Copier Service Technician

DEX Imaging; Boston (MA); Presencial; USD 52.000 - 78.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay + incentives

Comprehensive benefits package

Paid training and ongoing development

Mileage reimbursement

Travel compensation

Career advancement opportunities

Supportive team culture

Company-provided tools and technology

Descripción de la vacante

DEX Imaging is seeking a Field Service Technician in Boston to diagnose, repair, and service copiers and printers at customer sites. You’ll install, configure, and test equipment and provide top‑notch technical support during onsite visits.

Join a team that values independence, strong troubleshooting, and excellent customer service, with a path for growth and ongoing professional development.

Formación

• Strong mechanical aptitude with troubleshooting skills.
• Excellent customer service and communication abilities.
• Ability to work independently and manage time effectively.
• Basic computer and networking knowledge.
• Valid driver’s license and reliable transportation.
• Willingness to learn new equipment and procedures.
• Experience with office technology is a plus.

Responsabilidades

• Diagnoses, troubleshoot, and repair office technology equipment, including copiers, printers, and multifunction devices.
• Perform preventive maintenance and complete routine service calls.
• Install, configure, and test equipment at customer locations.
• Provide excellent customer service and technical support during onsite visits.
• Maintain accurate service records and communicate repair updates clearly.
• Manage assigned territory and service schedule efficiently.
• Work independently while remaining connected to a supportive service team.
• Continue developing knowledge of office technology and manufacturer procedures.

Conocimientos

Mechanical aptitude

Troubleshooting

Customer service

Communication skills

Independent work

Time management

Basic computer knowledge

Networking knowledge

Willingness to learn

Herramientas

Copier/Printer hardware

Descripción del empleo

DEX Imaging – Field Service Technician – Office Technology

Ready to Fix, Tinker, and Save the Day—One Copier at a Time?

At DEX Imaging, we’re not just in the business of copiers and printers, we’re in the business of making office life smoother, faster, and a whole lot less frustrating.

We’re looking for a Field Service Technician who is part problem-solver, part tech expert, and an all‑around customer service hero. If you enjoy working with your hands, troubleshooting mechanical and technical issues, and helping customers get back up and running, we want to meet you.

Experience servicing office technology equipment, particularly Konica Minolta, HP, Sharp, or Canon products is highly valued. However, we also recognize that great technicians come from many different industries. Whether you already have copier experience or come from automotive repair, appliance repair, cable installation, HVAC, electronics, IT, or another mechanical or technical background, we are open to training the right person with strong troubleshooting skills and a willingness to learn.

What You’ll Do

• Diagnoses, troubleshoot, and repair office technology equipment, including copiers, printers, and multifunction devices
• Perform preventive maintenance and complete routine service calls
• Install, configure, and test equipment at customer locations
• Provide excellent customer service and technical support during onsite visits
• Maintain accurate service records and communicate repair updates clearly
• Manage assigned territory and service schedule efficiently
• Work independently while remaining connected to a supportive service team
• Continue developing your knowledge of office technology, equipment, and manufacturer-specific service procedures

What We’re Looking For

• Mechanical aptitude and strong troubleshooting ability
• Customer service and communication skills
• Ability to work independently and manage time effectively
• Basic computer and networking knowledge
• Positive attitude and willingness to learn new equipment and technology
• Valid driver’s license and reliable transportation

Manufacturer certifications or hands‑on experience servicing Konica Minolta, HP, Sharp, Canon, or similar office technology equipment are preferred but not required. Candidates with transferable technical skills from other industries are strongly encouraged to apply.

Bonus Points For Experience In

• Copier, printer, or multifunction device repair
• Konica Minolta, HP, Sharp, Canon, or other office equipment brands
• Manufacturer training or industry technical certifications
• Automotive technician work
• Appliance repair
• Cable or satellite installation
• HVAC, electrical, or electronics work
• IT, computers, or networking support
• Military technical experience

Why Join DEX?

At DEX Imaging, we invest in our people and promote from within. You’ll join a fast‑paced environment where no two days are the same and where your mechanical, technical, and customer service skills can develop into a long‑term career.

We Offer:

• Competitive pay plus incentives
• Comprehensive benefits package
• Paid training and ongoing professional development
• Mileage reimbursement and travel compensation
• Career advancement opportunities
• Supportive team culture
• Company‑provided tools and technology

Who We Are

DEX Imaging is one of the nation’s leading independent providers of office technology solutions, document management, and managed print services. We help businesses operate more efficiently through industry‑leading technology, service, and support.

The preceding job description has been designed to indicate the general nature of the work performed, the level of knowledge and skills typically required, and the usual working conditions of this position