Coordinator Volunteer Services - PRN (As Needed)- DC

Children's National Medical Center; Washington (District of Columbia); On-site; USD 52,000 - 88,000; Full time

Job summary

An established industry player in healthcare is seeking a dynamic Coordinator for Volunteer Services to lead their volunteer initiatives. This role involves recruiting, training, and managing volunteers, while fostering community support and ensuring compliance with standards. You will be at the forefront of creating a positive volunteer experience, organizing events, and collaborating with diverse teams. If you are passionate about service and have a knack for project management, this opportunity offers a chance to make a meaningful impact in the lives of volunteers and the community. Join a forward-thinking organization dedicated to excellence in volunteer services!

Qualifications

• 3+ years in volunteer management, preferably in healthcare.
• Strong project management and communication skills required.

Responsibilities

• Coordinate recruitment, training, and management of volunteers.
• Ensure compliance with Joint Commission standards and policies.

Skills

Volunteer Management

Project Management

Communication Skills

Problem-Solving

Customer Service

Training Facilitation

Organizational Skills

Flexibility

Empathy

Education

Bachelor's Degree in Business Administration

Bachelor's Degree in Human Resources

Bachelor's Degree in Psychology

Bachelor's Degree in Public Administration

Tools

Microsoft Office

Job description

Job Title: Coordinator Volunteer Services - PRN (As Needed) - DC (2500001M)

Description:

Children's National is seeking an innovative change-agent in the Volunteer Services department to coordinate the supervision, recruitment, and retention efforts of our organization-wide volunteer services initiative. The Coordinator Volunteer Service will be responsible for recruiting, orienting, training, and managing Children's National volunteers. Responsibilities include fostering community support, overseeing donations, coordinating hospital tours, patient activities, and special events. The Coordinator will ensure compliance with all Joint Commission standards and Children's National policies, and maintain an up-to-date volunteer database for ongoing communication and statistics for the annual report. The Coordinator will implement a strategic plan through management of operations of the department/service area, troubleshoot operational issues, and develop action plans to resolve them.

Qualifications:

Minimum Education:
Bachelor's Degree in Business Administration, Human Resources, Psychology, Public Administration, or a related field (Required).

Minimum Work Experience:
3 years of related and progressive experience, preferably in a healthcare environment or volunteer management (Required).
2 years of supervisory experience (Required).

Required Skills/Knowledge:
Demonstrated commitment to serving volunteers in a timely and courteous manner.
Advanced knowledge of Microsoft Office.
Spanish speaking preferred.
Excellent communication, problem-solving, training facilitation, customer service, presentation, and organizational skills required.
Ability to work comfortably with internal and external customers from diverse social, cultural, and educational backgrounds.
Demonstrated project management, coaching, and coordination skills.
Ability to identify and work collaboratively with diverse teams.
Ability to listen, be empathetic, motivate, and follow through; be tenacious, and eager to seize challenges and resolve issues.
Flexibility and ability to work on weekends and off-hour shifts.

Functional Accountabilities:

1. Administrative Support:
   • Plan and facilitate the annual award ceremony to recognize individual volunteer accomplishments.
   • Maintain office supplies, equipment, and reference manuals.
   • Ensure volunteer database is kept up-to-date for ongoing communication and statistics for the annual report.
   • Act as back-up when volunteer staff are on leave.
2. Volunteer Retention:
   • Work collaboratively with volunteers to find solutions to increase volunteer satisfaction and commitment.
   • Design a volunteer satisfaction survey; ensure suggestions are implemented.
   • Work with volunteers to create volunteer-run group events and activities.
   • Develop and maintain effective working relationships between staff and volunteers.
   • Communicate needs of volunteers to staff and the needs of the unit to volunteers.
3. Oversee Volunteer Services:
   • Oversee volunteer recruitment efforts within the community; respond to requests to volunteer in a timely manner; recruit volunteers to meet the needs of clinics, units, and extended campuses.
   • Design, facilitate, and implement changes in volunteer training courses; set annual training calendar and confirm education programs.
   • Ensure volunteer competencies in universal precautions, safety, and age-specific competencies.
   • Ensure volunteer compliance with mandatory annual medical requirements and Joint Commission requirements.
   • Develop and facilitate effective working relationships between staff and volunteers; take a leadership role to monitor, evaluate, and document individual volunteer performance.
   • Implement strategic plan through management of operations of the department/service area; troubleshoot operational issues and develop action plans to resolve.
4. Community Support, Events, and Hospital Tours:
   • Organize hospital tours; act as representation for advocacy care.
   • Provide statistics for the annual report.
   • Work with community partners to provide entertainment-based activities for patients.
   • Work with community partners to help solicit donations to Dr. Bear’s Closet.
   • Ensure thank you notes are issued to community partners and donors within 2 weeks of donation and/or event.
   • Oversee the tour program and supervise tour guides.

Primary Location: District of Columbia - Washington

Work Locations: CN Hospital (Main Campus) 111 Michigan Avenue NW Washington 20010

Job: Non-Clinical Professional

Position Status: R (Regular) - O - PRN

Shift: Variable

Work Schedule: Variable

Job Posting: Jan 16, 2025, 2:49:16 PM

Full-Time Salary Range: 52728 - 87859.2

Children's National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

Please note that it is the policy of Children's National Hospital to ensure a “drug-free” work environment: a workplace free from the illegal use, possession, or distribution of controlled substances, or the misuse of legal substances, by all staff.