Copay Case Manager - Rare Disease (US Remote)

BioSpace; New York (NY); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player in biotechnology seeks a Copay Case Manager to join their dedicated team. In this vital role, you will manage a caseload of patients, ensuring access to prescribed therapies while providing exceptional customer service. You will collaborate with various stakeholders to facilitate copay assistance, document interactions, and support therapy adherence. This role offers an opportunity to make a significant impact on patient lives while working in a flexible and supportive environment. If you have a passion for healthcare and a commitment to excellence, this position is perfect for you.

Benefits

Health and Welfare Plans

Retirement Savings

Medical/Dental/Vision Coverage

Discretionary Bonuses

Long-term Stock Incentives

Generous Time-off Policies

Flexible Work Arrangements

Qualifications

• Master's degree or relevant experience in Case Management.
• Experience in the pharmaceutical industry or healthcare is preferred.

Responsibilities

• Manage a caseload of patients and facilitate access to therapies.
• Provide exceptional customer service and support therapy adherence.

Skills

Communication Skills

Customer Service

Case Management

Knowledge of HIPAA

Microsoft Office Proficiency

Education

Master's Degree

Bachelor's Degree with 2 years experience

Associate's Degree with 6 years experience

High School Diploma/GED with 8 years experience

Tools

Microsoft Office

Job description

Copay Case Manager - Rare Disease (US Remote)

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HOW MIGHT YOU DEFY IMAGINATION?

At Amgen, our shared mission to serve patients drives all that we do. It is key to our becoming one of the world's leading biotechnology companies, reaching over 10 million patients worldwide. Become the professional you are meant to be in this meaningful role.

HOW MIGHT YOU DEFY IMAGINATION?

At Amgen, our shared mission to serve patients drives all that we do. It is key to our becoming one of the world's leading biotechnology companies, reaching over 10 million patients worldwide. Become the professional you are meant to be in this meaningful role.

Copay Case Manager - Rare Disease

What You Will Do

In this vital role, you will work in a highly visible, collaborative environment with the reimbursement HUB, Patient Access Liaisons (PALs), and Specialty Pharmacy. You will manage a caseload of patients and work within established processes to facilitate access to prescribed therapies and medication distribution. Providing exceptional customer service, supporting therapy adherence, and developing relationships with patients and providers are key aspects of this role. You must be able to support regional geographies and time zones.

• Oversee patient customer service issues and support programs daily
• Partner with Safety and Pharmacovigilance to report adverse events and product complaints
• Maintain case history for all U.S. patients, documenting interactions from various stakeholders
• Work with PALs, regional Case Managers, and care sites to provide copay assistance information
• Review patient Explanation of Benefits (EOB) or Electronic Remittance Advice (ERA) for billing accuracy
• Coordinate with the hub for billing review, approval, and funding of EOBs/ERAs
• Attend industry conferences to stay current on trends in copay assistance programs

What We Expect Of You

We value dedication and unique contributions. The ideal candidate will meet the following qualifications:

Basic Qualifications

• Master's degree
• Or Bachelor's degree plus 2 years of relevant experience in Case Management Copay/buy and bill
• Or Associate's degree plus 6 years of relevant experience
• Or High school diploma/GED plus 8 years of relevant experience

Preferred Qualifications

• Experience in the pharmaceutical industry or healthcare
• Copay or buy and bill experience is a plus
• Previous Hub experience is a plus
• Excellent communication and customer service skills
• Ability to manage multiple cases effectively
• Knowledge of HIPAA, FDA regulations, and product/disease information
• Ability to communicate across multiple geographies and time zones
• Up to 30% travel
• Proficiency in Microsoft Office
• Professional demeanor, self-starter attitude, strong interpersonal skills

What You Can Expect Of Us

We support your professional and personal growth, offering comprehensive benefits, bonuses, stock incentives, flexible work arrangements, and more. Salary varies based on skills and experience.

• Health and welfare plans, retirement savings, medical/dental/vision coverage
• Discretionary bonuses and incentive plans
• Long-term stock incentives
• Generous time-off policies and company shutdowns
• Remote work options where possible

Join us to make a difference. Apply at careers.amgen.com. Amgen is an Equal Opportunity employer and provides accommodations for individuals with disabilities.