Coordinator of Member Services & Administration

Sports Field Management Association (SFMA); United States; Remote; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off and holidays

Job summary

Sports Field Management Association (SFMA) is seeking a Coordinator of Member Services & Administration to provide responsive, professional support to SFMA members and coordinate essential administrative activities across the organization.

The role acts as a primary contact for members, manages membership records, supports event registration, and coordinates day-to-day activities across SFMA departments. Remote work is available with travel around 20% for conferences and events.

Responsibilities

• Serve as a primary point of contact for member questions, requests, and support.
• Respond promptly and professionally to member inquiries by phone, email, and other communication channels.
• Provide information regarding membership benefits, programs, events, education, chapters, and Association services.
• Resolve routine member issues and escalate complex matters appropriately.
• Maintain a high standard of customer service and member experience.
• Process new memberships, renewals, changes, transfers, and other membership transactions.
• Maintain accurate and complete member records in SFMA’s membership management system.
• Monitor membership applications, renewals, expirations, and related communications.
• Assist with membership recruitment and retention campaigns.
• Prepare membership reports and data as requested.
• Support chapter membership administration and coordination.
• Provide administrative support for conference and event registration.
• Assist members and attendees with registration questions and changes.
• Maintain accurate registration information and records.
• Support pre-event, onsite, and post-event administrative activities.
• Assist with attendee communications, materials, badges, certificates, and other event-related needs.
• Provide administrative support across SFMA departments.
• Maintain calendars, schedules, records, files, forms, and other organizational information.
• Coordinate internal deadlines, meetings, materials, and follow-up activities.
• Assist with preparation and distribution of organizational communications.
• Support Board, committee, task force, and volunteer administrative needs as assigned.
• Maintain accurate information within SFMA’s member management, registration, and other organizational systems.
• Assist with data entry, updates, reporting, and quality control.
• Identify data inconsistencies and work with appropriate staff to resolve them.
• Assist with system testing, process improvements, and implementation of new functionality.
• Protect confidential member and organizational information.
• Assist with processing membership, registration, sponsorship, and other payments.
• Support invoicing, receipts, account updates, and payment follow-up as directed.
• Assist with reconciliation and documentation of transactions.
• Coordinate financial questions with the Director of Operations & Finance.
• Assist with routine member communications, newsletters, announcements, and other communications.
• Maintain current information on member-facing systems and resources.
• Assist with distribution of committee, chapter, event, and program communications.
• Ensure member inquiries are directed to the appropriate staff member when specialized assistance is required.
• Provide administrative support to committees, task forces, and volunteer leaders.
• Assist with meeting scheduling, agendas, materials, communications, and follow-up.
• Maintain volunteer and committee records as assigned.
• Support volunteer onboarding and communications.
• Serve as an administrative connector among SFMA departments.
• Track and communicate information needed to support organizational projects and deadlines.
• Assist staff with special projects and implementation of organizational initiatives.
• Identify recurring administrative issues and recommend process improvements.
• Perform other duties as assigned. This job description is not intended to be an exhaustive list of all responsibilities. Duties, responsibilities, and activities may change at any time, with or without notice, as organizational needs evolve.

Job description

Position Summary

The Coordinator of Member Services & Administration provides responsive, professional, and efficient support to SFMA members while coordinating essential administrative activities across the organization.

This position serves as a primary point of contact for members and supports membership records, communications, event registration, administrative processes, and day-to day coordination across SFMA departments.

Essential Duties and Responsibilities

Member Services

• Serve as a primary point of contact for member questions, requests, and support.
• Respond promptly and professionally to member inquiries by phone, email, and other communication channels.
• Provide information regarding membership benefits, programs, events, education, chapters, and Association services.
• Resolve routine member issues and escalitate complex matters appropriately.
• Maintain a high standard of customer service and member experience.

Membership Administration

• Process new memberships, renewals, changes, transfers, and other membership transactions.
• Maintain accurate and complete member records in SFMA’s membership management system.
• Monitor membership applications, renewals, expirations, and related communications.
• Assist with membership recruitment and retention campaigns.
• Prepare membership reports and data as requested.
• Support chapter membership administration and coordination.

Event & Conference Support

• Provide administrative support for conference and event registration.
• Assist members and attendees with registration questions and changes.
• Maintain accurate registration information and records.
• Support pre-event, onsite, and post-event administrative activities.
• Assist with attendee communications, materials, badges, certificates, and other event-related needs.

Administrative Coordination

• Provide administrative support across SFMA departments.
• Maintain calendars, schedules, records, files, forms, and other organizational information.
• Coordinate internal deadlines, meetings, materials, and follow-up activities.
• Assist with preparation and distribution of organizational communications.
• Support Board, committee, task force, and volunteer administrative needs as assigned.

Data & Systems

• Maintain accurate information within SFMA’s member management, registration, and other organizational systems.
• Assist with data entry, updates, reporting, and quality control.
• Identify data inconsistencies and work with appropriate staff to resolve them.
• Assist with system testing, process improvements, and implementation of new functionality.
• Protect confidential member and organizational information.

Financial & Transaction Support

• Assist with processing membership, registration, sponsorship, and other payments.
• Support invoicing, receipts, account updates, and payment follow-up as directed.
• Assist with reconciliation and documentation of transactions.
• Coordinate financial questions with the Director of Operations & Finance.

Communications & Information

• Assist with routine member communications, newsletters, announcements, and other communications.
• Maintain current information on member-facing systems and resources.
• Assist with distribution of committee, chapter, event, and program communications.
• Ensure member inquiries are directed to the appropriate staff member when specialized assistance is required.

Volunteer & Committee Support

• Provide administrative support to committees, task forces, and volunteer leaders.
• Assist with meeting scheduling, agendas, materials, communications, and follow-up.
• Maintain volunteer and committee records as assigned.
• Support volunteer onboarding and communications.

Cross-Department Coordination

• Serve as an administrative connector among SFMA departments.
• Track and communicate information needed to support organizational projects and deadlines.
• Assist staff with special projects and implementation of organizational initiatives.
• Identify recurring administrative issues and recommend process improvements.

Other

• Perform other duties as assigned. This job description is not intended to be an exhaustive list of all responsibilities. Duties, responsibilities, and activities may change at any time, with or without notice, as organizational needs evolve.

Position Details

• Employment Status: Full-time, exempt
• Work Location: Remote
• Travel Requirements: Approximately 20% travel, including attendance at the SFMA Conference & Exhibition, industry meetings, and other organizational events, as applicable to the position.
• Work Schedule: Standard business hours, with occasional evening and weekend work required to support conferences, meetings, and organizational activities.
• Compensation Range: $45,000 – $60,000
• Benefits: SFMA offers a benefits package that may include medical, dental, and vision insurance; life and disability insurance; paid time off; paid holidays; and a 401(k) retirement plan, subject to applicable plan terms and eligibility requirements.
• Equal Employment Opportunity: SFMA is an equal opportunity employer and makes employment decisions in accordance with applicable federal, state, and local laws.