Coordinator, Operations & Client Services, Basketball

The.Team: SME; Los Angeles (CA); Hybrid; USD 65,000 - 80,000; Full time

Job summary

THE-TEAM is seeking an Executive Administrative & Client Services Associate in Los Angeles for a hybrid role (3 days onsite). You will manage calendars, travel logistics, invoicing and client liaison to support agents, clients and team members in day-to-day operations.

Preferred are a bachelor's degree and strong MS Office skills; ability to handle confidential matters; assist in reports, meetings and business development activities, with exposure to sports business.

Qualifications

• Bachelor's degree in sports management, business administration, communications, or finance a plus.
• Customer service focused to support clients and internal team members.
• Flexible scheduling including nights and weekends.
• Passion for sports and business.
• Advanced Microsoft Office; Adobe Creative Suite a plus.
• Strong knowledge of social/digital media.
• Excellent communication, organizational and project management skills.
• Ability to maintain confidentiality and exercise discretion.

Responsibilities

• Supports day-to-day schedules of agents, clients and client service team; manages calendars, travel logistics, interviews and marketing commitments.
• Acts as gatekeeper for executives; screens calls and directs inquiries with professionalism.
• Coordinates meetings, events, and travel; liaises between employees, clients and executives.
• Prepares invoices, reports, memos and financial statements using Word, Excel, and presentations.
• Maintains databases and generates required reports; handles event logistics.

Skills

Customer service

Microsoft Office

Adobe Creative Suite

Communication

Project management

Education

Bachelor's degree

Job description

THE-TEAM is proud to provide representation and marketing services to talent, brands and properties across 28 countries and more than 70 cities worldwide. THE-TEAM works with iconic sports, creators and media figures across the world, utilizing our extensive influence to maximize negotiations and create meaningful opportunities for our clients across talent, brands and rights holders.

Shaped by our belief in the unifying power of sports, music and entertainment, THE-TEAM leads with intelligence, ideas and influence. For more information, please visit the.team .

Job Overview

Responsible for supporting the day-to-day needs of agents, clients and other client services team members to accomplish client related projects; support client relationships, internal-team relationships, and account operations during the development and execution of all client business affairs, including accounts receivable, marketing, PR, charitable, and social media. Provide high-level executive administrative support including organizing, scheduling, and coordinating administrative activities. Participates in new business development efforts such as recruitment and / or marketing material development. Under the direction of executive management, this position also prepares reports, presentations, and meeting agendas.

Location: Los Angeles, CA

Hybrid: 3 days onsite

What You'll Do

• Supports day-to-day schedules of agents, clients, and client service team, which includes managing calendars, appointments, travel logistics, interviews, family affairs, and marketing commitments.
• Supports client "off court" relationships and communicates with their agents, keeping them informed on their clients' needs.
• Supports more senior client service personnel in tasks concerning client management.
• Manages requests from agents regarding client needs.
• Process miscellaneous accounting and paperwork needs for agents and sponsors.
• Serve as gatekeeper for incoming queries for executives; answer, screen, and direct incoming telephone calls ensuring a high level of professional customer service and confidentiality.
• Coordinate and prioritize executive daily schedules; arrange meetings and conferences, act as a liaison between employees, clients, and executives.
• Schedules appointments, coordinate on and off-site meetings and special events, make travel arrangements.
• Prepares invoices, reports, memos, letters, financial statements and other documents, using Word, Excel spreadsheets, or presentation software.
• Maintains department databases and generates reports as required.
• Handles logistics leading up to and throughout major events, including the draft, All-Star, and performance showcases.
• Plan travel itineraries, coordinate related arrangements, gather information and determine and negotiate complex scheduling issues; prepare expense reports.
• Handle both company and Executive's personal matters with discretion.

What We’re Looking For

• Bachelor's degree (sports management, business administration, comm., or finance a plus).
• Must be customer service focused in order to provide the best possible support to clients and internal team members.
• Requires considerable flexibility in scheduling and the willingness to work nights and weekends.
• Requires a passion for sports and business.
• Advanced skills in Microsoft Office. Proficient in Adobe Creative Suite a plus.
• Strong understanding of social/digital media.
• Well-developed communication skills and ability to interact with people of all demographics.
• Strong analytical, organizational, and project management skills.
• Requires self-management and project management abilities.
• Ability to build strong and lasting relationships.
• Ability to anticipate problems and manage expectations.
• Ability to maintain confidentiality and professionalism in all situations. Ability to exercise discretion, sound judgment and significant initiative.

Base salary: $72,384 plus bonus potential. Actual base salary is dependent on several factors including but not limited to: market dynamics, location and region, experience, specialized skills/training (education), level of responsibility, budgetary considerations, tenure at the company (for current employees), etc. The salary range listed is just one component of the total compensation package for employees. Compensation decisions are dependent on circumstances of each role.

THE-TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.