Copy of Field Service Representative - CCM

Carlisle; Omaha (NE); À distance; USD 60 000 - 75 000; Plein temps

Résumé du poste

Carlisle Construction Materials is seeking a Field Service Representative I for a remote field position supporting CCM’s Commercial Roofing customers. You will manage warranty inspections, provide on-site technical assistance, deliver training, and generate reports.

The role requires travel within the territory, strong customer service skills, and the ability to work from home when not on job sites. A paid training program will start at the Carlisle, PA site and travel across the United States.

Qualifications

• Minimum High School Diploma with 3 years roofing or construction experience.
• Valid driver’s license and clean driving record.
• Willingness to travel and work on active construction sites.

Responsabilités

• Schedule and complete warranty inspections for Authorized Applicators.
• Provide on-site technical assistance during installation.
• Educate customers on CCM products and proper installation.
• Produce detailed written reports for internal and external use.
• Travel within territory and support training sessions.

Connaissances

Customer service

Field service

Communication

Problem solving

Time management

Formation

High School Diploma

Associate or Bachelor's Degree

Outils

MS Office

CCM software

Description du poste

Copy of Field Service Representative - CCM

• Full-time
• Job Code - Job Title: SATS17 - Field Service Representative I

Carlisle Companies is a leading manufacturer of building envelope products and solutions that make buildings more energy efficient, durable, and sustainable.

We deliver roofing, insulation, waterproofing, and architectural systems for commercial and residential projects using a focus on innovation and continuous improvement to solve today’s challenges.

We’re equally committed to our people, prioritizing safety, inclusion, career growth development, tuition assistance, and excellent benefits.

With manufacturing, engineering, R&D, and corporate functions across North America and globally, Carlisle offers stability, agility, and opportunity in a performance-driven culture. Do meaningful work and shape the future of building solutions;

Job Summary

This is an exciting opportunity in a fast paced, customer focused, outdoor working environment. This is a remote position where the FSR will create their schedule and work from home when not in the field. The FSR will provide industry leading technical and customer service for CCM’s Commercial Roofing customer base. The FSR manages warranty inspections, job-site training, warranty claim investigations, training, product support, and generation of internal and external reports.

Service, promote, demonstrate, and train on the various roofing products and accessories. Service a regional territory or customer base to ensure quality installations of Carlisle Construction Materials products.This job typically operates Monday – Friday, with occasional weekend work and travel.

Duties and Responsibilities:

• Understand and adhere to CCM and project specific Health and Safety policies.
• Schedule and complete final inspections for warranty issuance for Authorized Applicators.
• Provide on-site technical assistance at start, during, or after installation of warranted projects.
• Educate and promote proper installation of CCM products and systems.
• Expected to be the day-to-day technical expert in the territory for our customer base in which they can depend upon timely and productive responses.
• Conduct warranty claim and/or product investigations when required.
• Training presentations with hands‑on demonstrations for new or existing Authorized Applicators to help promote quality installations.
• Develop strong internal and external working relationships.
• Produce detailed written reports and letters for internal and external distribution.
• Additional duties & responsibilities as assigned.

Education and Experience:

Required:

• Minimum High School Diploma and 3 years of construction or commercial roofing related experience.
• Must possess a valid driver’s license and maintain a satisfactory driving record in accordance with company policy.

Preferred:

• Associate or bachelor’s Degree
• Previous roofing or construction experience preferred (this can include summer work between semesters, etc.)

Required Knowledge/Skills/Abilities:

General Skills

• Strong work ethic and self-motivated to efficiently manage multiple tasks while working independently.
• Professional and positive working attitude with strong interpersonal and customer service management skills.
• Clear and confident verbal and written communication skills.

Technical Skills

• Commercial roofing or general construction experience is preferred but not required. CCM’s onboarding process is extensive, including training on all products and procedures.
• Ability to understand general construction related terms, documents, tools, products, and installation practices.
• Observation and attention to detail, while also being able to see the big picture.
• Comfortable working with technology (MS Office products and specific CCM software/hardware systems.)

Working Conditions:

• Work in weather conditions throughout the year (heat, cold, wet conditions).
• Travel by air and motor vehicles is required and frequency will vary based on assigned territory.
• Overnight travel will be required based on demand and size of the territory.
• Will be on active construction sites on a regular basis.

Training & Travel Requirements:

This position includes a paid 9–12-week training program consisting of both classroom instruction at our corporate office in Carlisle, PA and hands‑on field training at various locations throughout the United States. Travel, lodging, and meal expenses during training are fully covered by the company.

During the training period, employees should expect a combination of travel and time spent in Carlisle, PA. While some weekends may allow for travel home, candidates must be available to remain in Carlisle on destinated weeks as needed throughout the duration of the program.

Project start date:

Monday, January 11, 2027

Our Culture & Values

At Carlisle, our culture is grounded in a shared commitment to our core values: Start with Safety, Focus on Customers, Act with Integrity, Pursue Excellence, Better Every Day, Drive Innovation, and Deliver Results. These values are not just words—they guide our behaviors, decisions, and actions every day. They are the foundation of our business and the reason for our continued success.

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