Coordinator, Sports Experiences

wwecorp; Dallas (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Benefits package

Job summary

On Location is seeking a Coordinator, Sports Experiences to manage hotel reservations for large sporting events and negotiate contracts in our reservation system. You will support travel logistics for clients such as U.S.

Soccer, PGA of America, MLS Next and others, ensuring smooth operations and great guest experiences. The role requires at least 1 year in sports, travel or hospitality, a Bachelor's degree in a related field, and strong Excel/Outlook skills.

Qualifications

• Bachelor's Degree in hospitality, sports management, business or related field.
• Minimum of 1+ years in the sports, travel and/or hospitality industry.
• Proficiency in Microsoft Office applications; in particular Excel and Outlook.

Responsibilities

• Provide all customers attending events with exceptional service.
• Contract and negotiate hotel contracts with properties according to event specifics.
• Work with marketing to create and distribute event communications.
• Create event and hotel-builds in proprietary reservation system.
• Manage hotel inventory daily across markets for city-wide events.
• Optimize sales and maintain strong hotel relationships in markets.
• Assist travelers with reservations and resolve guest issues during events.
• Audit hotel rooming lists to ensure accuracy of reservations.

Skills

Customer service

Communication

Education

Bachelor's Degree in hospitality, sports management, business or related field

Tools

Excel

Outlook

Job description

Who We Are:

On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE, and PGA of America, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company.

TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world's premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world's premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality.

The Coordinator, Sports Experiences

The Coordinator, Sports Experiences will be responsible for coordinating hotel reservations on large-volume sporting events in our reservation system; for example, 100 soccer teams traveling for a weekend event. Some of our clients include U.S. Soccer, US Youth Soccer, IMG Academy, PGA of America, X-Games, USA Football, MLS Next and many more. The Coordinator will negotiate hotel contracts, manage hotel inventory daily, communicate with customers and manage all last-minute changes leading into an event. This is a fast-paced role, where the Coordinator will need to handle multiple tasks and projects simultaneously, consistently meet deadlines and ensure customers have great experiences.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Provide all customers attending event with exceptional customer service
• Contract and negotiate hotel contracts with properties according to event specifics
• Work with marketing department to create and distribute consistent event-related communications
• Create event and hotel-builds in proprietary reservation system
• Manage hotel inventory daily across markets for city-wide events
• Optimize sales and maintain strong hotel relationships in markets
• Help travelers with their reservations and resolve any guest related issues, including during event weekends
• Manage all last-minute changes leading into events
• Compile and maintain event summary information, track historic sales and hotel reporting
• Gain knowledge of all events to provide customer support for inbound calls, including scheduled phone hours
• Audit hotel rooming lists to ensure accuracy of reservations
• Support accounting with reconciliation and collection process
• Assist in onsite needs, fulfillment and hospitality services

Travel

Must be adaptable with work and travel schedule, and be available to travel for work, which may include extended work hours during nights, weekends, and holidays. This position will require less than 10% travel.

This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. Duties, obligations, and activities may change at any time with or without notice.

QUALIFICATIONS

• Required Education and/or Experience, Knowledge, Skills, and Abilities :
• Bachelor's Degree in hospitality, sports management, business or a related field
• Minimum of 1+ years in the sports, travel and/or hospitality industry
• Proficiency in Microsoft Office applications; in particular Excel and Outlook

CORE VALUES

• Exceed all service expectations with our customers, our partners, and each other.
• Create value by enriching people's lives.
• Do the right thing and bring others along with us - always.
• Propel the power of diversity , in thought, team and experience.
• Partner to generate win-win solutions.
• Ignite and empower our team's entrepreneurial spirit.
• Exude respect and gratitude - treat others as you would want to be treated.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes: medical, dental, vision,