Coordinator, Retail Communications

Framebridge; Bethesda (MD); Remote; USD 63,000 - 77,000; Full time

Benefits offered by this job

Full medical, dental, and vision

401(k) retirement plan

Parental leave

Flexible Time Off

Employee discounts

EAP and learning opportunities

Commuter benefits

Pet insurance

Job summary

Framebridge is seeking a Coordinator, Retail Communications who will translate complex corporate directives into clear, actionable messages for store teams. You will manage day-to-day retail communications, from drafting daily Zipline messages to campaigns and promotions under the Director, Retail Communications & Operations.

We value an organized writer with 3+ years in retail, strong brand discipline, and comfort with analytics, Asana, and Zipline.

Qualifications

• 3+ years of retail experience in communications, operations, or store support.
• Organized writer who analyzes engagement data and improves messaging.
• Strong time-management with deadlines across multiple workstreams.
• Detail-oriented, ensuring clarity and brand consistency in all comms.
• Proficient in Google Workspace and/or Microsoft Office; Zipline/Asana a plus.

Responsibilities

• Build clear, relevant content for store-facing communications aligned with brand values.
• Translate complex directives into easy-to-follow guidance for store teams.
• Upload and schedule communications, tasks, and resources using Zipline.
• Maintain documentation and version control within the platform.
• Monitor engagement analytics; identify gaps and suggest improvements.
• Build Retail's monthly newsletter and quarterly communications calendars.
• Maintain Asana trackers; monitor Slack for urgent communications needs.
• Provide in-store support for events, launches, and activations.

Skills

Retail experience

Organized writer

Time-management

Attention to detail

Brand-consistent communications

Zipline experience

Asana experience

Google Workspace

Microsoft Office

Adaptable

Tools

Zipline

Asana

Google Workspace

Microsoft Office

Job description

Location: Remote

Travel: Up to 20% of the time, attending meetings in Washington DC

and potential store travel

Who We Are

At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. Our mission is to make framing so delightful, customers are inspired to frame everything they love—big, little and in between. We've framed over three million pieces and counting. We are building a beloved brand, and to be successful, we have to build a great team across a number of disciplines – ecommerce, retail, design, and manufacturing.

We are a consumer business operating online and in our growing fleet of retail stores. We operate multiple manufacturing studios that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.

The Role

We're seeking a Coordinator, Retail Communications who will translate complex corporate directives into clear, actionable, and engaging messages that help our store teams succeed. This role owns the day-to-day execution of our retail communication strategy—from drafting daily messages in Zipline to managing communications for campaigns, product launches, and promotions. This role reports to the Director, Retail Communications & Operations.

Show Pride

As a Framebridge Team Member, You Will:

We stand behind our work, we sweat the details, and we strive for continuous improvement every day. We're proud to frame the things you love, and show pride in our product and craftsmanship.

Adapt & Act

We are creative and solution-oriented, flexible, and proactive. We adapt and act quickly, embracing an environment of constant change.

Embrace Challenges

We embrace challenges with creative solutions and we know that collaboration is the only way to succeed. We set big goals and keep raising the bar together.

Secure the Baton

We take personal responsibility for delivering successful outcomes, not just completing tasks. We ensure every handoff is clear, complete, and sets the next teammates up to succeed.

Make It Special

We search everyday for opportunities to make our product and experience special. When you are building a business where every piece is priceless, making it special is core.

Build to Last

We are building a product and a business that are built to last. We work every day to build lasting relationships within our team and with our customers.

At Framebridge, our people are the heart of everything we build. We foster an inclusive, equitable, and collaborative environment where remarkable individuals take pride in their craft, elevate the customer experience, and are empowered to do the best work of their careers.

• Build clear, relevant, and engaging content for store-facing communications aligned with brand tone and values
• Translate complex corporate directives into easy-to-follow guidance for store teams
• Upload and schedule communications, tasks, and resources using Zipline; maintain documentation and version control within the platform
• Monitor task completion rates and engagement analytics through Zipline dashboards; identify communication gaps or bottlenecks and recommend improvements
• Build Retail's monthly newsletter and develop quarterly communications calendars
• Maintain Communications statuses and dates in Asana trackers; monitor Slack channels for urgent communications needs
• Provide in-store support as needed for events, campaign launches, and other activations

As Coordinator, Retail Communications, You Will

• Build clear, relevant, and engaging content for store-facing communications aligned with brand tone and values
• Translate complex corporate directives into easy-to-follow guidance for store teams
• Upload and schedule communications, tasks, and resources using Zipline; maintain documentation and version control within the platform
• Monitor task completion rates and engagement analytics through Zipline dashboards; identify communication gaps or bottlenecks and recommend improvements
• Build Retail's monthly newsletter and develop quarterly communications calendars
• Maintain Communications statuses and dates in Asana trackers; monitor Slack channels for urgent communications needs
• Provide in-store support as needed for events, campaign launches, and other activations

Who You Are

• 3+ years of retail experience, ideally in a communications, operations, or store support capacity
• An organized, proactive writer who thrives in a fast-paced environment—you don't just hit "send," you analyze engagement data, listen to store feedback, and constantly improve
• Strong organizational and time-management skills, with the ability to prioritize and meet deadlines across multiple workstreams
• Detail-oriented with a focus on accuracy, clarity, inclusivity, and brand consistency in all communications
• Proficient in Google Workspace and/or Microsoft Office; experience with Zipline and Asana a plus
• Able to adapt to changing priorities and work effectively both independently and as part of a collaborative team

Benefits & Perks

• Full medical, dental, and vision benefits
• Generous retirement program — 401(k) and employer-funded pension plan
• Parental leave and return program
• Flexible Time Off and paid holidays
• Framebridge employee Free Frame codes and discounts
• Short-term disability and Life/AD&D Insurance
• Employee Assistance Program (EAP)
• Ongoing learning and development opportunities
• Commuter benefits
• Pet insurance
• And more!

Salary Information

The base salary for this role is $70,000, Final compensation depends on experience, qualifications, and location.

Framebridge, in good faith, believes that the posted salary range is accurate for this role at the time of posting. Compensation may vary based on relevant experience, qualifications, and location. This range may be modified in the future.

California Applicants

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Equal Opportunity Employer

Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. Employment decisions — including hiring, promotion, and advancement — are made without regard to race, color, national origin, age, religious beliefs, sex (including pregnancy), disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other characteristic protected by federal, state, or local law.

Please note that employment with Framebridge is at-will. Either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Time Type

Full time