Copy of Inside Sales Representative

Conceptra Biosciences; Phoenix (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive base salary

Annual performance bonus

Employer-paid medical, dental, and vis

401(k) plan with company match

Paid time off and holidays

Parental leave and professional dev.

Job summary

Conceptra Biosciences in Phoenix, AZ, is seeking an Inside Sales Account Representative to grow our healthcare and pharmaceutical partnerships. You will prospect, engage, and onboard customers, guiding them through onboarding and ensuring a positive initial experience.

Ideal candidates will have a Bachelor's degree and proven sales experience, with comfort using Zoho CRM and Acumatica. This role emphasizes collaboration with cross-functional teams and a proactive approach to learning regulated

Qualifications

• Bachelor’s degree in Business, Communications, or related field.
• Proven track record in sales, or high-volume outreach.
• Experience with Zoho CRM or ERP systems is a plus.
• Ability to learn complex, regulated industries.

Responsibilities

• Strategic Prospecting to identify healthcare providers and pharmacy accounts.
• Drive outbound calls and emails to convert interest into partnerships.
• Onboard new customers and guide them through the onboarding process.
• Identify cross-selling opportunities to expand product adoption.
• Build trust-based relationships with decision-makers for long-term retention.

Skills

Strategic Prospecting

Territory Expansion

Customer Onboarding

Needs-Based Selling

Relationship Building

Education

Bachelor's degree

Tools

Acumatica

Zoho CRM

Job description

Overview

We are seeking a motivated and driven Inside Sales Account Representative to join our growing team in Arizona. In this role, you will be the engine of our growth, focused on identifying and building new business partnerships within the healthcare and pharmaceutical industry. We are looking for an individual who is eager to learn, proactive in seeking opportunities, and committed to delivering excellence.

We value diverse perspectives and are committed to grooming the right candidate; no prior Pharma experience is required—we are looking for your drive and willingness to grow with us.

Key Responsibilities

Business Development & Account Growth

• Strategic Prospecting: Utilize lead generation tools to identify and connect with healthcare providers and pharmacy accounts that would benefit from our solutions.
• Territory Expansion: Drive outreach through high-impact calls and emails to share our product value and convert potential interest into active partnerships.
• Customer Onboarding: Serve as a dedicated point of contact for new customers, guiding them through the onboarding process with clarity and professionalism.
• Needs-Based Selling: Actively listen to customer needs to identify opportunities for cross-selling and upselling, ensuring they have the full support of our product portfolio.
• Relationship Advocacy: Build and maintain trust-based relationships with decision-makers to ensure long-term satisfaction and service retention.

Sales Operations & System Collaboration

• Process Excellence (Acumatica):Manage the end-to-end order entry process within our Acumatica ERP; collaborate cross-functionally with Supply Chain and Finance to ensure timely and accurate fulfillment.
• Data Integrity (Zoho):Maintain an organized and transparent sales pipeline within Zoho CRM, ensuring all interactions are documented to support team-wide visibility.
• Collaborative Liaison: Act as a bridge between our customers and internal operations to ensure a seamless experience from initial contact to delivery.

KPIs & Success Metrics

• Partnership Velocity: Successfully move new accounts through the onboarding cycle within a 30-day window.
• Engaged Outreach: Consistent achievement of daily and weekly communication goals to maintain a healthy and active sales pipeline.
• System Accuracy: Maintain a high standard of data integrity (98%+) across our CRM and ERP platforms.
• Revenue Impact: Contribute to the team’s quarterly growth goals through consistent account acquisition and product adoption.

Competencies

• Results-Oriented: A self-starter with a strong desire to meet and exceed professional goals.
• Coachability: An openness to mentorship and a passion for learning the complexities of the pharmaceutical and healthcare distribution landscape.
• Education: Bachelor’s degree in Business, Communications, or a related field (equivalent professional experience also considered).
• Communication: Exceptional verbal and written skills with the ability to engage a variety of stakeholders through a consultative approach.
• Adaptability: Ability to navigate challenges, address concerns with empathy, and negotiate solutions in a fast-paced environment.
• Technical Proficiency: Comfortable learning and working within digital platforms like ERP (Acumatica) and CRM (Zoho).

Preferred Skills & Attributes

• Experience in sales, customer-facing roles, or high-volume outreach environments.
• A proactive approach to problem-solving and a desire to contribute to a collaborative team culture.
• Ability to work cross-functionally to achieve shared revenue and service goals.

Qualifications & Requirements

• Education: Bachelor’s degree in Business, Communications, or a related field (equivalent professional experience will be considered).
• Experience: Proven track record in sales, customer-facing roles, or high-volume outreach environments.
• Systems: Prior experience with CRM (Zoho) or ERP (Acumatica) is a significant plus.
• Industry: While No Pharma experience is required, a demonstrated ability to learn complex regulated industries is essential.

Why Join us?

• Compensation & Benefits
• Competitive base salary plus annual performance bonus
• Comprehensive medical, dental, and vision coverage (100% employer-paid for employees and dependents
• 401(k) plan with company match
• Paid time off and company-recognized holiday
• Parental leave and professional development opportunities