.

Maintain a positive attitude and respond promptly to guest needs.

Resolve routine service concerns professionally and escalated issues when necessary.

Support a safe, clean, welcoming, and enjoyable water park environment.

Represent Hawks Cay Resort and EOS Hospitality positively through teamwork, accountability, and hospitality excellence.

Hawks Cay Resort and EOS Hospitality are equal opportunity employers. Employment decisions are based on qualifications, skills, experience, and business needs, in accordance with applicable federal, state, and local laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.