Coordinator, Patient Benefits

Cano Health; Florida; On-site; USD 40,000 - 55,000; Full time

Job summary

Cano Health is seeking a Patient Benefits Coordinator to drive enrollment growth and guide patients through insurance and payment options in Hollywood, FL (on-site). The role supports members and non-members with enrollment, eligibility, and credit applications, while collaborating with health plan partners to meet monthly and quarterly goals.

Ideal candidates have 3+ years in marketing or healthcare outreach, strong public speaking skills, and fluency in English and Spanish.

Qualifications

• Min. 3 years of related experience in marketing, business development, or community engagement.
• Fluent in English and Spanish; able to serve diverse populations.
• Experience in healthcare marketing, enrollment, or outreach preferred.
• Strong networking, negotiation, and public speaking skills.
• Detail oriented with excellent customer service and follow-up.

Responsibilities

• Represent Cano Health and assist enrollment and eligibility discussions with members and prospects.
• Guide patients through insurance and payment options, enrollments, and credit applications.
• Coordinate with health plan agents and brokers; achieve enrollment targets.
• Verify insurance coverage and maintain ongoing communication with members.
• Generate reports on new enrollment and participate in center/community activities.

Skills

Networking

Public speaking

Negotiations

Customer service

Spanish language

Sales/Marketing

IT proficiency

Education

High School

Tools

eCW

Care Credit

Microsoft Office (SharePoint, Excel, Outlook, Teams)

Job description

Coordinator, Patient BenefitsThis website stores cookies on your computer. These cookies are used to collect information about how you interact with our website. We use this information in order to improve and customize your browsing experience and for analytics about our visitors both on this website. To find out more, see our Privacy Policy.### Coordinator, Patient BenefitsApply: On-Site: Hollywood, FL: Pembroke Pines, FL: Full time: Posted Today: JR4540It's rewarding to be on a team of people that truly believe in making an impact!We are committed to building the best primary care environment for patients and are seeking healthcare enthusiasts to join us.**Job Summary**The Patient Enrollment Coordinator is responsible for improving Cano’s enrollment growth objectives by discussing enrollment and eligibility options with members/non-members. The Patient Enrollment Coordinator is fluent with various payor sources (Medicare, HMO’s, Medicaid, etc.) of primary care and physiotherapy services.The Patient Enrollment Coordinator guides the patient/prospective patient through the insurance/cash pay process, explain payment plan options, and assists patient with membership enrollment or credit applications.**Essential Duties & Responsibilities*** Professionally represents Cano Health; provides centers tours.* Is an expert at Cano’s services and products. Identifies any prospects/member’s needs, answers questions related to healthcare access and Cano service offerings, discusses cost of service (if needed) and facilitates enrollment into health plans or payment plans.* Assists patients with credit application, if applicable.* Collaborates and maintains a healthy relationship with health plan agents and brokers.* Responsible for achieving monthly, quarterly, and annual enrollment goals and growth targets, as established by management.* Verifies insurance and benefit coverage on all of patient's insurance plans for each service being provided.* Maintains lines of communication and follow up with current members to assure there is no loss of benefit coverage.* Collaborates with Community Outreach associates on center and community activities events, as needed.* Regularly generates and submits reports on new enrollment for insured/cash pay members.* Delivers presentations, attends meetings, and distributes educational materials to members/potential members.**Additional Duties & Responsibilities*** Ability to remain positive, courteous, and professional.* Maintain adequate supplies, equipment, and materials (informational material, promotional items).* Self-motivated and may work with little (indirect) supervision to achieve goals and objectives.* Communicate with fellow associates to identify areas of opportunity to enhance membership growth.* Regularly generates and submits reports on new enrollment for insured/cash pay members.* Additional duties may be assigned.**Supervisory Responsibilities*** No supervisory responsibilities.**Education & Experience*** Min. 3 years of related experience (e.g., marketing, business development, community engagement, healthcare industry).* Demonstrated exceptional networking and negotiations skills.* Demonstrated strong public speaking and presentations skills.* Demonstrated ability to work in a fast-paced, team-oriented environment with little supervision.* Must be highly detail-oriented, provide outstanding customer service, be an enthusiastic professional, and be able to build relationships with internal and external customers.* Must be able to anticipate project needs, discern work priorities, and meet deadlines with little supervision, and be willing to work occasional evenings and weekends.**Education Requirements****Education Level****Discipline**RequiredHigh School**Knowledge, Skills & Proficiencies*** Must be fluent in English and primary language of target population (ie., Spanish)* Must be IT proficient working with electronic medical records (preferably eCW), health plan portals, and IT systems (Care Credit and MicroSoft products including Share Point, Excel, Outlook, Teams, etc.)* Understanding of Medicaid and Medicare (including healthcare markets)* Detail oriented to ensure accuracy of reports and data* Sales and marketing experience, highly preferred* Previous healthcare marketing, enrollment and/or grassroots/community outreach experience a plus**Physical Requirements**This position works under usual office conditions. The employee is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit, walk and occasionally climb. The incumbent must be able to work extended and flexible hours and weekends as needed. Physical demands include ability to lift up to 50 lbs. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**Work Conditions**Must be able to perform essential functions such as typing, standing, sitting, stooping, and occasionally climbing**Travel Requirements****Amount of Expected Travel****Details**Yes0-25%Work will involve some driving/traveling to assigned clinics.**Tools & Equipment Used**Computer and peripherals, standard and customized software applications and tools, and usual office equipment.**Disclaimer**The duties and responsibilities described above are designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain, or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. Cano Health is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.Join our team that is making a difference!Please see Cano Health’s Notice of E-Verify Participation and the Right to Work post here