Coordinator Service Scheduler - Tampa, FL

Cessna Aircraft Company; Tampa (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive total rewards package

Opportunities for career growth

Support for family members

Job summary

A global aviation leader is seeking a Coordinator Service Scheduler in Tampa, FL. This role involves scheduling and coordinating maintenance for Textron Aviation aircraft. Responsibilities include working with customers, ordering parts, and managing service documents. Ideal candidates should have a Bachelor's degree or significant experience in aircraft maintenance, along with strong communication and organizational skills. This position offers opportunities for career growth in a dynamic environment.

Qualifications

• Must be able to obtain an airport security badge.
• Experience in customer service within the aviation industry preferred.

Responsibilities

• Schedule maintenance and modifications for aircraft.
• Coordinate with parts department for required parts.
• Develop cost estimates for inspections and modifications.
• Maintain a current customer file.
• Conduct customer follow-ups on service satisfaction.

Skills

Strong organizational skills

Verbal communication skills

Written communication skills

Multi-tasking

Proficiency in Microsoft Office suite

Education

Bachelor’s Degree in business or related field

5 years aircraft maintenance experience

Job description

Overview

Job Description - Coordinator Service Scheduler - Tampa, FL (332079)

Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you’ll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members – now and in the future, beginning day one. Your success is our success.

Job Number

332079

Job Summary

JOB SUMMARY:

To schedule and coordinate Textron Aviation aircraft maintenance, modifications and service bulletin/letter compliance including airframe, avionics and engines for service centers.

Job Responsibilities

• Schedule Textron Aviation operators into the service center for maintenance, modifications and service bulletin/letter compliance. (Includes airframe, avionics and engines).
• Coordinate with parts department to pre-order known required parts and service bulletin kits based on customer requests.
• Pre-arrange outside services with vendors to ensure all requested work can be accomplished within the schedule pre-arranged with the customer.
• Develop cost estimates to accomplish inspections, modifications, after market installations and service bulletins.
• Develop and implement follow-up system with customers to determine if the services performed by the center were judged as being satisfactory. If they were not to the customer’s expectations, develop a follow-up system and communicates the information to the responsible department so restitution can be made to the customer’s invoice.
• Develop reference system to provide retrievable information regarding labor hours, parts cost, etc., regarding frequently quoted services, bulletins and modifications.
• Keep current on revisions to inspection requirements, changes in parts prices (particularly service bulletins) warranty status of scheduled aircraft/bulletins, SCR summaries, revisions to FARs and other data that could affect price quotes or customer “down time”.
• Maintain a current customer file to include: customer name, account number, contacts, phone numbers, address, aircraft unit, serial and registration number.
• Markets the center’s service capabilities to new aviation customers with the center’s market area.
• Conduct monthly reviews of CESCOM reports and contact customers to remind them of maintenance coming due.
• Prepare necessary documents into a package prior to the customer’s arrival and presents them to service center management for customer debrief.
• Prepare weekly maintenance schedules (with a two-week window) for distribution to all departments within the center.
• Attend weekly crew chief/supervisory meetings, prepared to discuss pre-arranged services, parts/kit availability and other factors that influence the customer’s due-out schedule.

Education/Experience

• Bachelor’s Degree in business or related field preferred, or in lieu of degree, a minimum of 5 years aircraft maintenance experience and/or relative customer service experience in the aviation industry required

Qualifications

• Strong organizational, verbal and written commination skills
• Ability to multi-task in fast paced environment
• Proficiency in Microsoft Office suite
• Must be able to obtain and maintain an airport security badge through the local airport authority, if applicable.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.