Coordinator, Student Financial Aid

Prince George's Community College; Largo (MD); On-site; USD 51,000 - 58,000; Full time

Job summary

An established educational institution is seeking a dedicated Financial Aid Advisor to support students in navigating federal and state funding options. This role involves providing essential guidance, conducting workshops, and ensuring compliance with regulations. The ideal candidate will have a strong background in customer service, financial aid processes, and a passion for helping diverse populations achieve their educational goals. Join a dynamic team committed to making a difference in the lives of students while enjoying a comprehensive benefits package and opportunities for professional growth.

Benefits

Paid Time Off

Paid Holidays

Retirement Plans

Health and Welfare Coverage

Overtime Pay

Shift Differential Pay

Qualifications

• Experience working with diverse populations.
• Knowledge of federal guidelines and regulations.

Responsibilities

• Provide financial aid guidance to students and parents.
• Conduct financial aid workshops and presentations.
• Manage designated financial aid programs.

Skills

Customer Service

Financial Aid Knowledge

Communication Skills

Attention to Detail

Education

One to two years of college credit

Certification in related field

Tools

Colleague Software

COD Software

Microsoft Office Suite

Job description

Please see Special Instructions for more details.

• This position offers a comprehensive benefits package, including paid time off, paid holidays, retirement plans, and health and welfare coverage.
• This position is eligible for overtime and/or shift differential pay.

Application Status; you will receive an email acknowledging receipt of your application, upon which time no further communication occurs unless selected for an interview or the position is filled. If recommended for hire, communication is immediately sent to your references listed on your application. Also, you will receive an email notification from HireRight requesting you to submit authorization to complete a background investigation.

Job Vacancy Announcement

Position Information

Position Title

Position Type

Position Type Staff

Department

FLSA

FLSA Non-Exempt

Union/Non Union

Union/Non Union Union

Full Time or Part Time

Full Time or Part Time Full Time

Grade

Grade 11

Salary Range

Hiring Salary Range

Hiring Salary Range $51,851 - $57,036/Annually

Fixed Term/Tenure Track (Faculty Only)

Regular or Temporary

Regular or Temporary Regular

Job Description Summary

Responsible for providing financial aid guidance and assistance to students and parents in obtaining federal, state, institutional and private student aid funding. Responsible for performing federal verification, reviewing professional judgement requests, conducting presentations, and facilitating problem solving with students and parents. Provide leadership and program management for an area of specialization including but not limited to: student loans, federal work-study, institutional and state scholarships, systems support, external programs, default management and prevention, return of title IV funds, and/or student outreach while ensuring compliance with federal regulations and safeguarding the institutions eligibility to participate in Title IV Programs. Interact with federal and state agencies, high schools, and post-secondary institutions.

Minimum Qualifications

EDUCATION AND EXPERIENCE

• One to two years of college credit (30 credit hours are equivalent to one year) or related certification.
• Three years of experience working with diverse populations.

Criteria

CRITERIA : The following criteria, which are not the sole criteria used in the final hiring decision, will be used to review the applications of those persons who meet the stated minimum qualifications and to select those qualified applicants who will be interviewed. Other information and observations made during the interview process may be considered in the selection process. Resume/CV and cover letter are required with the application. Please ensure that your documents address the criteria listed below for this position:

ESSENTIAL DUTIES

• Provides comprehensive financial aid information in keeping with federal and state regulations, applications requirements, and office processes and procedures.
• Answers questions and provides assistance to students, parents, and to the public visiting the Student Financial Aid Office.
• Assists student with completing financial aid applications accurately.
• Completes federal verification of student files.
• Provide optimal customer service as defined by our office mission.
• Respond to telephone and email inquiries.
• Manage all aspects of designated program.
• Conducts in person and virtual financial aid workshops.
• Attends training sessions to enhance and maintain currency with federal and state regulations.
• Performs related work as required.

KNOWLEDGE , SKILLS , AND ABILITIES

• Working knowledge of the federal guidelines and regulations.
• Some knowledge of Colleague software, COD software and Microsoft Office Suite.
• Must have the ability to communicate orally and verbally.
• Detail oriented and able to work with minimum supervision.
• Ability to provide excellent customer service.

Job Requirements

PHYSICAL REQUIREMENTS

Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact as normally defined by the ability to see, read, talk, hear, handle or feel objects and controls. Physical capability to effectively use and operate various items of office related equipment, such as, but not limited to a, personal computer, calculator, copier, and fax machine. No significant climbing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, and repetitive motions.

OTHER REQUIREMENTS

• Must be able to work Monday thru Friday, 8:30 a.m. – 4:30 p.m.
• Ability to communicate effectively in spoken and written standard English.
• As required by the 1986 Immigration Act, be prepared to present acceptable documentation showing your identity and that you are a U.S. citizen or an alien who is authorized to work.
• A background investigation will be conducted prior to the offer of employment. A signed authorization for the release of personal information will be required if selected for an interview.

Is Background Check Required? Yes

Is the incumbent responsible for working with minor children or directly engaging with minor children on campus?

Is the incumbent responsible for working with minor children or directly engaging with minor children on campus? No

Posting Number

Posting Number PGCC221711/12

Open Date

Open Date 04/25/2025

Close Date

Open Until Filled Yes

Prince George’s Community College is committed to providing a safe campus community. PGCC conducts background investigations for applicants being considered for employment. Background investigations include reference checks, a criminal history record check, education verification, and when appropriate, a financial (credit) report or driving history check.

Special Instructions to Applicants

• This position offers a comprehensive benefits package, including paid time off, paid holidays, retirement plans, and health and welfare coverage.
• This position is eligible for overtime and/or shift differential pay.

Application Status; you will receive an email acknowledging receipt of your application, upon which time no further communication occurs unless selected for an interview or the position is filled. If recommended for hire, communication is immediately sent to your references listed on your application. Also, you will receive an email notification from HireRight requesting you to submit authorization to complete a background investigation.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• * Which of the following best describes your level of completed education? (Education details must be included in your application.)
  • Master's Degree or above from an accredited college/university
  • Bachelor's Degree from an accredited college/university
  • Associate's Degree from an accredited college/university
  • One to two years of college credit (30 credit hours is equivalent to one year)
  • Less than 30 credits from an accredited college/university
  • High School Diploma or GED
  • None of the above
• * Do you have three years of experience working with diverse populations?
  • Yes
  • No
• * Do you now or in the future require visa sponsorship to continue working in the United States?As required by the 1986 Immigration Act, candidates must present acceptable documentation showing that they are a U.S. Citizen or a resident authorized to work in the U.S.
  • Yes
  • No
• * How did you hear about this employment opportunity?
  • HERC
  • HigherEd Jobs
  • Hispanic Outlook
  • Indeed
  • Personal Referral
  • PGCC Website
  • Social Media (LinkedIn, Twitter, Facebook)
  • The Chronicle of Higher Ed
  • The Washington Post
  • Other: Please indicate below
  • Educause
• How did you hear about this employment opportunity? If you selected "Other" please indicate source:

  (Open Ended Question)