Coordinator, People Operations

Suffolk Construction; Boston (MA); Hybrid; USD 37,000 - 50,000; Full time

Benefits offered by this job

On-site parking

Fitness center access

On-site cafeteria

Collaborative workplace culture

Job summary

Suffolk Construction is seeking a People & Culture Operations administrative professional in Boston, MA. The role supports employee onboarding and offboarding, manages document workflows, and coordinates national P&C programs within a collaborative office setting.

Office-based with four days in the office and one remote day; onsite parking, fitness center access, and an on-site cafeteria enhance daily work life. Strong Microsoft Office and HRIS familiarity are needed.

Qualifications

• Bachelor's degree in Business Management or related field.
• 2-5 years of administrative or office management experience, preferably in a shared services center or call center/customer service.
• Proficiency with Microsoft Office products (Excel, Word, Outlook, OneDrive).
• Ability to maintain a high level of confidentiality.

Responsibilities

• Maintain excellent customer-service standards by responding to internal and external department clients' requests and inquiries.
• Ensure timely completion of onboarding and offboarding tasks (headshots, I-9 ID collection, PPE and uniform orders, gas card orders).
• Oversee national P&C programs (Service Awards, New Baby Bundles, and Compliance postings).
• Process P&C invoices and expenses with corporate and project accounting teams.
• Monitor SSN reports weekly to reconcile HRIS differences.

Skills

Microsoft Office

HRIS systems

Oracle experience

Confidentiality

Customer service

Organizational skills

Communication

Education

Bachelor's degree in Business Management

Tools

Oracle

Job description

• ID: 2026-11753
• Job Location: US-MA-Boston
• Type: Regular Full-Time
• Category/Department: People & Culture Shared Services
• Salary Range: $26.92 - 36.54
• Salary Frequency: Hourly

Overview

The People & Culture (P&C) Operations group is the center of excellence responsible for the overall employee experience as relates to Human Resources, Community & Employee Engagement, Learning & Development and Talent Management.

This role is based in our office 4 days per week, with the option to work remotely 1 day, and offers access to free on-site parking, a state-of-the-art fitness center, an on-site cafeteria, and a collaborative, engaging workplace culture.

Responsibilities

• Maintain excellent customer-service standards by responding to internal and external department clients' requests and inquiries, escalating items to People Operations Team as appropriate
• Responsible for ensuring the timely completion of tasks related to employee on-boarding and offboarding (employee headshots, I-9 ID collection, ppe and uniform orders, gas card orders)
• Oversight of national P&C programs (Service Awards, New Baby Bundles, and Compliance postings)
• Ensure timely processing and accuracy of P&C Department related invoices and expenses, working closely with corporate and project accounting
• Monitor SSN report weekly to reconcile differences in HRIS system
• Maintain employee documents in Markview
• May assist with special People & Culture related projects
• Reconcile and communicates for PTO audits
• Maintain P&C Operations Inbox
• Coordinate PPE rentals

Qualifications & Necessary Attributes

• Bachelor's degree in Business Management or related field
• 2-5 years of administrative or office management experience (shared services center or other call center/customer service experience is desired)
• Willingness to provide best in class customer service
• Proficiency with Microsoft Office products (Excel, Word, Outlook, OneDrive)
• Comfort level with HRIS systems, Oracle experience a plus
• Be able to maintain a high level of confidentiality
• Collaborative, service-oriented and results-driven
• Highly organized; able to prioritize and multi-task
• Excellent oral and written communication and interpersonal skills
• Resourceful with strong problem solving and troubleshooting skills. Sound business judgement.
• Must possess Suffolk and Liberty Core Values: Passion, Integrity, Hard Work, Professionalism and Caring

Working Conditions

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stands; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking.

EEO Statement

Suffolk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Suffolk will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Suffolk, or anyone working on behalf of Suffolk.

Compensation Information

Where required by law, pay ranges can be found in Suffolk's job postings. Base Salary for this position is just one component of Suffolk's total rewards package for employees. Actual salaries may be based on several factors including, but not limited to, a candidate's skill set, experience, education and other qualifications. Suffolk offers a comprehensive benefits package as part of its overall total rewards strategy. Salary ranges are reviewed regularly to reflect market trends.

About Suffolk

Suffolk is a national enterprise that builds, innovates, and invests. We provide value across the entire project lifecycle through our core construction management services and complementary business lines in real estate investment, design, self-perform construction, and technology start-up investment (Suffolk Technologies). By integrating data, artificial intelligence, and advanced technology through our Seamless Platform, we connect design, construction, and operations to deliver smarter, more predictable results and redefine how America builds.

Suffolk - America's Contractor - is a national company with more than $9 billion in annual revenue, 3,000 employees, and 17 offices, including Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, San Diego, Las Vegas, Herndon, U.S. Virgin Islands, and other key markets. Suffolk manages some of the most complex and transformative projects in the country, serving clients across healthcare, life sciences, education, gaming, aviation, transportation, government, mission critical, and commercial sectors. Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR's list of "Top CM-at-Risk Contractors." For more information, visit www.suffolk.com and follow Suffolk on Facebook, Twitter, LinkedIn, YouTube, and Instagram.

At Suffolk, we believe that our total rewards program should offer you and your family the support you need when it matters most. That's why we have created a program that provides employees with access to a wide variety of options that can be personalized to support you and your loved ones physically, emotionally, and financially.

Benefits include, competitive salaries, auto allowances and gas cards for certain roles, access to market leading medical and emotional and mental health benefits, dental, and vision insurance plans, virtual care options for physical therapy and primary care, generous paid time off, 401k plan with employer match and access to expert financial resources, company paid and voluntary life insurance, tax deferred savings accounts, 10 backup daycare days each year, short- and long-term disability, commuter benefits and more.? For more information, click? here.