Coordinator of Resident Support Services

Rutgers University; New Brunswick (NJ); On-site; USD 65,000 - 98,000; Full time

Job summary

Rutgers University seeks a Coordinator of Resident Support Services to support residential students facing psychological concerns. The role involves crisis response, collaboration with university staff, and programming to promote mental health awareness. Candidates should have a bachelor's degree and experience in a university setting.

Qualifications

• Bachelor's degree and at least two years of professional experience in a college or university Residence Life setting.
• Experience in crisis response and student conduct work.
• Superior writing, communication, and record keeping skills.

Responsibilities

• Provides support and intervention for psychological concerns of residential students.
• Engages with students and staff regarding mental health and critical incident management.
• Facilitates programming to raise awareness of mental health issues.

Skills

Crisis response

Student conduct

Mental health support

Communication

Administrative skills

Education

Bachelor's degree

Tools

Maxient

Odyssey Housing System

DeansView

Word

Excel

PowerPoint

Outlook

Job description

Position Details

Position Information

The final salary offer will be determined by several factors, including the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.

Recruitment/Posting Title	Coordinator of Resident Support Services
Job Category	URA-AFT Administrative
Department	Rutgers Residence Life
Overview	Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey's preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses. For two consecutive years, Rutgers is ranked on Forbes' list of America's Best Large Employers. Rutgers holds #64 of 500 employers and is the #1 New Jersey employer on the publication's 2023 list. Rutgers' commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation's military veterans, and ensuring accessibility and accommodation for individuals with disabilities.
Posting Summary	Rutgers, The State University of New Jersey, is seeking a Coordinator of Resident Support Services for Rutgers Residence Life. This position reports to the Assistant Director for Student Support, and is responsible for the support and intervention of psychological concerns of residential students. Among the key duties of the position are the following: Provides support, assistance, and follow-up to critical incidents related to resident students in distress, their ability to successfully manage living in a university residence hall environment, and the associated impact on the larger residential community. Engages directly with resident students, parents/guardians, and key Department/University staff regarding mental health and other critical incident management. Ensures timely and effective transition of cases from after-hours on-call staff to the staff responsible for business-hours incident management and follow up. Performs accurate, thorough, and timely documentation and information dissemination and must ensure accurate and timely follow-up on a wide range of time-sensitive case management tasks and responsibilities. Assists in the completion of new initiatives, special projects, and any work needed to meet the goals for the department and the Division of Student Affairs. Handles training campus staff in emerging trends on how to support the needs of students with mental health issues. Works with the departmental assessment unit to ensure a high level of quality service to students of concern by developing and utilizing data assessment tools, surveys, etc. Work with the Residential Care Coordinator for Programming and Outreach to create and implement programming and outreach efforts from Student Support to the residential communities in order to raise awareness of, educate around, and reduce stigma associated with mental health and wellness trends within the residential communities. Facilitates programming within residential communities on a regular basis, tailoring programmatic and outreach efforts to needs of residential students and staff. Serves as a resource to specific student populations, as a consultant and advocates for their concerns, and responds to students and parents with concerns in a compassionate and timely manner.
Position Status	Full Time
Hours Per Week
Daily Work Shift
Work Arrangement
FLSA	Exempt
Grade	05
Position Salary
Annual Minimum Salary	65741.00
Annual Mid Range Salary	81857.00
Annual Maximum Salary	97972.00
Offer Information
Standard Hours	37.50
Union Description	URA-AFT Administrative
Payroll Designation	PeopleSoft
Benefits
Seniority Unit
Terms of Appointment	Staff - 12 month
Position Pension Eligibility	ABP

Qualifications

Minimum Education and Experience	Bachelor's degree and at least two (2) years of professional experience in a college or university Residence Life setting, or an equivalent combination of education and/or experience.
Certifications/Licenses
Required Knowledge, Skills, and Abilities	Experience in crisis response and student conduct work. Experience with programming or case management (can include student conduct case management). Fortitude and passion for mental health work. Superior writing, communication, and record keeping skills. Excellent administrative and note taking skills.
Preferred Qualifications	Master's degree in student affairs, higher education, social work, psychology, or another related field. Experience with mental health support, social work, or psychological support. Public speaking skills.
Equipment Utilized	Maxient. Odyssey Housing System. DeansView. Word, Excel, PowerPoint, Box, Outlook.
Physical Demands and Work Environment
Special Conditions

Posting Details

Posting Number	25ST1102
Posting Open Date	05/23/2025
Special Instructions to Applicants
Regional Campus	Rutgers University-New Brunswick
Home Location Campus	Busch (RU-New Brunswick)
City	Piscataway
State	NJ
Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement